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2Nd Shift Customer Service Representative ~ Jobs in Racine, WI

V. Marchese Inc.

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2nd/3rd Shift Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

We're looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly ...

Circle K

Customer Service Representative

Grayslake, IL

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative Job Category: Sales Requisition Number: CUSTO001651 Posted: August 1, 2024 Full-Time Wisconsin New Berlin, WI 53151, USA Description The Customer Service ...

QCHI

Customer Service Representative

Racine, WI

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of May 28, 2026, the average hourly pay for 2nd shift customer service representative ~ in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a 2nd Shift Customer Service Representative job?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Customer Service Representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

What are the typical responsibilities and challenges for a 2Nd Shift Customer Service Representative?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.
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2Nd Shift Customer Service Representative jobs near you

Customer & Service Operations Specialist - 2nd Shift

All Fleet Services

Zion, IL • On-site

$16.25 - $21.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

2nd Shift Customer & Service Operations Specialist

Schedule: 2nd Shift (4:00 PM 12:30 AM) Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting aroundwe take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Customer & Service Operations Specialist, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

  • Own inbound service requests, ensuring every call is handled efficiently.
  • Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
  • Think ahead, strategizing the best routes and resource allocation to prevent delays.
  • Manage high-value accounts, keeping key customers informed and satisfied.
  • Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
  • Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
  • Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

You thrive in high-stakes environments handling multiple service requests at once doesn't phase you. Your communication skills are top-notch clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver if a challenge arises, you tackle it head-on. You know how to prioritize urgency every second counts, and you act accordingly. You're tech-savvy you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

Competitive Pay Your hard work should pay off. Career Growth & Advancement We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment No two days are ever the same. A Team That Has Your Back Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.

Apply