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Customer Service Representative Manager Jobs in Indiana

JBPCO

Customer Service Representative

Elkhart, IN

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative (CSR) fields calls from ... Quote products and prices under existing company guidelines with the help of Sales Manager and/or ...

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Customer Service Representative Manager information

What is the highest paid customer service job?

The highest paid customer service-related roles are often executive positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer service tools and metrics.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, or professional certifications, and may involve long hours or high-pressure environments.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring high-quality support and satisfaction. They handle escalated issues, develop training programs, analyze performance metrics, and implement policies to improve service efficiency and customer experience.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered an entry-level role that provides foundational skills in communication, problem-solving, and customer interaction. It can serve as a stepping stone to higher positions in management or specialized customer support roles, often requiring basic computer skills and a customer-focused attitude.
What are the most commonly searched types of Customer Service Representative jobs in Indiana? The most popular types of Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Representative Manager jobs? Cities in Indiana with the most Customer Service Representative Manager job openings:
Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Customer Service Representative

ArcelorMittal

Schererville, IN

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

ArcelorMittal rating

7.1

Company rating: 7.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.         

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more. 

Join our team.

Job Description:

The Automotive Customer Service Representative (CSR) manages end‑to‑end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on‑time delivery.

Key Responsibilities:

  • Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
  • Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
  • Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
  • Manage inventory release and delivery execution to meet customer requirements and commitments.
  • Monitor and update customer forecast changes in SAP and communicate impacts internally.
  • Serve as the primary customer contact for order status, delivery performance, and issue resolution.
  • Provide required quality, production, shipping, and customs documentation to customers.
  • Perform root cause analysis and support explanations for KPI misses to leadership.

Skills: 

  • Strong situational awareness with a proactive, solution‑oriented mindset
  • Ability to make sound decisions under pressure in a fast‑paced environment
  • Analytical problem‑solving and root cause analysis skills
  • Clear, professional written and verbal communication
  • Effective time management and prioritization across competing demands
  • Strong attention to detail and accuracy
  • Collaborative approach to working with cross‑functional teams
  • Sound judgment on issue escalation and risk management
  • Continuous improvement mindset 

 

Preferred Qualifications:    

  • Bachelor’s degree in Business, Supply Chain, Operations, or a related field
  • 5+ years of experience in customer service, order management, supply chain, or manufacturing support
  • SAP experience and/or automotive or manufacturing industry experience preferred

Working Conditions:

  • Office environment with extended hours as business needs require
  • On‑site presence required at least four days per week in Calvert, Alabama

This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.

What we’ll offer 

We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc. 

Call to action 

Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world. 

What ArcelorMittal employees say

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