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3Rd Shift Customer Service Representative Jobs in Indiana

Dunkin

CSR Associate

Ferdinand, IN · On-site

$14.50 - $19.75/hr

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm. Nature of Position: The delivery of fast, friendly, profitable customer service in a safe and clean site that ...

Baskin Robbins

CSR Associate

Ferdinand, IN · On-site

$14.50 - $19.75/hr

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm. Nature of Position: The delivery of fast, friendly, profitable customer service in a safe and clean site that ...

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

EQ United

Customer Service Rep

Elkhart, IN · On-site

$15.25 - $20.50/hr

Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing background with knowledge ...

Circle K

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Store 4702452: 3730 Engle Rd, Fort Wayne, Indiana 46802 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our ...

Circle K

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Store 4702293: 4841 N Pennsylvania St, Indianapolis, Indiana 46205 Shift Availability Days and Evenings Time Type Part time Customer Service Representative We want you to join our team as a Customer ...

Circle K

Customer Service Representative

Auburn, IN · On-site

$15 - $20.25/hr

Store 4702451: 1900 Wayne St, Auburn, Indiana 46723 Shift Availability Overnights (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to join ...

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3Rd Shift Customer Service Representative information

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How much do 3rd shift customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for 3rd shift customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 3rd shift customer service representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.

What are the key skills and qualifications needed to thrive as a 3rd shift customer service representative?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What is a 3rd shift customer service representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.
What are the most commonly searched types of Customer Service Representative jobs in Indiana? The most popular types of Customer Service Representative jobs in Indiana are:
What are popular job titles related to 3Rd Shift Customer Service Representative jobs in Indiana? For 3Rd Shift Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 3Rd Shift Customer Service Representative jobs in Indiana look for? The top searched job categories for 3Rd Shift Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for 3Rd Shift Customer Service Representative jobs? Cities in Indiana with the most 3Rd Shift Customer Service Representative job openings:
3Rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

CSR Associate

Dunkin

Ferdinand, IN • On-site

$14.50 - $19.75/hr

Part-time

Re-posted yesterday

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,230 frontline employees who took The Breakroom Quiz

78th of 106 rated fast food restaurants

Job description

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm.


Nature of Position:


The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.



Primary Duties:


It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.



Customer Service


  • Provide quick service (efficient)
  • Courteous to the customer
  • Demonstrate enthusiasm and energy
  • Neat and in uniform
  • Able to handle stress even during peak periods
  • Flexible behavior
  • Practice the "GUEST" approach


Technical Skills


  • Basic arithmetic
  • Reading and writing
  • Counting money and credit tickets (If Needed)
  • Operating register and other P.O.S equipment- lottery, credit cards
  • Collecting data
  • Stocking and Cleaning
  • Building displays
  • Suggestive selling
  • Ordering, Checking Merchandise (Shift Ldr)
  • Basic use of computer



Team Player


  • Positive attitude
  • Viewed as trustworthy and dependable by peers
  • Accepts responsibility and follows through
  • Motivated
  • Recruiting employees
  • Role model for new employees
  • Assist in training
  • Able to relate well with all levels of management
  • Value oriented with good work ethic



Personal Effectiveness


  • Flexible to change
  • Demonstrate self-confidence
  • Detail oriented
  • Prioritize duties according to business needs
  • Good communication skills verbal and written
  • Able to tolerate fast pace environment



Education and Experience Requirements:


  • 8th grade or equivalent retail experience; strong interpersonal skills
  • Satisfactory achievement of company training requirements



Performance Measurements:


Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.



Physical Requirements:


  • Ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).
  • Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.
  • Climb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.
  • Stand for periods up to eight hours.
  • Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.
  • Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.
  • Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.
  • Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.
  • Read and write English.
  • Must have the ability to communicate effectively with customers and co-workers.
  • Ability to work alone and capable of summoning personal assistance during all medical emergencies.


Other Requirements


  • No felony convictions


Employment Type: PART_TIME

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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