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3Rd Shift Customer Service Representative Jobs (NOW HIRING)

Alarm Systems Inc

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

Customer service representatives - immediate interviews available! On-site position not remote ... shift (3p-11p) & 3rd shift (11p-7a) weekends included. Who we are: Midwest Answer is a boutique ...

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

This is a direct hire opportunity on 1st shift. Customer Service Representative Responsibilities include but are not limited to: * Serve as a primary point of contact for customers, dealers, and ...

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How much do 3rd shift customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 3rd shift customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3rd shift customer service representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.

What are the key skills and qualifications needed to thrive as a 3rd shift customer service representative?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What are some unique challenges faced by 3rd shift customer service representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.
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3Rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Acetech Group Corporation

Seattle, WA • On-site

$18.25 - $24.75/hr

Contractor

Re-posted 15 days ago

Job description

 
Greetings!!
 
Hiring Customer Service Representative in Seattle, WA.
 

Customer Service Representative – Office-Based Support (Downtown Seattle)

Position Overview:
We are seeking dependable and resilient Customer Service Representatives to join our team in a high-performance, office-based environment. The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.

Key Responsibilities:

  • Provide professional and courteous phone and email support to customers.

  • Troubleshoot and resolve customer inquiries and issues efficiently.

  • Maintain accurate records of interactions using internal systems.

  • Deliver consistent, high-quality service while meeting performance goals.

  • Work collaboratively with team members and escalate issues as needed.

  • Handle high-stress interactions with professionalism and resilience.

Qualifications:

  • Minimum 1 year of customer service experience in an office-based phone/email support role.

  • Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).

  • Must be thick-skinned and able to handle demanding or high-pressure situations.

  • Strong communication and interpersonal skills.

  • Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.