ZipRecruiter

Log In

1

Call Center Customer Service Jobs in Wisconsin (NOW HIRING)

Halpin Staffing Services

Be Seen First

Call Center Customer Service Representative Lead

Racine, WI · On-site

$20 - $25/hr

The Customer Service Representative will be responsible for supporting the call center in the following areas: Providing excellent service and sales support for our customers in a high-volume setting ...

New

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Previous call center, customer service, or scheduling experience preferred * Strong communication and phone skills * Positive attitude and professional demeanor * Comfortable working in a fastpaced ...

Menard, Inc

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related field * Experience coaching, mentoring, or leading team members * Strong ...

next page

Showing results 1-20

All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Wisconsin

Call Center Customer Service information

See Wisconsin salary details

$10

$18

$27

How much do call center customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for call center customer service in Wisconsin is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What are Call Center Customer Service representatives?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Wisconsin? For Call Center Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Wisconsin look for? The top searched job categories for Call Center Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Call Center Customer Service jobs? Cities in Wisconsin with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,899 per year, or $18.2 per hour.

Call Center / Customer Service Representative

BigBadToyStore

Somerset, WI • On-site

$22/hr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Who We Are

We are so glad you found us -- and trust us, this is a posting worth reading! BigBadToyStore is a powerhouse online retailer with a passionate, global fanbase, bringing action figures, comic books, and all things pop culture to collectors everywhere. We live and breathe this stuff, and we want our team to as well!

The Opportunity

Are you a people person who loves making someone's day? We're on the hunt for a dynamic, passionate communicator to join our rockstar Customer Service team! You'll be at the heart of everything we do -- connecting with customers, solving problems, and building the kind of loyalty that keeps fans coming back for more. If you thrive on meaningful interactions and take real pride in delivering exceptional experiences, we want to hear from you!

Schedule & Location

This is a full-time, onsite position and work hours are 9:00 a.m. to 5:30 p.m. Monday through Friday. Come join us in person and be a part of the energy!

Our customers are passionate and knowledgeable -- and they deserve the very best. That means we hold our team to a high standard when it comes to qualifications, skill, temperament, and performance. If you're ready to rise to that challenge, keep reading!

What to Bring

  • Three (3) to Five (5) years of customer service experience -- you've been in the trenches and know how to deliver!
  • A solid, hands-on command of customer service principles and best practices -- not just theory, but real-world know-how.

What You'll Do

  • Be the friendly, knowledgeable voice of BBTS -- connecting with customers through phone, email, live chat, and messaging to deliver an outstanding experience every single time.
  • Own issues from start to finish -- listen actively, dig into the root cause, nail the right solution, and follow through until every customer is satisfied.
  • Become a BBTS product expert -- staying sharp on what we sell and any potential hiccups so you can deliver fast, informed help that wows our customers.
  • Rally the team when things get complicated -- working alongside fellow CSRs and other departments to turn each customer into a loyal fan.

What It Takes

  • Excellent communication skills -- written, verbal, and listening. You're as confident on a call as you are crafting the perfect email.
  • Tech-savvy and quick on the keyboard -- comfortable with MS Office, email, social media, live chat, and all the tools of the modern CS trade.
  • A fast learner with a sharp memory -- you pick up product knowledge and processes quickly and can build on that knowledge.
  • An unstoppable positive energy -- you lift the team, take pride in your work, and make BBTS an even better place to be!
  • A master multi-tasker -- you juggle priorities like a pro and never miss a beat in a busy, fast-moving environment.
  • Genuine empathy and endless patience -- you see the silver lining in every situation and make every customer feel heard and valued.

Why You'll Love It Here

We take care of our team! BigBadToyStore, Inc. offers a comprehensive health and welfare benefits package, a 401k with an employer match, paid holidays, paid time off -- and yes, an employee product discount. (Because who wouldn't want a discount at a toy store?!)

Starting at $22/hour

BigBadToyStore, Inc (BBTS) is an Equal Opportunity Employer. BBTS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon qualifications, merit, and business need.


Job Posted by ApplicantPro