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2Nd Shift Customer Service Representative ~ Jobs in Virginia

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 2nd shift customer service representative ~ in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

CSR / Dispatcher / 2nd Shift

Bramble Enterprises, LLC

Front Royal, VA • On-site

$14.75 - $20/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 3 days ago

Job description

We are expanding and looking to add 2nd shift CSR's / Dispatchers to our team. This shift consists of Sunday-Thursday from 1:00 PM to 9:30 PM.

This top-performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.

This position will also require handling incoming and outgoing calls for sales and service.

As a CSR/Dispatcher you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and can effectively manage various situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls professionally and courteously.
  • Scheduling appointments.
  • Complete work orders, return customer calls and respond to customer complaints.
  • Perform other duties as needed which may include cross-training in related positions.

Job Requirements:

  • Minimum TWO YEARS in customer service a must.
  • Must be able to work in an on-call rotation for weeknights and weekends during peak time.
  • Must be able to work in a fast pace and ever-changing environment.
  • Knowledge of Service Titan is a plus.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong data entry skills.
  • Positive Attitude.
  • Team player who can work independently.
  • Strong computer knowledge, including Microsoft Office.
  • Typing skills a plus.

Benefits:

  • Health Insurance - The Company pays 50% of the employee’s benefit after 30 days.
  • Eye and Dental Insurance - The Company pays 50% of the employee’s benefit after 30 days.
  • AFLAC Supplemental insurance at employee expense (not required)
  • 401K with a Company Match of 3%
  • Paid Holidays: 5 per year
  • Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
  • Short Term and Long Term Disability - Company provided and paid for.
  • 50K Life Insurance Policy - Company provided and paid for.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!