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3Rd Shift Customer Service Representative Jobs in Wisconsin

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

This is a direct hire opportunity on 1st shift. Customer Service Representative Responsibilities include but are not limited to: * Serve as a primary point of contact for customers, dealers, and ...

QPS

CSR & Order Entry Support

Oak Creek, WI · On-site

$15.25 - $20.75/hr

This is a potential to hire opportunity on 1st shift. CSR & Order Entry Support Responsibilities Include But Are Not Limited To: * Assist all customer calls with product, pricing, or shipping ...

The Dixon Group

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative Location: N25 W23040 Paul Road, Pewaukee, WI 53072 Work Hours: 8:00 ... The Dixon Group does not sell personal information to third parties, and does not share such ...

QPS

Customer Service Representative

Manitowoc, WI · On-site

$18/hr

Customer Service Representative $18.00/hour 1st Shift 7:00am - 3:00pm Customer Service Representative Responsibilities: * Retrieve customer data through various electronic formats (email, EDI, etc.

SP+

Customer Service Representative - Driving

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative - Driving Requisition ID 2026-59505 Location (Location assigned to ... If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License ...

Guhring Inc

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Full-Time/Part-Time Full-Time Shift Days Description Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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3Rd Shift Customer Service Representative information

See Wisconsin salary details

$9

$18

$27

How much do 3rd shift customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 3rd shift customer service representative in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a 3rd shift customer service representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.

What are the key skills and qualifications needed to thrive as a 3rd shift customer service representative?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What are some unique challenges faced by 3rd shift customer service representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What job categories do people searching 3Rd Shift Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for 3Rd Shift Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for 3Rd Shift Customer Service Representative jobs?

Cities in Wisconsin with the most 3Rd Shift Customer Service Representative job openings:

3Rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

QPS

Elkhorn, WI • On-site

$16.50 - $22.50/hr

Other

Posted 5 days ago

Job description

Customer Service Representative

We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service professionals with experience handling quoting, order entry, and ERP systems. The Customer Service Representative will serve as a key point of contact for customers, dealers, and vendors while managing inquiries, preparing quotes, processing orders, and ensuring clear and timely communication throughout the order lifecycle. This is a direct hire opportunity on 1st shift.

Customer Service Representative Responsibilities include but are not limited to:

  • Serve as a primary point of contact for customers, dealers, and vendors
  • Respond to customer inquiries in a timely, professional, and solutions-oriented manner
  • Prepare accurate quotes and process customer orders and purchase orders
  • Provide pricing, product information, and order status updates
  • Enter and maintain customer orders accurately within ERP and CRM systems
  • Communicate backorders, short shipments, and other order-related issues to customers
  • Maintain accurate and complete customer and project information
  • Distribute customer correspondence related to order entry and order updates
  • Investigate and resolve customer concerns, complaints, and order discrepancies
  • Collaborate with internal departments to ensure timely fulfillment and shipment of orders
  • Maintain detailed and accurate records of customer interactions and transactions
  • Prepare and distribute reports as requested by management
  • Proactively communicate with customers regarding order status and potential delays
  • Identify potential issues and communicate appropriate solutions
  • Provide a high level of customer service and professionalism in every interaction
  • Demonstrate strong teamwork and collaboration across departments
  • Maintain a high level of accuracy when entering orders, pricing, and customer information
  • Manage multiple priorities effectively in a fast-paced environment
  • Meet deadlines and respond promptly to customer needs
  • Demonstrate strong organization and attention to detail
  • Take initiative to identify and resolve customer issues
  • Continuously look for ways to improve the customer experience and internal processes
  • Maintain regular, reliable, and predictable attendance
  • Remain available and actively engaged during scheduled working hours to support customers and business operations

Customer Service Representative Requirements:

- High school diploma or equivalent

- Previous customer service experience preferred

- Experience with quoting and order entry

- ERP experience

- Experience with Microsoft Dynamics Customer Experience and/or Business Central is highly preferred

- Strong verbal and written communication skills

- Excellent organizational and problem-solving abilities

- Ability to manage multiple priorities in a fast-paced environment

- Proficiency with Microsoft Office and CRM systems

- Strong computer skills and ability to learn new software systems

- Ability to work independently while also contributing effectively to a team

- Extended periods of sitting and computer use

- Frequent use of telephone and computer systems

- Ability to occasionally lift up to 15 pounds

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