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2Nd Shift Customer Service Representative ~ Jobs in Racine, WI

QPS

CSR & Order Entry Support

Oak Creek, WI · On-site

$15.25 - $20.75/hr

This is a potential to hire opportunity on 1st shift. CSR & Order Entry Support Responsibilities Include But Are Not Limited To: * Assist all customer calls with product, pricing, or shipping ...

SP+

Customer Service Representative - Driving

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative - Driving Requisition ID 2026-59505 Location (Location assigned to ... If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License ...

Guhring Inc

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Full-Time/Part-Time Full-Time Shift Days Description Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

Store 4706883: 917 E Belvidere Rd, Grayslake, Illinois 60030 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to ...

Circle K

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All Jobs2Nd Shift Customer Service Representative ~ Jobs2Nd Shift Customer Service Representative ~ Jobs in Racine, WI

2Nd Shift Customer Service Representative information

See Racine, WI salary details

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for 2nd shift customer service representative ~ in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

What are the most commonly searched types of Customer Service Representative ~ jobs in Racine, WI?

The most popular types of Customer Service Representative ~ jobs in Racine, WI are:

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Nights. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

CUSTOMER CARE DISPATCH SPECIALIST | SECOND SHIFT

Winthrop Harbor, IL • On-site

All Fleet Services
See more jobs at All Fleet Servicesexternal

$16.25 - $21.50/hr

Other

Posted 9 days ago

Job description

Second Shift Customer Care Dispatch Specialist

All Fleet Inc. is hiring a Second Shift Customer Care Dispatch Specialist for our operations center in Winthrop Harbor, Illinois. Our commercial fleet customers operate around the clock. When one of their drivers experiences a breakdown, they need someone who will answer, take control, and keep them informed. That person could be you.

Previous dispatch or trucking experience is not required. We are looking for someone with exceptional customer service instincts, strong communication skills, and the ability to stay organized in a fast-moving environment.

What You Will Own
  • Answer incoming breakdown calls
  • Gather complete and accurate information
  • Dispatch mobile repair technicians
  • Communicate estimated arrival times and job updates
  • Follow up on active service calls
  • Help technicians with paperwork and customer requirements
  • Recognize delays and take action
  • Verify completion notes, photos, and forms
  • Prepare accurate handoffs for overnight dispatch
You May Be A Great Fit If
  • You have worked in hospitality, restaurants, retail, healthcare, or customer service
  • You remain friendly and professional under pressure
  • You take pride in helping people
  • You are comfortable handling several priorities at once
  • You communicate problems instead of hiding them
  • You follow through until the issue is resolved
  • You want to be trusted with real responsibility

This role requires someone who can move quickly while protecting the customer experience. Customers should never have to chase us for an update. Technicians should never be sent without the information they need. Problems should never be ignored because the shift is almost over.

Schedule: Second Shift | 4:00 PM to 12:30 AM

Location: On-site in Winthrop Harbor, IL

How to Apply

Submit your resume and answer: "How do you handle a frustrated customer when you do not yet have the answer they want?" We can teach you dispatch. We cannot teach someone to care.

Apply