E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Senior Counsel, Product (AI)
Madison, WI · On-site +1
$140K - $190K/yr
... locations for a fully remote role. Join us at Zendesk, where we're on a mission to power ... Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage ...
Senior Counsel, Product (AI)
Madison, WI · On-site +1
$140K - $190K/yr
... locations for a fully remote role. Join us at Zendesk, where we're on a mission to power ... Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage ...
Senior Counsel, Product (AI)
Madison, WI · On-site +1
$140K - $190K/yr
... locations for a fully remote role. Join us at Zendesk, where we're on a mission to power ... Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage ...
Senior Counsel, Product (AI)
Madison, WI · On-site +1
$140K - $190K/yr
... locations for a fully remote role. Join us at Zendesk, where we're on a mission to power ... Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage ...
Call Center / Chat Agent (REMOTE)
Madison, WI · Remote
$19 - $19.50/hr
EV Concierge Representative Supporting a Leading U.S. Automotive Company Join the Future of ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
Call Center / Chat Agent (REMOTE)
Madison, WI · Remote
$19 - $19.50/hr
EV Concierge Representative Supporting a Leading U.S. Automotive Company Join the Future of ... Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ...
New
$50K - $55K/yr
SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Zendesk AI) What we are looking for: * 2+ years of experience in technical support, software ...
New
$50K - $55K/yr
SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Zendesk AI) What we are looking for: * 2+ years of experience in technical support, software ...
New
Customer Success Support Specialist
Madison, WI · On-site +1
$25 - $26/hr
Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...
Customer Success Support Specialist
Madison, WI · On-site +1
$25 - $26/hr
Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...
$32 - $34/hr
... Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for ...
$32 - $34/hr
... Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24/7 telephone, text, and chat support for ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Customer Support Specialist
Beaver Dam, WI · Remote
$15 - $28/hr
We provide the support and resources you need to learn the role and succeed. Requirements ... email, chat, and basic online systems. Ability to work independently in a remote environment.
Quick apply
Customer Support Specialist
Beaver Dam, WI · Remote
$15 - $28/hr
We provide the support and resources you need to learn the role and succeed. Requirements ... email, chat, and basic online systems. Ability to work independently in a remote environment.
... chat for consumers who reach out experiencing thoughts of suicide in addition to support and ... Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown ...
... chat for consumers who reach out experiencing thoughts of suicide in addition to support and ... Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown ...
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Madison, WI · On-site +1
$17.25 - $22.75/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Milwaukee, WI · On-site +1
$16.75 - $22.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Art Director (Remote - Wisconsin)
Milwaukee, WI · Remote
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · Remote
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · On-site +1
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
Art Director (Remote - Wisconsin)
Milwaukee, WI · On-site +1
$119K - $125K/yr
... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Remote Zendesk Chat Support information
What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?
| Aspect | Remote Zendesk Chat Support | Remote Live Chat Agent |
|---|---|---|
| Primary Role | Manage customer interactions via Zendesk Chat platform | Handle live chat inquiries across various platforms |
| Required Skills | Zendesk platform knowledge, customer service skills | Customer service, communication, multi-platform familiarity |
| Work Environment | Remote, customer support centers, tech companies | Remote, e-commerce, service industries |
| Certifications | Zendesk certification helpful but not mandatory | Customer service certifications beneficial |
Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.
Does remote Zendesk Chat Support allow remote work?
Remote Zendesk Chat Support roles typically allow agents to work from home, provided they have a reliable internet connection and the necessary technical setup. These positions often involve using Zendesk's chat platform and may require specific scheduling or availability requirements. Employers generally offer flexible or fixed schedules depending on the company's policies.
How do you become a remote Zendesk Chat Support agent?
To become a remote Zendesk Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Zendesk or similar support platforms. Many employers require a high school diploma or equivalent and may prefer prior experience in chat or email support. Training is often provided, and a reliable internet connection is essential for remote work.
What are the most commonly searched types of Zendesk Chat Support jobs in Wisconsin?
The most popular types of Zendesk Chat Support jobs in Wisconsin are:
What are popular job titles related to Remote Zendesk Chat Support jobs in Wisconsin?
For Remote Zendesk Chat Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk Chat Support jobs in Wisconsin look for?
The top searched job categories for Remote Zendesk Chat Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Zendesk Chat Support jobs?
Cities in Wisconsin with the most Remote Zendesk Chat Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 days ago
Aureon rating
3.4
Based on 7 frontline employees who took The Breakroom Quiz
225th of 225 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988