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2Nd Shift Customer Service Representative ~ Jobs

Circle K Stores, Inc.

2nd Shift CSR

Saint Augustine, FL · On-site

$14 - $19/hr

Store 2721445: 4564 US Hwy 1 N, St Augustine, Florida 32095 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you to ...

New

Circle K

2nd Shift CSR

Saint Augustine, FL · On-site

$14 - $19/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift

New

InnoSource

Customer Service Representative

$13/hr

Customer Service Representative Atlanta, Georgia Remote Work from home! Description Are you looking ... Permanent Schedules: * 1st Shift: Work 8 hour shifts between 3:00 AM CST - 7:00 PM CST. * 2nd Shift:

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for 2nd shift customer service representative ~ in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative 2nd Shift

Amarillo, TX • On-site

1-800-Plumber +AIR
See more jobs at 1-800-Plumber +AIRexternal

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

2nd Shift Customer Service Representative | Benefits + Career Growth

Be the person customers can count on

1-800-Plumber + Air & Electric is hiring a career-focused Customer Service Representative for our second shift. This is an in-office position in Amarillo, Texas. You'll be the first person many customers speak with when they need help. Your ability to listen, solve problems, and take action will directly shape their experience with our company.

If you communicate well, stay organized, and enjoy helping people, this could be the beginning of a rewarding career with a growing home services company.

What you'll do

  • Answer incoming customer calls professionally
  • Gather customer information and book service appointments
  • Help address customer questions and concerns
  • Make outbound calls to schedule inspections and follow up with customers
  • Coordinate with field technicians to schedule calls efficiently
  • Develop and manage operational reports
  • Communicate updates clearly with customers and team members
  • Find creative solutions when unexpected issues arise

What we're looking for

  • Strong telephone and customer-service skills
  • Clear written and verbal communication
  • Strong critical-thinking and problem-solving abilities
  • Comfortable using Microsoft Excel, Word, and email
  • Organized, dependable, and attentive to details
  • Able to work effectively as part of a team
  • Calm and professional when helping customers with urgent needs

Benefits and perks

  • Health insurance
  • Dental and vision coverage
  • Retirement plan
  • Profit sharing
  • Paid time off
  • Paid sick and snow days
  • Paid holidays
  • Paid training and continued education
  • Paid day off for your birthday
  • Opportunities for advancement into future leadership roles
  • Employee discounts on services
  • Free Classic HomeGuard membership
  • Supportive, family-oriented team environment

A company where everyone wins

  • Our employees must win
  • Our customers must win
  • Our company must win

We're growing, and we want our employees to grow with us. If you're looking for stability, benefits, professional development, and a team that values your contribution, apply today. We'd love to learn more about you and determine whether we're a great fit for each other.

Apply