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Live Chat Assistant Jobs in Wisconsin (NOW HIRING)

Park Bank

At Your Service Representative

Madison, WI · On-site

$16 - $22/hr

... to assist clients and associates with inquiries, requests and complaints. They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer ...

The Park Bank

At Your Service Representative

Madison, WI

$16 - $22/hr

... to assist clients and associates with inquiries, requests and complaints. They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer ...

Park Bank

At Your Service Representative

Madison, WI · On-site

$16 - $22/hr

... to assist clients and associates with inquiries, requests and complaints. They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

You'll assist with product and service inquiries, troubleshoot software issues across our web ... Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and ...

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience. * Assist customers via email, phone, live chat, or video within expected standards.

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience. * Assist customers via email, phone, live chat, or video within expected standards.

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Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Wisconsin? The most popular types of Live Chat jobs in Wisconsin are:
What are popular job titles related to Live Chat Assistant jobs in Wisconsin? For Live Chat Assistant jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Wisconsin look for? The top searched job categories for Live Chat Assistant jobs in Wisconsin are:
What cities in Wisconsin are hiring for Live Chat Assistant jobs? Cities in Wisconsin with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

eCustomer Care Specialist (Part-time)

Foot Locker

Wausau, WI • On-site

$16/hr

Part-time

Retirement

Re-posted 27 days ago

Foot Locker rating

6.2

Company rating: 6.2 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

49th of 104 rated fashion retailers

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
We are looking to hire a part-time eCustomer Care Specialist, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.
This position is located in our Wausau, Wisconsin office.
Schedule: Hours are available Monday-Friday 7am-9pm. You will set your own availability for scheduling with a minimum of 8 hours per week required.
Next available start date: Monday, September 14
Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
  • Their coworkers!
  • The atmosphere: welcoming & sense of belonging
  • Recognition and appreciation from leadership
  • Problem-solving and helping customers
  • Learning about the business
  • Laid back environment
  • Weekends off

Responsibilities
  • Provide superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
  • Document and handle all in-store customer service issues, including responding to legal concerns
  • Efficiently enter customer information and call notes into the order management system
  • Complete appropriate follow-up actions for order and service resolution
  • Speak with internal and external customers directly over the phone or via email to resolve issues as needed
  • Assist with customer service phone call volume as needed

Qualifications
  • Demonstrated computer navigation and multi-tasking skills
    • Ability to type 30+ words per minute
  • Positive attitude and professionalism while speaking with customers
  • Grammar and writing proficiency
  • Solutions-oriented mindset

#LI-AF1
Benefits
Pay rate: $16.00 / hr
  • 30-50% employee discount
  • Casual dress code - wear your sneakers to work!
  • Opportunities for advancement
  • Learning & development opportunities
  • Education reimbursement program
  • Referral bonus program
  • 401(k) with Roth option and company match
  • Recognition and appreciation initiatives
  • Employee Resource Groups

What Foot Locker employees say

Pay

Benefits

Hours and flexibility

Workplace

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