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Weekend Zendesk Chat Support Jobs in Wisconsin (NOW HIRING)

Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ... Zendesk or similar platforms) * Educate and guide clients on product features and best practices ...

Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ... Zendesk or similar platforms) * Educate and guide clients on product features and best practices ...

Supervisor/Manager (phone + chat support) * Liaison Team * Hospice Medical Directors Technology ... No weekends / No call / No holidays Additional Details * Dress Code: Business casual or ...

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk ...

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk ...

$32 - $34/hr

... and chat support for adults, youth, and families experiencing a mental health crisis. Trained ... Ability to work flexible hours including weekends, evenings, and occasional overnights required ...

Provide technical support via phone and chat in a contact center environment. * Troubleshoot ... Available Shifts: 1st, 2nd, 3rd, and weekends * Final schedules will be based on availability forms ...

WI · On-site

$80 - $100/hr

Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social ... Support live programming, including office hours, podcast appearances, and recurring conversations ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

New

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $13.50 BE AWARE OF ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $11.50 BE AWARE OF ...

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Weekend Zendesk Chat Support information

What is a Weekend Zendesk Chat Support?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are the most commonly searched types of Zendesk Chat Support jobs in Wisconsin?

The most popular types of Zendesk Chat Support jobs in Wisconsin are:

What are popular job titles related to Weekend Zendesk Chat Support jobs in Wisconsin?

For Weekend Zendesk Chat Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Weekend Zendesk Chat Support jobs in Wisconsin look for?

The top searched job categories for Weekend Zendesk Chat Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Weekend Zendesk Chat Support jobs?

Cities in Wisconsin with the most Weekend Zendesk Chat Support job openings:

Infographic showing various Weekend Zendesk Chat Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Client Care Associate

FOREVER INC

Hobart, WI • Hybrid

$17/hr

Full-time

Re-posted 15 days ago


Job description

Job Title:         Client Care Associate

Location:         Green Bay, WI (Hybrid)

Department:    Client Care

Reports To:      Manager of Client Care

Company:        Forever, Inc. (www.forever.com)

About FOREVER

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations.  As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories.  We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.


Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned.
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

You’ll Thrive at FOREVER If You…

  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.

What You’ll Love About Working at FOREVER:

  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule:  Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift)
    • When working on weekends, you will be given 2 week days off that week.
  • Compensation: $17.00/hour + based on experience