Network Operations Support Analyst - Level 2 (09182)
Talent Management Plus, Inc.Madison, WI • On-site
Other
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
Location: Remote
Description:
Network Operations Support Analysts provide 24/7 coverage of Client's Network Operations Center (NOC).
Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
Responsibilities:
- Provide IntermediateLevel technical services with supervision from Supervisors, Team Leads, and Technology Owners
- Understand and Deliver Managed Service offerings as outlined in the Client's Service Descriptions and Service Catalog.
- Understand and follow the processes and procedures defined in the Client's ManS Standard Operating Procedures manual (SOP).
- Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
- Provide detailed and effective communication to internal and external customers
- Provide 24 X 7 support to critical systems and ensure availability objectives are met.
- Provide alert response as well as email and telephone technical support for data center and managed services clients
- Take ownership of the incident/request and drive it to resolution
- Document and track troubleshooting steps, incident solutions and support requests
- Understand SLAs in a production environment and proactively strive to meet the commitments.
- BA/BS degree in Computer Science, or related discipline, or equivalent experience acceptable.
- 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment
- Knowledge of networking, desktop support, network support required. (CCNA a big plus)
- Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
- Strong organizational, analytical, and problem-solving skills.
- Strong communication and documentation skills.
- Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
- Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Most Popular Jobs Similar to Network Operations Analyst
network operations specialist
network analyst
network support analyst
network systems analyst
it operations analyst
noc analyst
network administrator
network operations technician
it network administrator
network operations center engineer
Other Helpful Pages Related To Network Operations Support Analyst - Level 2 (09182)
Entry Level Systems Analyst Salaries
Frequently asked questions
Q: What skills or qualities help someone succeed as a Network Operations Analyst?
A: To succeed as a Network Operations Analyst, key technical skills include proficiency in network protocols (TCP/IP, DNS, DHCP), network monitoring tools (e.g., Nagios, SolarWinds), and scripting languages (e.g., Python, PowerShell) for automation and troubleshooting. Soft skills such as strong problem-solving, analytical, and communication skills are also essential, as they enable effective collaboration with stakeholders and efficient issue resolution. These technical and soft skills combined enable Network Operations Analysts to proactively monitor and maintain network performance, identify potential issues, and implement solutions to ensure high availability and reliability.
Q: What is the career path for a Network Operations Analyst?
A: A Network Operations Analyst typically starts as an entry-level Network Operations Technician, monitoring and maintaining network infrastructure, before progressing to a mid-level Network Operations Analyst role, where they analyze network performance, identify issues, and implement solutions. As they gain experience, they can move into senior roles such as Senior Network Operations Analyst or Network Operations Manager, overseeing team performance, developing network strategies, and ensuring high availability and security. Throughout their career, Network Operations Analysts can develop skills in areas like network architecture, cybersecurity, and project management, which can lead to opportunities in related fields like IT management, consulting, or engineering.