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3Rd Shift Customer Service Jobs in Racine, WI (NOW HIRING)

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3Rd Shift Customer Service information

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How much do 3rd shift customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 3rd shift customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a 3rd shift customer service?

A 3rd Shift Customer Service job involves assisting customers during overnight hours, typically between late evening and early morning. Responsibilities include answering inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. This role is common in industries that operate 24/7, such as healthcare, IT support, and retail. It requires strong communication skills, problem-solving abilities, and the ability to work independently during less supervised hours.

What are the unique challenges of working a 3rd shift customer service role, and how can I succeed in this environment?

Working a 3rd shift customer service position typically involves supporting customers during late-night or early-morning hours, which can require adjusting to a nontraditional sleep schedule. You may encounter fewer supervisors on-site, so autonomy, responsibility, and strong decision-making skills are especially important. Success in this role often means being able to work independently, maintain high energy levels during quieter periods, and handle customer issues promptly despite limited immediate support. Employers also appreciate those who can communicate effectively with daytime teams to ensure smooth service continuity. If you are adaptable and can establish a consistent routine, you are likely to find the 3rd shift both rewarding and impactful.

What are the key skills and qualifications needed to thrive in 3rd shift customer service?

To thrive as a 3rd Shift Customer Service representative, you need strong communication skills, problem-solving abilities, reliability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is often necessary. Patience, resilience, and the ability to remain calm and professional under pressure are highly valued soft skills. These qualifications are important to provide consistent, effective support to customers during off-hours, ensuring customer satisfaction and smooth business operations.

What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What are popular job titles related to 3Rd Shift Customer Service jobs in Racine, WI? For 3Rd Shift Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching 3Rd Shift Customer Service jobs in Racine, WI look for? The top searched job categories for 3Rd Shift Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for 3Rd Shift Customer Service jobs? Cities near Racine, WI with the most 3Rd Shift Customer Service job openings:
3Rd Shift Customer Service jobs near you
Infographic showing various 3Rd Shift Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Customer & Service Operations Specialist - 3rd Shift

All Fleet Services

Zion, IL • On-site

$16.25 - $21.75/hr

Other

Posted 2 days ago

New

Job description

3rd Shift – Customer & Service Operations Specialist

Schedule: 3rd Shift (12:00 AM – 8:30 AM) Compensation: Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Customer & Service Operations Specialist, you'll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you're a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

  • Own inbound service requests, ensuring every call is handled efficiently.
  • Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
  • Think ahead, strategizing the best routes and resource allocation to prevent delays.
  • Manage high-value accounts, keeping key customers informed and satisfied.
  • Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
  • Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
  • Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?

You thrive in high-stakes environments – handling multiple service requests at once doesn't phase you. Your communication skills are top-notch – clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver – if a challenge arises, you tackle it head-on. You know how to prioritize urgency – every second counts, and you act accordingly. You're tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player – working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

Competitive Pay – Your hard work should pay off. Career Growth & Advancement – We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment – No two days are ever the same. A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

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