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2Nd Shift Customer Service Representative ~ Jobs

Robert Half

Customer Service Representative

Eugene, OR · On-site

$19 - $21/hr

We are looking for a Customer Service Representative to join a Contract opportunity in Eugene ... This role supports second-shift operations and is ideal for someone who communicates clearly ...

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2Nd Shift Customer Service Representative information

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How much do 2nd shift customer service representative ~ jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 2nd shift customer service representative ~ in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative 2nd Shift

1-800-Plumber + Air & Electric of the Texas Panhandle

Amarillo, TX • On-site

$100/day

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Join a TEAM that Values YOU!!!

1-800-Plumber +Air & Electric is looking for a hard-driven career-focused Customer Service Representative. This position is on location in Amarillo, Texas.

Perks

Birthday paid day off

Profit Sharing

Family environment

$100 Boot Certificate (Cavenders, Red Wing or Work Boot)

Weekly team meetings

Discounted services as an employee

Free Classic HomeGuard membership

3 Reasons You’ll LOVE Working for Us…

Our employees must win!

Our customers must win!

Our company must win!

What’s in it for you? Excellent question! You want to work for us because I can promise you a new career that you’ll love filled with: o Great benefits**** o Great opportunity! o Growth potential! (We grow every year, which means we’re looking for future managers!) o Continual training & education! o And most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!!!

Job Summary

The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem and satisfy the customers. As part of this responsibility, the CSR will develop and manage reports, make outbound calls to customers scheduling inspections, and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.

Benefits

Health Insurance

Dental/Vision

Retirement Plan

PTO

Paid sick/Snow days

Paid Holidays

Paid training

Birthday off with pay

Qualifications

· Strong knowledge of Microsoft Excel, and Word · Must be a critical thinker - Strong English composition skills · Telephone etiquette and working knowledge of email systems

Now, if that’s the type of company that you’d like to work for—and I hope it is—please, please, please apply. I would love a chance to talk with you—and get to know you better. Let’s make sure we’re an ideal fit for each other.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

Apply