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Desktop Support Jobs in Wisconsin (NOW HIRING)

NTT DATA Americas, Inc

$21.75 - $27.50/hr

We are currently seeking a Desktop support-Windows operating system to join our team in Toronto, Ontario (CA-ON), Canada (CA). This role is to provide onsite support for end users, for tickets and ...

NTT DATA

Desktop Associate

River Hills, WI · On-site

$21.50 - $25/hr

Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. * May respond to calls after normal business hours per leader ...

NTT DATA Americas, Inc

Desktop Associate

River Hills, WI

$21.50 - $25/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

NTT Data Americas, Inc.

Desktop Associate

Milwaukee, WI · On-site

$24/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

AA2IT

Desktop Support Tech I - Waukesha

Waukesha, WI · On-site

$20.25 - $25.75/hr

Conversion rate $25 Location: 3000 N Grandview Blvd| Waukesha, WI 53188 Deskside Support Role. Knowledge and Skill Requirements: 3-5 years of related experience and training. A+ certification ...

AA2IT

Desktop Support Tech II - Milwaukee

Milwaukee, WI · On-site

$20 - $25.25/hr

Job Title • Top 2 or 3 required skills that candidates must have: Customer service, willingness to learn and listen • What will the work schedule be for this position? Monday - Friday 8 AM to 5 ...

Sage IT Inc

Destop Support

Milwaukee, WI

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

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$14

$23

$33

How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Wisconsin? The most popular types of Desktop Support jobs in Wisconsin are:
What are popular job titles related to Desktop Support jobs in Wisconsin? For Desktop Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Wisconsin look for? The top searched job categories for Desktop Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Desktop Support jobs? Cities in Wisconsin with the most Desktop Support job openings:
Desktop Support jobs near you

MO-4/11 - 141660 - Desktop Support Specialist

FHR

Madison, WI • On-site

Other

Posted 21 days ago

Job description

** Candidate will be required to work 100% on-site in Madison, WI. **

Our direct client has an opening for Desktop Support Specialist # 141660. This position is for 6-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI.

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Below is the job description – Resumes due ASAP –

Top Skills & Years of Experience:

10 years of Knowledge of computer software, operating systems, hardware and networking is required

10 years of experience Hardware and software troubleshooting skills are required

10 years of experience with Microsoft Active Directory is required.

10 years of experience in providing professional and courteous customer service is required

Three or more years relevant work experience with Windows 10/11 is preferred.

Two or more years relevant work experience with OSX is preferred.

Experience and knowledge of computer security is preferred.

Description:

Position Summary: This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Required Skills:

Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required.

Hardware and software troubleshooting skills are required Able to work in a team as well as independently

Experienced in providing professional and courteous customer service is required

Additional Skills

Excellent verbal and written communication skills is preferred

Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred.

Experience and knowledge of computer security is preferred.

Job Responsibilities

· Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

· Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

· Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

· Documents inquiries and responses and recommends procedural improvements to unit leadership

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