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Call Center Customer Service Jobs in Wisconsin (NOW HIRING)

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY ...

Menard, Inc

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY ...

Menards

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Each Call Center Team Member provides direct customer service through oral and written ... communication via phone call and email using Menards-provided programs. Each Team Member will ...

New

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Each Call Center Team Member provides direct customer service through oral and written ... communication via phone call and email using Menards-provided programs. Each Team Member will ...

New

Menard, Inc

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Each Call Center Team Member provides direct customer service through oral and written ... communication via phone call and email using Menards-provided programs. Each Team Member will ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center customer service in Wisconsin is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.42 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Wisconsin?

For Call Center Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Wisconsin look for?

The top searched job categories for Call Center Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center Customer Service jobs?

Cities in Wisconsin with the most Call Center Customer Service job openings:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,899 per year, or $18.2 per hour.

Call Center - Rehasher

Bath Concepts

Milwaukee, WI • On-site

$15.75 - $19.75/hr

Other

Re-posted 22 hours ago

Job description

Call Center Representative

Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include interacting with our potential customers in a call center environment/near our job sites/at special events, answering questions and scheduling appointments. Fun work environment. Guaranteed base pay + bonus. Hours will be 1 to 8 p.m. structure.

Responsibilities:
  • Strong communication skills
  • Attention to detail
  • Experience in a call center
  • Customer service
  • Ambitious and money-motivated
  • Trainable
  • Dedication to being on time and strong work ethic
  • High energy and great attitude

Apply