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2Nd Shift Customer Service Representative ~ Jobs

Employbridge

Customer Service Representative

Mccook, IL · On-site

$22 - $27/hr

Customer Service Representative We are seeking an experienced Customer Service Representative to ... Second Shift: 1:00 PM - 11:30 PM (1 opening) * Third Shift: 9:00 PM - 7:30 AM (2 openings)

Tang Mart

2nd & 3rd Shift Cashier / CSR

Attalla, AL · On-site

$11/hr

Tang Mart is hiring immediately for 2nd & 3rd shift Cashiers / CSR's to join our team! Full and Part time positions available Hours Per Week: 40 Hours for Full Time / Up to 32 Hours for Part Time 2nd ...

Mr Greens Produce Inc

Day Customer Service Rep

Austin, TX

$15.75 - $21.50/hr

Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps! Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries ...

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2Nd Shift Customer Service Representative information

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for 2nd shift customer service representative ~ in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd Shift Customer Service Representative job?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2Nd Shift Customer Service Representative?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Customer Service Representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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What cities are hiring for 2Nd Shift Customer Service Representative ~ jobs? Cities with the most 2Nd Shift Customer Service Representative ~ job openings:
What are the most commonly searched types of Customer Service Representative ~ jobs? The most popular types of Customer Service Representative ~ jobs are:
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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 48% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - 2nd Shift

Customer Service Representative - 2nd Shift

Vector Security

Warrendale, PA

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

14th of 102 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative - Central Station! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months.

Work Schedule: Wednesday - Sunday, 3:00 - 11:00pm

5 weeks of paid training provided (Week 1: M-F, 9am - 5pm, Weeks 2-5: M-F, 3pm - 11pm)

Summary:

Are you considering changing careers or looking for new opportunities?  

Our Customer Service Representative position offers the opportunity for growth and advancement.  

What You'll Do:

  • Process and handle alarm signals accurately and in a timely manner.
  • Dispatch proper authorities (Police/Fire/EMS) per established procedures.
  • Respond to inbound calls from customers and vendors.
  • Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.
  • Provide top quality customer service over the telephone.
  • Assist customers with their accounts by updating information.

What You'll Need:

  • High School Diploma or equivalent
  • Customer Service Experience
  • Dispatch Experience - Preferred
  • Phone Etiquette
  • Communication Skills
  • Computer Literacy and Navigation

What You'll Get:

We offer a “Total Rewards”package including:

    • Opportunity to increase wage with DOD certification.
    • Competitive compensation with incentive eligibility.
    • Medical, dental and vision coverage
    • Company paid life and AD&D insurance.
    • Company paid short- and long-term disability.
    • Voluntary benefit products
    • 401k retirement savings plan
    • Flexible Spending Account
    • Paid time off
    • Tuition reimbursement
    • Employee Assistance Program (EAP)

    About Us:

    We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

    Our Values:

    • Win as a team.
    • Do the right thing.
    • Make a difference every day.
    • Get it done.
    • Think big.

    If you share these ideas, we’d love to hear from you!

    This position is not accessible by public transportation.

    Vector Security is a Drug-Free Workplace

    Vector Security is an Equal Opportunity Employer

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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