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Remote Dell Customer Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in

Dell, Inc.

Senior Systems Engineer

Raleigh, NC · On-site +1

$101K - $139K/yr

Senior Systems Engineer, Data Management Our field sales professionals rely on proactive technical support during the sales process - and our expert Systems Engineering team always steps up to the

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Remote Dell Customer Support information

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How much do remote dell customer support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote dell customer support in Raleigh, NC is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Dell Customer Support Representative, and why are they important?

To thrive as a Remote Dell Customer Support Representative, you need strong troubleshooting abilities, product knowledge of Dell devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic remote desktop tools is essential for assisting customers efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective and empathetic customer service. These skills ensure quick resolution of technical issues and high customer satisfaction in a remote support environment.

What is Remote Dell Customer Support?

Remote Dell Customer Support refers to a service where support agents assist Dell customers with their technical issues, product inquiries, and troubleshooting needs from a remote location, typically online or over the phone. These support professionals help customers resolve problems related to Dell computers, laptops, peripherals, and software without the need for in-person visits. This role may involve diagnosing technical issues, guiding users through setup and repairs, and providing product information. Remote support is designed to offer quick and convenient assistance to customers, ensuring their devices function smoothly.

What are some common challenges faced by Remote Dell Customer Support representatives, and how can they be addressed?

Remote Dell Customer Support representatives often encounter challenges such as troubleshooting complex technical issues without direct physical access to devices and managing communication across multiple channels (phone, chat, email). Staying updated with Dell's latest products and support protocols is essential. To address these challenges, representatives benefit from ongoing training, clear documentation, and strong collaboration with technical escalation teams. Utilizing Dell’s remote diagnostic tools and maintaining effective communication with both customers and internal teams can greatly enhance problem resolution and customer satisfaction.

What is the difference between Remote Dell Customer Support vs Remote Technical Support Specialist?

AspectRemote Dell Customer SupportRemote Technical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentHome office, call center softwareHome office, diagnostic tools
Employer & IndustryDell, technology and hardware supportVarious tech companies, hardware/software support
Search & Comparison IntentCustomer service roles, support jobsTechnical troubleshooting, IT support roles

Remote Dell Customer Support primarily focuses on assisting customers with Dell products through customer service skills, while Remote Technical Support Specialists handle more technical troubleshooting and diagnostics. Both roles often require technical knowledge, but the Technical Support role demands more specialized certifications. They share similar work environments and are commonly searched for by those seeking remote support jobs in the tech industry.

What are popular job titles related to Remote Dell Customer Support jobs in Raleigh, NC? For Remote Dell Customer Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Dell Customer Support jobs in Raleigh, NC look for? The top searched job categories for Remote Dell Customer Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Dell Customer Support jobs? Cities near Raleigh, NC with the most Remote Dell Customer Support job openings:
Remote Dell Customer Support jobs near you
Customer Support Manager

Customer Support Manager

Stitch Golf Holdings Inc

Apex, NC • On-site, Remote

Other

Posted 17 days ago

Job description

Description

The Customer Support Manager will own every aspect of the customer experience leading up to a purchase and after a purchase is made. This individual will be a leader in our customer support department, ensuring every interaction reflects the premium quality of the STITCH brand.


This role is responsible for overseeing customer service operations, developing support processes, managing support platforms, analyzing customer feedback, and partnering cross-functionally with Marketing, E-Commerce, Sales, Product, and Operations to continually improve the customer journey.


We're looking for someone who enjoys solving problems, thrives in a fast-paced environment, and understands that outstanding customer service is one of the strongest drivers of brand loyalty.


What You'll Do:

Customer Experience
  • Lead all customer support operations across email, phone, and other customer communication channels.
  • Deliver a luxury-level customer experience that aligns with the STITCH brand.
  • Resolve escalated customer concerns with professionalism and empathy.
  • Establish service standards and response time goals.
  • Ensure every customer interaction reinforces brand loyalty.
Customer Insights
  • Analyze trends in customer feedback and identify opportunities to improve products, website experience, shipping, and policies.
  • Present weekly customer experience reports to leadership.
Cross-Functional Collaboration

Report directly to marketing but partner closely with:

  • Marketing to communicate promotions and product launches accurately.
  • E-Commerce to improve website usability and customer journey.
  • Operations to resolve shipping and fulfillment issues.
  • Product Development to communicate recurring product feedback.
  • Sales to ensure consistent communication across all customer touchpoints.
Returns & Warranty Management
  • Oversee returns, exchanges, warranty claims, and replacement processes.
  • Ensure policies balance exceptional customer care with business objectives.
  • Identify trends in product issues and communicate findings internally.

Requirements

  • Previous customer support and customer success experience preferred.
  • Strong written and verbal communication skills.
  • Highly organized with exceptional attention to detail.
  • Experience working in Shopify or another e-commerce platform preferred.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Passion for delivering exceptional customer experiences.
  • This role has the option to be hybrid or fully remote with the ability to come in office for visits as needed.

Apply