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2Nd Shift Customer Service Representative ~ Jobs

BusinessJet.com

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

We currently have openings for the following shifts! * 2nd shift - 2 p.m. - 10 p.m. The Customer Service Representative plays a critical role in delivering exceptional customer service for clients ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful ... Bachelor's degree in business or similar discipline preferred 2nd shift position with overtime ...

Business Jet

Customer Service Representative

Dallas, TX

$15.75 - $21.50/hr

We currently have openings for the following shifts! * 2nd shift - 2 p.m. - 10 p.m. The Customer Service Representative plays a critical role in delivering exceptional customer service for clients ...

Stivers

Customer Service Representative

Medina, OH · On-site

$20/hr

Join a dynamic logistics and transportation organization in Medina as a Second Shift Customer Service Specialist and unlock exciting growth opportunities. This role is perfect for motivated early ...

DPDHL

Customer Service Representative

Livermore, CA · On-site

$27/hr

First Shift Customer Service Representative Shift: 6:00am - 2:30pm, Monday-Friday Pay: $27.00 per hour In addition to the general below, the ideal candidate will also possess the following skills and ...

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for 2nd shift customer service representative ~ in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

1254 CUSTOMER SERVICE REPRESENTATIVE (CSR)

Jacksonville, FL • On-site

LPT Retail Management Services
See more jobs at LPT Retail Management Servicesexternal

$14.75 - $20.25/hr

Other

Re-posted 22 days ago

Job description

Customer Service Representative (CSR)

LPT #1254 (COLLINS) - Jacksonville, FL 32244

Overview

Level Entry Position Type CSR Education Level None Category Retail

Description

We are looking for smiling faces! Our team expectations are:

  1. Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.
  2. Complete all shift duties as assigned.
  3. All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
    • Follow company policies with regard to cash control, proper safe operation.
    • Follow correct vendor check-in procedures.
    • Complete all end of shift paperwork.
  4. Pay immediate attention to any spill or other hazardous condition.
  5. Other duties may be assigned from time to time by the Store Manager.
Qualifications
  • Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
  • Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
  • Sufficient visual acuity to check identification.
  • Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
  • Good personal grooming habits.
  • Physical requirements include standing up to 8 hours during a shift and able to lift up to 50 pounds.

Statements included in this job profile do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change

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