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Live Chat Jobs in Wisconsin (NOW HIRING)

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and written communication skills. * Excellent organizational and time management abilities. * Ability to ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and written communication skills. * Excellent organizational and time management abilities. * Ability to ...

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience. * Assist customers via email, phone, live chat, or video within expected standards.

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Live Chat information

See Wisconsin salary details

$23.7K

$60.1K

$87.3K

How much do live chat jobs pay per year?

As of Aug 25, 2026, the average yearly pay for live chat in Wisconsin is $60,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $86,800.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Wisconsin?

The most popular types of Live Chat jobs in Wisconsin are:

What are popular job titles related to Live Chat jobs in Wisconsin?

For Live Chat jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Wisconsin look for?

The top searched job categories for Live Chat jobs in Wisconsin are:

What cities in Wisconsin are hiring for Live Chat jobs?

Cities in Wisconsin with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $60,056 per year, or $28.9 per hour.

eCustomer Care Specialist (Part-time)

Wausau, WI • On-site

Foot Locker

6.3

Company rating: 6.3 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

44th of 104 rated fashion retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Foot Lockerexternal

$16/hr

Part-time

Retirement

Re-posted 14 days ago

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
We are looking to hire a part-time eCustomer Care Specialist, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.
This position is located in our Wausau, Wisconsin office.
Schedule: Hours are available Monday-Friday 7am-9pm. You will set your own availability for scheduling with a minimum of 8 hours per week required.
Next available start date: Monday, September 14
Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
  • Their coworkers!
  • The atmosphere: welcoming & sense of belonging
  • Recognition and appreciation from leadership
  • Problem-solving and helping customers
  • Learning about the business
  • Laid back environment
  • Weekends off

Responsibilities
  • Provide superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
  • Document and handle all in-store customer service issues, including responding to legal concerns
  • Enter customer information and notes into the order management system
  • Complete appropriate follow-up actions for order and service resolution
  • Speak with internal and external customers directly over the phone or via email to resolve issues as needed
  • Assist with customer service phone call volume as needed

Qualifications
  • Demonstrated computer navigation and multi-tasking skills
    • Ability to type 30+ words per minute
  • Positive attitude and professionalism while speaking with customers
  • Grammar and writing proficiency
  • Solutions-oriented mindset

#LI-AF1
Benefits
Pay rate: $16.00 / hr
  • 30-50% employee discount
  • Casual dress code - wear your sneakers to work!
  • Opportunities for advancement
  • Learning & development opportunities
  • Education reimbursement program
  • Referral bonus program
  • 401(k) with Roth option and company match
  • Recognition and appreciation initiatives
  • Employee Resource Groups

What Foot Locker employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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