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Customer Service Representative Manager Jobs in Indiana

jbpco

Customer Service Representative

Elkhart, IN · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) fields calls from customers to process orders and works ... Quote products and prices under existing company guidelines with the help of Sales Manager and/or ...

J.B. Poindexter

Customer Service Representative

Elkhart, IN · On-site

$15.50 - $21/hr

The Customer Service Representative (CSR) fields calls from customers to process orders and works ... Quote products and prices under existing company guidelines with the help of Sales Manager and/or ...

jbpco

Customer Service Representative

Elkhart, IN · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) fields calls from customers to process orders and works ... Quote products and prices under existing company guidelines with the help of Sales Manager and/or ...

jbpco

Customer Service Representative

Elkhart, IN · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) fields calls from customers to process orders and works ... Quote products and prices under existing company guidelines with the help of Sales Manager and/or ...

FastSigns

Customer Service Representative

Indianapolis, IN · On-site

$18 - $25/hr

Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment ... Customer Service Representative: * 2+ years of experience in customer facing roles * Friendly ...

U-Haul

Customer Service Representative

Richmond, IN · On-site

$14.25 - $19.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

FastSigns

Customer Service Representative

Indianapolis, IN · On-site

$18 - $25/hr

Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment ... Customer Service Representative: * 2+ years of experience in customer facing roles * Friendly ...

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All JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Indiana

Customer Service Representative Manager information

What is the highest paid customer service job?

The highest paid customer service-related roles are often executive positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer service tools and metrics.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, or professional certifications, and may involve long hours or high-pressure environments.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What does a customer service manager do?

A customer service manager oversees a team of customer service representatives, ensuring high-quality support and satisfaction. They handle escalated issues, develop training programs, analyze performance metrics, and implement policies to improve service efficiency and customer experience.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered an entry-level role that provides foundational skills in communication, problem-solving, and customer interaction. It can serve as a stepping stone to higher positions in management or specialized customer support roles, often requiring basic computer skills and a customer-focused attitude.
What are the most commonly searched types of Customer Service Representative jobs in Indiana? The most popular types of Customer Service Representative jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Representative Manager jobs? Cities in Indiana with the most Customer Service Representative Manager job openings:
Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.
Customer Service Representative

Customer Service Representative

JB Poindexter & Co., Inc.

Elkhart, IN • On-site

$22 - $25/hr

Full-time

Posted 8 days ago

Job description

Overall Responsibilities:
The Customer Service Representative (CSR) fields calls from customers to process orders and works to resolve issues they raise concerning orders, shipments, or billing. A successful CSR must understand the TAG business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.
RESPONSIBILITIES:
  • Answers the telephone within the 2nd ring, no more than three.
  • Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones.
  • Assists the caller in a timely manner without rerouting the call to someone else.
  • Will always follow-up with special customer service situations and requests.
  • Traces shipments for caller, in a timely manner, and takes the EXTRA STEP to advise the Customer of delivery date/time, thus ensuring a happy customer.
  • Informs customers of existing price quotes, shipping date, anticipated delays, and additional information needed by customer.
  • Routes order to appropriate department for filling and follows up on orders to ensure delivery by specified dates.
  • Attempts to sell additional merchandise to customers.
  • Self-starter with a hands-on approach and the ability to work independently.
  • Submit detailed orders to appropriate personnel with clear and concise information.
  • Quote products and prices under existing company guidelines with the help of Sales Manager and/or Controller. Follow-up on all open quotations to secure orders and close sales.
  • Acts as a knowledgeable resource for all Leer customers and has the ability to work unaided.
  • Assists in possible needed administrative duties, related to the customer base.
  • Keep thorough notes and records of each conversation with customers, sales personnel, and internal contacts to ensure a valid paper trail is kept.
  • Personal skills including professional appearance and time management.
  • Other duties as assigned or needed.

Characteristics and skills:
  • Work well within a team environment.
  • Strong problem-solving skills.
  • High attention to detail and accuracy.
  • Superior organizational skills, as well as a proven ability to provide quality service in a fast-paced environment.
  • Ability to "build relationship" with customers to drive high Customer Satisfaction.
  • Ability to multitask, effective time management skills and a basis for action.
  • Excellent written and verbal communication skills. Customer service focused on good telephone skills with a positive attitude.
  • Effective Presentation Skills.
  • Very sharp, innovative and accustomed to "figuring it out".
  • Mature judgment and decision-making ability.

Educational and other requirements:
  • 2-4 years prior Customer Service Experience
  • High School diploma or general education degree (GED) required. College equivalent a plus. Pick-up truck industry product knowledge, a plus.
  • Proficient in Microsoft Office and related software packages.
  • AS 400, JD Edwards experience helpful but not necessary.
  • Basic computer skills are required.
  • Able to accurately type 45 words per minute.

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