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3Rd Shift Customer Service Jobs in Wisconsin (NOW HIRING)

V. Marchese Inc.

Be Seen First

2nd/3rd Shift Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Marchese, we count on the customer service department to always interact professionally with our valued customers. We're looking for a highly skilled customer service representative to join our team ...

New

HyPro Inc

Shift Supervisor (3rd Shift)

Platteville, WI · On-site

3rd Shift Supervisor With over 45 years of manufacturing and assembly experience, HyPro, Inc. is a ... The Production Supervisor will be responsible for ensuring that goods and services are produced ...

HyPro Inc

Shift Supervisor (3rd Shift)

Platteville, WI · On-site

3rd Shift Supervisor With over 45 years of manufacturing and assembly experience, HyPro, Inc. is a ... The Production Supervisor will be responsible for ensuring that goods and services are produced ...

Aerotek

3rd Shift Warehouse Worker

Appleton, WI

$20 - $22.50/hr

Pick and verify customer orders accurately to ensure correct products and quantities are prepared ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

Aerotek

3rd Shift Warehouse Worker

Appleton, WI

$20 - $22.50/hr

Pick and verify customer orders accurately to ensure correct products and quantities are prepared ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

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3Rd Shift Customer Service information

What is a 3rd shift customer service?

A 3rd Shift Customer Service job involves assisting customers during overnight hours, typically between late evening and early morning. Responsibilities include answering inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. This role is common in industries that operate 24/7, such as healthcare, IT support, and retail. It requires strong communication skills, problem-solving abilities, and the ability to work independently during less supervised hours.

What are the key skills and qualifications needed to thrive in 3rd shift customer service?

To thrive as a 3rd Shift Customer Service representative, you need strong communication skills, problem-solving abilities, reliability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is often necessary. Patience, resilience, and the ability to remain calm and professional under pressure are highly valued soft skills. These qualifications are important to provide consistent, effective support to customers during off-hours, ensuring customer satisfaction and smooth business operations.

What are the unique challenges of working a 3rd shift customer service role, and how can I succeed in this environment?

Working a 3rd shift customer service position typically involves supporting customers during late-night or early-morning hours, which can require adjusting to a nontraditional sleep schedule. You may encounter fewer supervisors on-site, so autonomy, responsibility, and strong decision-making skills are especially important. Success in this role often means being able to work independently, maintain high energy levels during quieter periods, and handle customer issues promptly despite limited immediate support. Employers also appreciate those who can communicate effectively with daytime teams to ensure smooth service continuity. If you are adaptable and can establish a consistent routine, you are likely to find the 3rd shift both rewarding and impactful.

What are the most commonly searched types of Customer Service jobs in Wisconsin?

The most popular types of Customer Service jobs in Wisconsin are:

What are popular job titles related to 3Rd Shift Customer Service jobs in Wisconsin?

For 3Rd Shift Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Customer Service jobs in Wisconsin look for?

The top searched job categories for 3Rd Shift Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for 3Rd Shift Customer Service jobs?

Cities in Wisconsin with the most 3Rd Shift Customer Service job openings:

3Rd Shift Customer Service jobs near you
Infographic showing various 3Rd Shift Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

2nd/3rd Shift Customer Service Representative

V. Marchese Inc.

Milwaukee, WI • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

New

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Job description

At V. Marchese, we count on the customer service department to always interact professionally with our valued customers. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality with experience in sales. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Objectives of this role:

· Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.

· Identify and address customer needs, with a goal of total satisfaction.

· Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.

· Meet customer-service department sales targets, generating leads when opportunities arise.

· Follow company guidelines and procedures for communications with minimal supervision.

· Recommend improvements to company processes for efficiency.

Responsibilities:

· Build expert, dynamic knowledge of the company’s products and services.

· Conduct research with available resources to satisfy customer inquiries.

· Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.

· Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and credits.

· Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.

· Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.

Required skills and qualifications:

· High school diploma or equivalent.

· Successful experience in a corporate environment.

· Strong communication skills, including active listening and clear articulation.

· Must be able to read, write, and understand English.

· Strong office computer skills to navigate between multiple open windows in different systems for data entry, correlation, and comparisons of orders to inventory.

· Ability to solve problems, alleviate conflicts, and escalate tactfully.

· Ability to multitask, manage time, and prioritize.

· Ability to work individually and as a team member.

Preferred skills and qualifications:

· Experience in sales.

· Experience in a call-center environment.

· Proven track record of meeting or exceeding sales quotas.

· Bilingual in English and Spanish is a plus.

Company Description

V. Marchese is a family-owned company providing fresh produce, dairy, and spices to restaurateurs and culinary professionals throughout the Midwest.
Our humble origins take us back to 1934, when our namesake Vito Marchese, fondly known as the “banana man,” delivered fruits and vegetables from his hand-painted truck.
From gardens and farms to your kitchen, you can bet that our produce, dairy, and spices are the freshest of the fresh! Our intensive food safety procedures and certifications keep our facilities clean, safe, and exceeding industry standards.
Some things never change, like our commitment to quality in both our goods and our services. Nothing appeals to us more than the opportunity to show you how much we appreciate your business. Everyone in the V. Marchese family is happy to go the extra mile to ensure you have everything you need. We even share menu recommendations! Because at the beginning, middle, and end of the day, we’re produce people. But we’re also people people.