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2Nd Shift Customer Service Representative ~ Jobs in Raleigh, NC

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Customer Service Representative

Smithfield, NC · On-site

$13.75 - $18.75/hr

Store 2723119: 1137 N Brightleaf Blvd, Smithfield, North Carolina 27577 Shift Availability Overnights (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We ...

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Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Store 2720838: 2503 Nc 55 Hwy, Durham, North Carolina 27713 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to ...

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Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Store 2723161: 3301 Guess Rd, Durham, North Carolina 27705 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join ...

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Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Store 2706314: 11700 New Leesville, Raleigh, North Carolina 27613 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you ...

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Customer Service Representative

Chapel Hill, NC · On-site

$13.50 - $18.50/hr

Store 2720294: 11399 US 15 501 N, Chapel Hill, North Carolina 27517 Shift Availability Overnights (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We ...

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Customer Service Representative

Cary, NC · On-site

$14.75 - $20.25/hr

Store 2723488: 1032 N Harrison Ave, Cary, North Carolina 27513 Shift Availability Evenings and Overnights Time Type Part time Customer Service Representative We want you to join our team as a ...

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Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Store 2706329: 2400 Spring Forest, Raleigh, North Carolina 27609 Shift Availability Evenings & Overnight Time Type Part time Customer Service Representative We want you to join our team as a Customer ...

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Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Store 2720916: 3721 Tryon Rd, Raleigh, North Carolina 27606 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join ...

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All Jobs2Nd Shift Customer Service Representative ~ Jobs2Nd Shift Customer Service Representative ~ Jobs in Raleigh, NC

2Nd Shift Customer Service Representative information

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 2nd shift customer service representative ~ in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

What are the most commonly searched types of Customer Service Representative ~ jobs in Raleigh, NC?

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For 2Nd Shift Customer Service Representative ~ jobs in Raleigh, NC, the most frequently searched job titles are:

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in Raleigh, NC as of August 2026, with employment types broken down into 66% Full Time, 15% Part Time, 4% Contract, and 15% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Specialist - 2nd Shift

Kuehne+Nagel

Durham, NC • On-site

$16 - $21.25/hr

Other

Medical, Dental

Posted 22 days ago

Job description

Customer Service Specialist - 2nd Shift
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
As the primary contact, the Customer Service Representative (CSR) - Wave Planner will manage communications between operations and the customer. You will handle their customer queries and complaints. Your focus will be to manage orders for our clients and ensure they are picked up promptly. You will report to the Operations Supervisor.
How you create impact
You will perform administrative tasks for the area or shift
Maintain filing systems and documents per Standard Operating Procedure (SOP)
You will work with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
Coordinate processing of export orders in the AES system
Manage the WMS system, and update area or shift metrics
You will be the secondary support of the local team
What we would like you to bring
High School diploma or equivalent
2+ years of customer service experience working in a warehouse
Knowledge of order management systems, WMS, or Manhattan
Knowledge of Excel (can maintain complex spreadsheets)
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Kuehne+Nagel is committed to working with and providing reasonable accommodations to job applicants with disabilities. This includes ensuring access and support for all individuals who are seeking to use our online application resources.
For applicants in the United States, individuals with a disability who require a reasonable accommodation for any part of the application, interview, or hiring process may contact us by sending an email to kn.taaccommodations.com.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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