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Call Center Customer Service Jobs in Wisconsin (NOW HIRING)

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY ...

Alphabe Insight

Call Center Representative

Milwaukee, WI · On-site

$36K - $40K/yr

Call Center Representative The Call Center Representative serves as a key point of contact for customers, providing assistance, answering inquiries, and delivering outstanding service. This role ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and ...

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our Direct Support Professional (DSP) teams and will provide the first point of contact for DSP's after ...

Robert Half

Outbound Call Center Specialist

Green Bay, WI · On-site

$17 - $21/hr

Previous experience in collections, call center operations, customer service, banking, healthcare, ... or another customer-facing environment preferred. * Strong verbal communication skills with the ...

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Showing results 21-40

All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Wisconsin

Call Center Customer Service information

See Wisconsin salary details

$10

$18

$27

How much do call center customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center customer service in Wisconsin is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Wisconsin? For Call Center Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Wisconsin look for? The top searched job categories for Call Center Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Call Center Customer Service jobs? Cities in Wisconsin with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,899 per year, or $18.2 per hour.

Part Time Call Center

Menards, Inc.

Eau Claire, WI • On-site

$16.35/hr

Part-time

Medical, Dental

Posted 22 days ago

Menards rating

7.3

Company rating: 7.3 out of 10

Based on 975 frontline employees who took The Breakroom Quiz

11th of 51 rated home improvement retailers

Job description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!
CALL CENTER PRIMARY RESPONSIBILITIES:
Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.
  • Process sales and special orders based on Customer requests and need
  • Provide clarification on Menards return policies and process returns accurately
  • Ability to work both independently and on a team in a fast-paced work environment
  • Ability to solve customer concerns and provide effective solutions in timely manner

Call Center hours of Operations are Sunday - Saturday 7:00am - 7:00pm.
Part Time: starting at $16.35/hour
  • Flexible scheduling during Call Center hours of operation
  • PM availability preferred,
  • weekend availability is required

Additional Requirements:
  • Must be able to work ONSITE at the General Office in Eau Claire, WI
  • Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
  • Opportunities to work occasional overtime including weekends and holidays
  • High school diploma or equivalent
  • Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:
  • Extra $3 per hour for weekend shifts
  • Flexible Scheduling
  • Store Discount
  • Profit Sharing
  • Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
  • Medical Insurance and Dental Plans
  • On-the-job training
  • Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!
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What Menards employees say

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Benefits

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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

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