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Senior Customer Service Representative Jobs in Rice Lake, WI

Bridgestone Americas, Inc

Sales and Service Technician

Bruce, WI

$15.20 - $22.71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and ... Customer service, sales, customer issue resolution- 75%. * Basic vehicle service tasks, oil, tires ...

Bridgestone

Sales and Service Technician

Bruce, WI

$15.20 - $22.71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and ... Customer service, sales, customer issue resolution- 75%. * Basic vehicle service tasks, oil, tires ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Rice Lake, WI

Senior Customer Service Representative information

See Rice Lake, WI salary details

$12

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior customer service representative in Rice Lake, WI is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.10 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rice Lake, WI?

The most popular types of Customer Service Representative jobs in Rice Lake, WI are:

What cities near Rice Lake, WI are hiring for Senior Customer Service Representative jobs?

Cities near Rice Lake, WI with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you

Account Representative - State Farm Agent Team Member

Kami Reid - State Farm Agent

Chetek, WI • On-site

$40K - $60K/yr

Full-time

PTO

Re-posted 3 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As an Account Representative for Kami Reid State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.
  • Thrive in a fast-paced work environment
  • Adapt between both sales and service of our current and prospective customers
  • Well versed with working on computers