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2Nd Shift Customer Service Representative ~ Jobs

Planet Fitness

Second Shift Customer Service

Columbus, OH · On-site

$13/hr

Opportunity for advancement Job Summary The Member Services Representative will be responsible for ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for 2nd shift customer service representative ~ in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd Shift Customer Service Representative job?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2Nd Shift Customer Service Representative?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Customer Service Representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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What are the most commonly searched types of Customer Service Representative ~ jobs? The most popular types of Customer Service Representative ~ jobs are:
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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 48% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Associate 2nd shift

Gibbs Oil Company

Exeter, NH • On-site

$14.75 - $20.25/hr

Full-time, Other

Dental, Retirement, PTO

Posted 12 days ago

Job description

Gibbs Oil is seeking a reliable and friendly 2nd Shift Customer Service Associate!

As a 2nd Shift Customer Service Associate, you will be responsible for providing excellent customer service during the afternoon and evening hours. Your role includes operating the cash register, restocking merchandise, maintaining cleanliness inside and outside the store, and ensuring a positive shopping experience for all customers.

If you are organized, enjoy engaging with customers, and want to be a key part of a dynamic team, we encourage you to apply today!

Requirements

Requirements for the 2nd Shift Customer Service Associate:

  • Must be at least 18 years old.
  • Ability to work the 2nd shift hours, including weekends and holidays as needed.
  • Strong customer service and communication skills.
  • Ability to handle cash register transactions accurately.
  • Capable of maintaining store cleanliness and stocking duties.
  • Ability to stand for extended periods and lift up to 25 lbs.
  • Self-motivated and able to work with minimal supervision.
  • Team player with a positive attitude.

Benefits

Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time are available.

**A full time rule and waiting period may apply.