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Customer Service Representative Jobs in Wisconsin

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

Customer Service Representative We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Domino's Franchise

Customer Service Rep.

Tomah, WI

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

Domino's

Customer Service Rep.

Tomah, WI · On-site

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Domino's Pizza

Customer Service Rep.

Tomah, WI

$15 - $20.25/hr

Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions ...

Iewc Us

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Wisconsin

Customer Service Representative information

See Wisconsin salary details

$9

$18

$27

How much do customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service representative in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What are popular job titles related to Customer Service Representative jobs in Wisconsin?

For Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service Representative jobs?

Cities in Wisconsin with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in WI?

For Customer Service Representative jobs in WI, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative (CSR)

Baraboo, WI • On-site

Independent Paperboard Marketing
Paper Manufacturing • 11 - 50 employees
Learn more about Independent Paperboard Marketingexternal

$52K - $55K/yr

Other

Medical, Retirement

Re-posted 12 days ago

Job description

Customer Service Representative — On-site (Baraboo, WI)

Independent Paperboard Marketing is a supplier of high-quality paperboard products and related services to a diverse group of customers across multiple industries. We pride ourselves on reliable service, consistent product quality, and cultivating long-term partnerships. Our team members collaborate closely with customers and internal stakeholders to enable efficient operations and a responsive customer experience. The customer-facing staff are essential to our ongoing success and reputation.

Role Overview: This is a full-time, on-site Customer Service Representative position based in Baraboo, WI, with potential for growth into other roles within the company. The successful candidate will manage incoming phone calls, emails, and other communications, providing accurate and timely information about orders, product availability, pricing, and delivery schedules. Daily duties include processing new and repeat orders, updating customer accounts, troubleshooting order discrepancies, and coordinating across sales, logistics, and production teams to ensure timely fulfillment.

Responsibilities also include tracking order status, following up on open items, maintaining detailed transaction and communication records in the company systems, and proactively communicating issues or delays to customers. The representative will be expected to foster a positive customer experience through professional, courteous communication, active problem-solving, and consistent follow-through.

Qualifications: Candidates should demonstrate strong customer service and support skills, be comfortable managing inquiries calmly and professionally, and have a track record of contributing to customer satisfaction and retention. Excellent verbal and written communication skills, active listening, and accurate documentation are required. Organizational and time-management abilities, attention to detail when entering orders and updating records, and comfort working on-site and collaborating with cross-functional teams are important. Basic proficiency with office software and customer management systems is necessary, and the ability to learn new tools quickly is expected. Prior experience in manufacturing, distribution, or a related customer-facing environment is preferred. A high school diploma or equivalent is required; additional education in business, communications, or a related field is a plus.

Compensation & Benefits:

  • 52-55K Base
  • Admin profit bonus (up to 6 weeks of payroll)
  • Health insurance reimbursement program
  • Holiday bonus
  • 401K Contribution (3-5% of payroll)
  • Cell phone

If you are customer-focused, organized, and enjoy collaborating across teams to solve problems and deliver results, we encourage you to apply and grow with us at Independent Paperboard Marketing.

Salary/Compensation: $52,000 - $55,000 per year

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