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Desktop Support Jobs in Johnson Creek, WI (NOW HIRING)

Apex Systems

Desktop Support

Oconomowoc, WI

$17/hr

Job#: 3033350 Desktop Support Technician (Contract) Location: Fully onsite at one of the following locations: Oconomowoc, Waukesha, Mukwonago Wisconsin Duration: 6-month contract (potential for ...

Kyyba

Help Desk / Desktop Support Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...

Sundial Software

ONSITE Deskside Technician 2

Madison, WI · On-site

$20.50 - $26/hr

Quickly learn and adapt to a constantly growing technical environment. 5. Follow and implement security policies while carrying out desktop support and assist in the creation, management and ...

Sky Systems Inc

IT Support (Part Time)

Madison, WI

$21.75 - $29.75/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position ... Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other ...

Standard Process

System Support Analyst

Palmyra, WI

Troubleshoot, support, and maintain end-user hardware, software, and technology services, including desktops, laptops, printers, mobile devices, operating systems, collaboration tools, email, VPN ...

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How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Johnson Creek, WI is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Johnson Creek, WI look for? The top searched job categories for Desktop Support jobs in Johnson Creek, WI are:
What cities near Johnson Creek, WI are hiring for Desktop Support jobs? Cities near Johnson Creek, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Support

Desktop Support

Apex Systems

Oconomowoc, WI

$17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Job#: 3033350
Job Description:
Desktop Support Technician (Contract)
Location: Fully onsite at one of the following locations: Oconomowoc, Waukesha, Mukwonago Wisconsin
Duration: 6-month contract (potential for extensions or even perm/fulltime conversion)
Openings: 4
Pay Rate: $17.00/hr
APPLY HERE: Please send resumes to Skylar at
Position Overview
We are seeking Desktop Support Technicians to support multiple large-scale lifecycle and infrastructure initiatives. These individuals will work closely with the Field Services team to deploy, configure, and support a wide range of end-user devices in a healthcare environment.
This role is highly project-focused, with an emphasis on hardware deployment, user support, and coordination across multiple clinical locations. Strong communication skills, reliability, and a customer-first mindset are critical for success.
Project Scope / Key Initiatives
Technicians will support several concurrent, approved initiatives, including:
  • Scanner Replacement: Transition from Fujitsu scanners to HP printers (Ricoh-supported environment)
  • Device Replacement Program (DRP): Lifecycle refresh of end-user devices
  • Printer Deployment: Enterprise-wide printer replacements
  • Mobile Devices (Phase 2):
    • Cell phone replacements (MDM/Intune rollout)
    • Tablet deployments (new program)
  • Telecom Upgrade: Replacement of ~1,800 desk phones across sites
  • Downtime Readiness (DRP): Support device readiness for downtime procedures

Key Responsibilities
  • Deploy and configure hardware (laptops, printers, scanners, phones, tablets)
  • Replace and upgrade devices across hospital and clinic environments
  • Provide on-site support to end users during deployments
  • Troubleshoot and resolve technical issues during rollout activities
  • Communicate effectively with clinical and administrative staff
  • Follow detailed deployment documentation and processes
  • Assist with downtime readiness (DRP support)
  • Document completed work and update tracking systems

Required Qualifications
  • 6+ months of hands-on desktop support or device deployment experience
  • Experience supporting at least 2 hardware deployment projects
  • Familiarity with imaging, configuring, and deploying end-user devices
  • Basic troubleshooting across hardware and OS environments
  • Strong communication skills and customer service mindset

Preferred Qualifications
  • Healthcare environment experience
  • Experience with large-scale enterprise deployments
  • Exposure to mobile device management (MDM), ideally Intune
  • Strong interpersonal skills (empathy, patience, professionalism)
  • Proven reliability and ability to work independently in the field

Additional Notes
  • Technicians will primarily work on-site at hospital locations to ensure efficient deployment and support
  • High volume of device replacements-efficiency and attention to detail are critical
  • This is a fast-paced, project-driven environment with clear deliverables and timelines

Training & Onboarding
  • Week 1: Onsite training (devices, deployment processes)
  • Post-Training:
    • DRP deployment training
    • Additional training aligned to Intune/MDM rollout phases
  • All deployment procedures (printers, scanners, etc.) are fully documented

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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