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3Rd Shift Customer Service Representative Jobs (NOW HIRING)

InnoSource

Customer Service Representative

$13/hr

Customer Service Representative Little Rock, Arkansas Remote Work from home! Description Are you ... We are currently hiring for 1st, 2nd, and 3rd shift * Permanent Schedules: * 1st Shift: Work 8 hour ...

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How much do 3rd shift customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 3rd shift customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3rd shift customer service representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.

What are the key skills and qualifications needed to thrive as a 3rd shift customer service representative?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What are some unique challenges faced by 3rd shift customer service representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.
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3Rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (3rd Shift)

S&G Stores

Toledo, OH

$15 - $20.50/hr

Full-time

Posted 21 days ago

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.
3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am
NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)
​
Responsibilities:
⦁ Provide excellent customer service leadership to all customers.
⦁ Acknowledge/Greet all customers that come into the store.
⦁ Ensure that all company policies are being followed.
⦁ Promote and maintains a clean and organized store appearance inside and out.
⦁ Efficiently process both cash and card transactions with integrity.
⦁ Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
⦁ Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
⦁ Monitor store activities to ensure that transactions are taking place in the proper manner
⦁ Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
Requirements:
• Retail experience / Customer Service Experience Required
⦁ Able to occasionally lift 50 pounds.
⦁ Able to frequently lift objects up to 10 pounds.
⦁ Able to stand for an entire shift.
⦁ Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
⦁ Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
⦁ Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
NOTE: Stop and go, SNG, S amp;G, Stop amp; Go, SNG stores, S amp;G

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