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Regional Customer Service Representative Jobs in Indiana

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Lincare

Trainer, Customer Service Rep

Greenwood, IN

$14.75 - $19/hr

Provides training for all Customer Service Representatives and Central Customer Service ... Reports to region manager/regional VP a monthly schedule of training * Coordinates special projects ...

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Regional Customer Service Representative information

What is a regional customer service representative?

Regional Customer Service Representatives are professionals who handle customer inquiries, complaints, and support within a specific geographic area or region. They act as a liaison between customers and the company, ensuring that customer needs are met while maintaining company standards. These representatives often manage multiple client accounts, resolve issues efficiently, and may travel within their region to meet clients or attend training. Their goal is to enhance customer satisfaction and build strong client relationships.

What are the key skills and qualifications needed to thrive as a regional customer service representative, and why are they important?

To thrive as a Regional Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Strong interpersonal skills, cultural awareness, and adaptability help you build rapport with diverse customers and resolve complex issues. These competencies are crucial for delivering high-quality service across multiple regions and maintaining customer satisfaction.

How does a regional customer service representative typically collaborate with other departments to resolve customer issues?

Regional Customer Service Representatives often work closely with departments such as sales, logistics, and technical support to address complex customer inquiries or complaints. They may coordinate with the logistics team to track orders, consult with sales for product clarifications, and escalate technical issues to specialized support. Strong communication skills are essential, as representatives act as the liaison between the customer and internal teams, ensuring timely and effective solutions. Regular cross-department meetings and shared CRM systems help streamline these collaborations.

What are the most commonly searched types of Customer Service Representative jobs in Indiana?

The most popular types of Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Regional Customer Service Representative jobs?

Cities in Indiana with the most Regional Customer Service Representative job openings:

Regional Customer Service Representative jobs near you

Customer Service Representative

Pregis

Plymouth, IN • On-site

$14.50 - $19.75/hr

Other

Posted 9 days ago

Pregis rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

74th of 120 rated packaging manufacturers

Job description

Customer Service Representative - Granite Falls - NC
Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area. Looking for a motivated employee for a fast-paced, growing company that is adaptive to changes.
Essential Functions and Responsibilities

  • Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.
  • Services all needs of Pregis Corporation customers with primary responsibility for assigned areas.
  • Acquire and maintain product and technical knowledge.
  • Develop and maintain customer contacts and administer service policies.
  • Work with Inside Sales, PQA's, and AMs on customer pricing.
  • Process orders, sample requests, etc., and maintain related information within the appropriate computer system
  • Manage heavy call volume and high email traffic to support customers.
  • Complete written documentation such as credits, debits, complaints, quotes, etc.
  • Provide price quotes according to established limitations.
  • Update and maintain price pages as needed.
  • Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations.
  • Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.
  • Administer assigned customer requests.
  • Develop and maintain a relationship with customer base to retain/build business.
  • Develop and maintain a partnership with the outside Account Managers to build the business.
  • Perform inside sales functions when necessary.
  • Adhere to company policies and procedures.
  • Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry
Competency (Knowledge, skills, and abilities)
  • Excellent verbal and written communication and telephone skills
  • Proficiency with computers (Microsoft Office 365, SAP)
  • Excellent organizational/prioritization skills
  • Solutions oriented
  • Results focus
Environment
  • Mainly office setting
  • The position environment may vary and require a combination of outside work and inside work
  • Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
  • Moderate humidity levels
  • Moderate noise levels
Physical Characteristics
  • Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
  • Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
  • Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
  • Willingness to wear appropriate personal protective equipment, including hearing protection
Position Type
  • Full time requiring onsite presence
  • Hours vary based on operational needs
  • Potential requirement to work outside of normal working hours
  • Approximately 10% travel
Education and Experience
  • 2-to-4-year degree desirable, or related years of experience
  • 2 to 4 years' experience in customer service, business/marketing or related field
  • Manufacturing background preferred
  • SAP experience recommended
  • Excellent verbal, written communication, and telephone skills

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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