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Call Center Customer Service Jobs in Madison, WI

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Qualifications These skills and experience are essential to your success: * 8 months to 1 year of experience in customer service, preferably in a call center environment. * Proficiency with Microsoft ...

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

Qualifications These skills and experience are essential to your success: * 8 months to 1 year of experience in customer service, preferably in a call center environment. * Proficiency with Microsoft ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... Ensure CRM accuracy and proper lead management * Monitor appointment quality and sales team ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$14.75 - $18.50/hr

Department: Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St ... Responds to telephone and/or Internet inquiries from customers seeking information and/or resources ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Department: Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St ... Responds to telephone and/or Internet inquiries from customers seeking information and/or resources ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center customer service in Madison, WI is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.38 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Madison, WI?

For Call Center Customer Service jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Madison, WI look for?

The top searched job categories for Call Center Customer Service jobs in Madison, WI are:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Madison, WI as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,840 per year, or $18.2 per hour.

Call Center - Customer Service Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 55 rated home improvement suppliers and fitters

Job description

Call Center Agent – Customer Service

Mad City Windows & Baths, a Renuity Company

  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
    Saturday & Sunday availability preferred

  • Pay: $17.50/hr + Uncapped Bonuses
    Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

  • Manage all appointments generated through face-to-face sources and enter them into the CRM

  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction 

  • Handle inbound calls from promoters and place outbound calls to reach unverified leads

  • Participate in regular department contests and achieve both personal and team goals   

Key Qualifications 

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

    We’re looking for:

    • Strong communication skills and an outgoing personality

    • Motivated, competitive, goal-driven energy

    • Professional presence and a team-first mindset

    • Reliability and consistency in attendance and performance

    • Ability to multitask, prioritize, and stay organized

    • Comfort navigating technology and computer applications

What We Offer

  • Uncapped earning potential – most agents earn between $50k–$70k/year

  • Rapid advancement – many team members move up within 6 months

  • Brand-new expanded call center workspace

  • Multiple shift options (assigned based on business needs)

  • Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks  

  • Medical, dental, vision, life, and disability insurance

  • Paid parental leave

  • 401(k) retirement savings program

  • Generous PTO + paid holidays

  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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