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3Rd Shift Customer Service Representative Jobs (NOW HIRING)

AERO CHARTER INC

1st Shift CSR

Chesterfield, MO

$17 - $20/hr

The 1st Shift Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The schedule for this position is M-F 6am-2pm. Supervisory ...

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How much do 3rd shift customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for 3rd shift customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 3rd Shift Customer Service Representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.

What are the key skills and qualifications needed to thrive as a 3rd Shift Customer Service Representative, and why are they important?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What is a 3rd Shift Customer Service Representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.
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3Rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
2nd and 3rd shift Customer Service Representative

2nd and 3rd shift Customer Service Representative

DME Express LLC

Cincinnati, OH • On-site

$16 - $18/hr

Other

Medical, Dental, Retirement, PTO

Posted 18 days ago

Job description

Description:

**Must live near the Cincinnati area. ***

2nd shift: 3:00 PM – 11:30 PM

3rd shift: 11:00 PM – 7:30 AM ($3 shift differential for 3rd shift)



DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates. The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement.


2nd and 3rd shift Customer Servicer Job Description* Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.* Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important.* Responds to patient/client questio ns and problems.* Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.* Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs, routers, and field operations as needed.* Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule.* Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.* Performs other duties as requested.
Customer service benefits

Medical

Dental

PTO

4o1k with company matching


**Must live near the Cincinnati area. ***

2nd shift: 3:00 PM – 11:30 PM

3rd shift: 11:00 PM – 7:30 AM ($3 shift differential for 3rd shift)


COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office spaceIf you are the best of the best in both character and work ethic, determined to succeed with a dynamic organization that is having tremendous growth plus meeting the above requirements

Requirements: