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2Nd Shift Customer Service Representative ~ Jobs in Wisconsin

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

This is a direct hire opportunity on 1st shift. Customer Service Representative Responsibilities include but are not limited to: * Serve as a primary point of contact for customers, dealers, and ...

QPS

CSR & Order Entry Support

Oak Creek, WI · On-site

$15.25 - $20.75/hr

This is a potential to hire opportunity on 1st shift. CSR & Order Entry Support Responsibilities Include But Are Not Limited To: * Assist all customer calls with product, pricing, or shipping ...

SP+

Customer Service Representative - Driving

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative - Driving Requisition ID 2026-59505 Location (Location assigned to ... If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License ...

QPS

Customer Service Representative

Manitowoc, WI · On-site

$18/hr

Customer Service Representative $18.00/hour 1st Shift 7:00am - 3:00pm Customer Service Representative Responsibilities: * Retrieve customer data through various electronic formats (email, EDI, etc.

Guhring Inc

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Full-Time/Part-Time Full-Time Shift Days Description Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

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All Jobs2Nd Shift Customer Service Representative ~ Jobs2Nd Shift Customer Service Representative ~ Jobs in Wisconsin

2Nd Shift Customer Service Representative information

What is a 2nd shift customer service representative ~?

A 2nd Shift Customer Service Representative assists customers during evening or late-night hours, typically outside regular business hours. Their responsibilities include answering inquiries, resolving complaints, processing orders, and providing support via phone, email, or chat. They must have strong communication skills, patience, and problem-solving abilities. This role is common in industries like retail, healthcare, and call centers that require extended customer service coverage. Working this shift may offer shift differentials or other incentives.

What are the typical responsibilities and challenges for a 2nd shift customer service representative ~?

As a 2Nd Shift Customer Service Representative, your primary responsibilities include answering customer inquiries, resolving issues, processing orders, and documenting interactions, often during evenings or weekends when support demand remains high. You may face challenges such as handling a higher volume of urgent requests, working with limited supervisory support, or communicating with customers who need after-hours assistance. However, this shift often provides the opportunity to develop stronger independence and problem-solving skills. You'll usually be part of a collaborative team that relies on clear communication and adaptability to deliver consistent service across all hours. Many companies also offer advancement opportunities based on performance and reliability in these essential off-peak roles.

What are the key skills and qualifications needed to thrive in the 2nd shift customer service representative ~ position, and why are they important?

To succeed as a 2Nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically expected. Patience, active listening, and the ability to remain calm under pressure help you stand out in this role. These qualities are crucial for providing excellent service and resolving customer issues efficiently during non-standard business hours.

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What job categories do people searching 2Nd Shift Customer Service Representative ~ jobs in Wisconsin look for?

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What cities in Wisconsin are hiring for 2Nd Shift Customer Service Representative ~ jobs?

Cities in Wisconsin with the most 2Nd Shift Customer Service Representative ~ job openings:

2Nd Shift Customer Service Representative jobs near you
Infographic showing various 2Nd Shift Customer Service Representative ~ job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Rep - 2nd Shift

Medford Cooperative, Inc.

WI • On-site

$14 - $15/hr

Full-time

Posted 21 days ago

Job description

Description
OBJECTIVE
Our Customer Service Representatives (CSR)/Cashiers are responsible for providing excellent customer service, cashiering, stocking, general cleaning, etc. They will assist customers with a friendly attitude and serve our customers in a friendly, efficient manner that promotes a favorable image of the cooperative and serves the needs of the customer.
RESPONSIBILITIES
  • Friendly Attitude: Greeting customers with warmth, showing empathy, and being genuinely happy to help.
  • Efficient Manner: Providing prompt, effective solutions without unnecessary delays.
  • Favorable Image: Ensuring every interaction reflects positively on the cooperative, building brand trust.
  • Serve Customer Needs: Actively listening to understand and resolve issues, making customers feel valued.
  • Actively engages in cross-selling other products to customers to satisfy the customers' needs and obtain our internal goals.
  • Operate a cash register/credit card terminal and accurately count/handle money transactions.
  • Perform duties related to opening and closing the store for business and prepare routine daily shift reports, securing all cash and operating the security system.
  • Process patronage points and explain the program to customers.
  • Perform stocking and shelf maintenance duties within the station.
  • Perform indoor/outdoor housekeeping and maintenance duties to include, but not limited to shoveling snow, sweeping/mopping, emptying trash and general cleaning of restrooms/shower and lounge areas (where applicable).
  • Reports to work at the assigned/scheduled time.
  • Perform other duties as assigned by management.

KNOWLEDGE AND SKILL REQUIREMENTS
  • Must be patient and helpful to exceed the customer's expectations.
  • Must possess basic computer skills to operate scanners, registers, calculators, etc.
  • Must be able to follow verbal and written directions in regard to paperwork and daily reporting.

WORKING CONDITIONS
Position requires this candidate to work second shift, 40 hours per week in this full-time position.
Schedule includes weekends and holidays, flexibility is essential.
Smoke-free environment that will be primarily indoor work but at times will be exposed to heat/cool outdoor temperatures as well as when entering coolers.
Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.
Fast-paced environment requiring frequent bending, squatting, stooping standing up to 9 hours per day.
EQUAL OPPORTUNITY EMPLOYER

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