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Entry Level Customer Service Representative Jobs in Indiana

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Entry Level Customer Service Representative information

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How much do entry level customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Indiana? The most popular types of Customer Service Representative jobs in Indiana are:
What are popular job titles related to Entry Level Customer Service Representative jobs in Indiana? For Entry Level Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service Representative jobs in Indiana look for? The top searched job categories for Entry Level Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Customer Service Representative jobs? Cities in Indiana with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you

Entry Level Customer Service Representative

Monumental Management Solutions

Sullivan, IN • On-site

$14.75 - $20/hr

Full-time

Posted 6 days ago

Job description

Company Description

THIS POSITION IS LOCATED IN THE TERRE HAUTE AREA


Monumental West is a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. Our main goal is to provide superb client acquisition services for our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us to do it for them. Our clients provide us with their different promotions and services and we are responsible for representing them in some of the world's largest chain retailers. 

Job Description

Candidates located in Terre Haute, IN area with a strong Customer Service background are wanted for Customer Service and Sales Positions!


Monumental Management Solutions is hiring for full time Entry Level Management Trainees for Customer Service.


Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our clients want us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers.


By representing one of the largest telecommunications company in the world, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This entry level sales and marketing job is full-time.


**We do not condone Door-to-Door, B2B, or Telemarketing Sales!**


Monumental Management Solutions offers promotions into management based on performance, not seniority. This position offers a compensation structure where pay is based upon individual performance, with a GUARANTEED hourly base pay.

Qualifications

Qualified candidates must possess excellent interpersonal communication skills and a high level of professionalism & integrity. Public speaking skills for presenting to groups are a plus.


Ideal entry level sales and marketing candidates have an uncommon combination of attributes. They are self-motivated, entrepreneurial individuals who are ready to leave behind the constraints of the traditional corporate job model and build a secure future of their own.



  • Bachelor's degree in business related discipline or equivalent education/experience

                             -OR-

  • 1 to 2 years of Customer Service / Sales
  • Competitive mindset, look for a challenge
  • Ability to relate to a diverse sales team
  • Desire to grow and learn multiple business disciplines, from customer interaction to budgeting / financials, in order to develop into a well-rounded leader
  • Desire to grow into a management role



For additional questions regarding requirements for this entry level Customer Service, Sales & marketing position, please call (812) 264-9737

Additional Information

All your information will be kept confidential according to EEO guidelines.

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