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Assistant Customer Service Representative Jobs in Indiana

Clearwater Paper

Administrative Assistant CSR

Hagerstown, IN

$15.75 - $20.50/hr

Communicate with corresponding CSR when discrepancies are found and note results. * Daily COC upload of the report and perform checks. Confirm COC# used is correct. All PO's noted with COC's are on ...

Martin

Customer Service Representative

Franklin, IN · On-site

$15 - $20.25/hr

Customer Service Representative Founded in 1934 and headquartered in Florence, AL, Martin offers a ... With your strong communication and problem-solving skills, you will assist customers with their ...

Martin Supply

Customer Service Representative

Franklin, IN · On-site

$15 - $20.25/hr

Customer Service Representative Status: Non-Exempt Reports to: Customer Service Manager About ... With your strong communication and problem-solving skills, you will assist customers with their ...

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Assistant Customer Service Representative information

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills. Good communication skills and familiarity with customer service tools can help manage job-related stress.

What job makes $10,000 a month without a degree?

An Assistant Customer Service Representative typically does not earn $10,000 a month without significant experience or additional responsibilities. High earnings in customer service roles are uncommon without advanced skills, management positions, or specialized training. Most roles with such income levels require extensive experience, certifications, or working in high-demand industries like sales, finance, or technology.

What is the work of a customer service assistant?

A customer service assistant handles customer inquiries, provides information about products or services, resolves complaints, and ensures customer satisfaction. They often use communication skills, company policies, and sometimes customer management software to perform their duties efficiently.

How can I make 2000 a week working from home?

An Assistant Customer Service Representative can increase earnings by working additional shifts, taking on higher-paying roles, or gaining specialized skills such as technical support or bilingual communication. Earning $2000 weekly typically requires full-time hours, experience, and possibly performance-based incentives or bonuses.
What are the most commonly searched types of Customer Service Representative jobs in Indiana? The most popular types of Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Assistant Customer Service Representative jobs? Cities in Indiana with the most Assistant Customer Service Representative job openings:
Assistant Customer Service Representative jobs near you
Administrative Assistant CSR

Administrative Assistant CSR

Clearwater Paper

Hagerstown, IN

$15.75 - $20.50/hr

Other

Posted 17 days ago

Clearwater Paper rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Administrative Assistant CSR

Job Category: Manchester Requisition Number: ADMIN002746

Part-Time Hybrid Hagerstown, IN 47346, USA

Description

Where you will work: For over 40 years, Manchester Industries, a Clearwater Paper Company, has demonstrated a passion for providing packaging and paperboard solutions to our customers. Manchester's five strategic locations ensure speed to market and a high-quality product. With a total of fourteen precision sheeters, three slitter rewinders, five guillotines, and four carton packing lines, we have the capacity to produce over 170,000 tons of finished product for the marketplace. We maintain an average daily inventory of over 16,000 tons to meet the demands of our customers providing "Just in Time" service for customer needs. Nestled in the Nettle Creek valley, the town of Hagerstown, Indiana offers beautiful Midwest small-town living within reach of metropolitan advantages. Hagerstown is just a short drive to Indianapolis, located just 60 miles northeast of town. The town provides services to the community including excellent fire and emergency support along with an award-winning library, a beautiful park system, and a forward-thinking school system. Downtown Hagerstown is best known for Perfect Circle, Tedco, Welliver's Restaurant, the Nettle Creek Players, and Abbot's Candy Company. Hagerstown's Hometown Christmas has become an annual event that includes a Sunday evening tour of Jefferson Township churches. Hagerstown offers a variety of volunteer opportunities including the American Red Cross, Habitat for Humanity, Meals-on-Wheels, and a variety of churches and rotary clubs. Hagerstown is proud of its local schools including Nettle Creek K-12 schools, Indiana High School, and Hagerstown High School. The community also offers highly ranked technical schools and universities including Ivy Tech Community College, Northeastern, and Purdue.

General Administrative Duties: Daily RV08 upload of the report and perform order checks. Checking details of orders entered the previous day. Confirming PO, ship to, quantity, size, grade, caliper, price. Check off items on customer PO. Communicate with corresponding CSR when discrepancies are found and note results. Daily COC upload of the report and perform checks. Confirm COC# used is correct. All PO's noted with COC's are on the report. Communicate with corresponding CSR when discrepancies are found and note results. Record/track manual order entry and quote data for all territories. Create graphs or provided data for management as needed on manual and CPQ entered data weekly, monthly and YTD. HVTQ data—Report created once a week and distributed to sales team on CSR and Customer generated quotes. Overflow manual order checks from CSR's when needed on day order is entered.

What you will need: To be successful in this position, we are looking for candidates with the following: High school diploma or some college education preferred – technical certificate a plus. Six months or greater in similar roles strongly preferred. Professional presentation of self. Must be thorough, flexible, detail-oriented, and able to prioritize. Intermediate knowledge of Word, Excel and Power Point preferred. Highly organized with abilities in managing multiple projects concurrently. Work well in team environment. Strong communication skills written and oral. Excellent computer skills. Positive attitude. Ability to speak and understand English. Dexterity in typing and adding. Varied conditions from office to Production floor. Ability to sit for most of an assigned shift. 20-25 hours/week. Occasional extra hours to meet work demands.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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