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Live Chat Jobs in Wisconsin (NOW HIRING)

RUSS DARROW GROUP

BDC Supervisor

Milwaukee, WI · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide training on phone handling skills and handling objections * Work closely ...

Foot Locker

eCustomer Care Specialist (Full-time)

Wausau, WI · On-site

$16.50/hr

You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving. This position is located ...

Posted today

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All JobsLive Chat JobsLive Chat Jobs in Wisconsin

Live Chat information

See Wisconsin salary details

$23.7K

$60.1K

$87.3K

How much do live chat jobs pay per year?

As of Jul 29, 2026, the average yearly pay for live chat in Wisconsin is $60,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $86,800.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Wisconsin? The most popular types of Live Chat jobs in Wisconsin are:
What are popular job titles related to Live Chat jobs in Wisconsin? For Live Chat jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Wisconsin look for? The top searched job categories for Live Chat jobs in Wisconsin are:
What cities in Wisconsin are hiring for Live Chat jobs? Cities in Wisconsin with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Wisconsin as of July 2026, with employment types broken down into 58% Full Time, 8% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $60,056 per year, or $28.9 per hour.

Sheboygan Auto Group Business Development Center Manager

Sheboygan Auto Group

Sheboygan, WI

Other

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individual to join our unique and fast-paced Internet Sales team. This is a great opportunity to continue your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, Sales Business Development Center (BDC) Manager oversees a dealership's lead generation team, driving showroom traffic by managing internet leads, phone calls and scheduling appointments. They train, mentor, and coach representative, set performance quotas, and monitor CRM data to maximize conversion rates and profitability. The BDC Manager acts as a bridge between the digital/phone lead and the in-store sales team, focusing on transforming prospects into qualified, scheduled showroom appointments.  

Benefits 

  • Medical and Dental
  • Vision Insurance
  • Life Insurance 
  • 401k 
  • Paid Training 
  • Employee discounts on products and services 

Responsibilities

  • Team Leadership & Training: Recruit, onboard, and coach BDC agents on effective communication, objection handling, and scripting.
  • Lead Management: Ensure timely, professional, and consistent follow-up on all inbound/outbound internet leads, phone calls, and chat inquiries.
  • Performance Metrics: Monitor KPIs like contact rates, appointment show rates, and conversion rates to analyze effectiveness.
  • Strategy & Collaboration: Work with sales managers to align BDC activity with inventory, promotions, and dealership sales goals.
  • CRM Optimization: Maintain accurate, up-to-date documentation within the Customer Relationship Management (CRM) tool. 
  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
  •  

Skills / Requirements

  • Experience: Typically 3-5 years in a BDC or sales management role.
  • Technical Proficiency: Strong knowledge of CRM software and lead management tools.
  • Communication: Excellent verbal and written skills for high-volume customer interaction.
  • Leadership: Proven ability to manage, motivate, and hold a team accountable for results.
  • Skills: Strong analytical, organizational, and time-management skills. 
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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