ZipRecruiter

Log In

1

Desktop Support Jobs in Wisconsin (NOW HIRING)

Beacon Technologies

Desktop Support

Madison, WI · On-site

$26 - $34/hr

Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred). * Strong written and oral customer support correspondence experience (5 years or more ...

New

Experis

Desktop Support

Madison, WI · On-site

$31 - $34/hr

As a Desktop Support specialist, you will be part of the IT Support Department supporting a large network of users across the state. The ideal candidate will demonstrate strong problem-solving skills ...

Sundial Software

Desktop Support IV

Madison, WI · On-site

The State of Wisconsin DOC is seeking a Desktop Support IV. *MUST BE WISCONSIN RESIDENT* CAN WORK REMOTE Top Required Skills & Years of Experience: • Tier 3 support and maintenance of workstation ...

ConfigUSA

Desktop Support

Kennan, WI · On-site

$20 - $25.50/hr

... PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support 2. Access Request Handling 3. Escalate issue to appropriate teams and follow up for closure 4. Patching of windows ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

New

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior profiles Exp: 5-10 Years About Job role - As a member of the Field Service Operations team the candidate will ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

New

Artech Information System LLC

DESKTOP SUPPORT

Wausau, WI

$21.75 - $27.50/hr

Deskside Support Representative Distributed Client Services Job ID: # S2LCFL Location: Phoenix,AZ ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

Quartz

Desktop Support Engineer

Madison, WI · On-site

$56K - $70K/yr

Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM ...

New

Quartz

Desktop Support Engineer

Madison, WI

$56K - $70K/yr

Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology environment. You'll leverage technologies such as SCCM ...

New

Beacon Hill

Desktop Support Technician

Madison, WI · On-site

$20.50 - $26/hr

Desktop Support Technician Location: Onsite - Downtown Madison, WI Type: Contract Duration: Through end of year (with potential extension) Overview We are seeking a Desktop Support Technician to ...

EXOS

Desktop Support IV (160735)

Madison, WI

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Wisconsin

Desktop Support information

See Wisconsin salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for desktop support in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Wisconsin? The most popular types of Desktop Support jobs in Wisconsin are:
What are popular job titles related to Desktop Support jobs in Wisconsin? For Desktop Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Wisconsin look for? The top searched job categories for Desktop Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Desktop Support jobs? Cities in Wisconsin with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Wisconsin as of July 2026, with employment types broken down into 2% Locum Tenens, 91% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $48,213 per year, or $23.2 per hour.
Desktop Support

Desktop Support

Beacon Technologies

Madison, WI • On-site

$26 - $34/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Top Required Skills & Years of Experience:
  • Tier 3 support and maintenance of workstation software and hardware (5 years or more required).
  • Support and maintenance of Operating Systems for user workstations (5 years or more required).
  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred).
  • Incident and Service Request Management (5 years or more REQUIRED).
  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred).
  • Strong written and oral customer support correspondence experience (5 years or more required).
Nice to Have Skills:
  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.).
  • Patch Management.
  • Imaging experience using management tool (SCCM, Ivanti, etc.).
  • Learning management system (LMS) support experience.
  • Google Workspace experience.
  • Microsoft's Group Policy Object (GPO) experience.
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Contract Duration: 6/30/27 with possibility of extension.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
Project Details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.  
The main activities for this role are as follows:
  • Tier 3 support and maintenance of workstation software and hardware.
  • Support and maintenance of Operating Systems for user workstations.
  • Peripheral device support (printers/scanner/etc) and maintenance.
  • Incident and Service Request Management.
  • Technical assistance on projects as assigned by Desktop Support Supervisor.
Skill Sets:
Top Required Skills & Years of Experience:
  • Tier 3 support and maintenance of workstation software and hardware (5 years or more required).
  • Support and maintenance of Operating Systems for user workstations (5 years or more required).
  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred).
  • Incident and Service Request Management (5 years or more REQUIRED).
  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred).
  • Strong written and oral customer support correspondence experience (5 years or more required).
Nice to Have Skills:
  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.).
  • Patch Management.
  • Imaging experience using management tool (SCCM, Ivanti, etc.).
  • Learning management system (LMS) support experience.
  • Google Workspace experience.
  • Microsoft's Group Policy Object (GPO) experience.