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Optimum Customer Service Representative Jobs in Wisconsin

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Are you an experience Customer Service Representative looking for a better ... optimization to maximize technician efficiency and minimize travel time. * Handle emergency and ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Are you an experience Customer Service Representative looking for a better ... optimization to maximize technician efficiency and minimize travel time. * Handle emergency and ...

ADAM'S

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Are you an experience Customer Service Representative looking for a better ... optimization to maximize technician efficiency and minimize travel time. * Handle emergency and ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead ...

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

QC Holdings-LendNation

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Branch 0259 located at 3326 ...

QC Holdings-LendNation

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! Ask about our $500.00 sign on bonus! The Customer Service ...

QCHI

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Wisconsin

Optimum Customer Service Representative information

See Wisconsin salary details

$9

$23

$44

How much do optimum customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for optimum customer service representative in Wisconsin is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's official careers page and demonstrating problem-solving abilities during interviews can improve chances of hiring. Relevant certifications or training in customer service may also be beneficial.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Wisconsin?

For Optimum Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Optimum Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Optimum Customer Service Representative jobs?

Cities in Wisconsin with the most Optimum Customer Service Representative job openings:

Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Wisconsin as of June 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,709 per year, or $23.4 per hour.

Customer Service Representative

Action Plumbing, Heating, AC and Electric

Sun Prairie, WI • On-site

$15.50 - $21.25/hr

Other

Re-posted 13 days ago

Job description

Customer Service Representative

Join Our Award-Winning Team! Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Action Plumbing, Heating, AC and Electrical LLC is looking for a reliable and motivated Customer Service Representative (CSR) to join our team of service professionals.

The CSR plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Key Responsibilities:

  • Answer incoming service calls and schedule appointments.
  • Assign the appropriate technician to each service call based on availability and job type.
  • Coordinate technician arrival times and communicate updates to customers.
  • Relay messages and work orders between customers, technicians, and supervisors.
  • Provide exceptional customer service and follow up to ensure complete satisfaction.
  • Update customer records and service history accurately in the system.
  • Monitor and adjust daily technician schedules to ensure optimal coverage and efficiency.
  • Handle customer inquiries, resolve complaints, and manage order details.
  • Use map-reading skills and geographical knowledge to assist in dispatch logistics.
  • Perform other administrative and support tasks as needed.

Requirements:

  • High School Diploma or Equivalent
  • Proficient in Microsoft Office and general computer skills
  • Strong multitasking, organizational, and prioritization abilities
  • Excellent written and verbal communication skills
  • Friendly, professional phone presence
  • Ability to sit, stand, walk, talk, and hear for extended periods
  • Manual dexterity for working with computers and phones
  • Ability to lift/move up to 25 lbs occasionally

Preferred Skills:

  • Prior experience in dispatching, customer service, or schedule coordination
  • Strong geographic knowledge or map-reading skills
  • Ability to remain calm and focused in a busy office or call center environment
  • A positive, team-oriented attitude with strong problem-solving abilities
  • Professional and courteous communication style with both customers and technicians

Work Environment: Typical office or call center environment with a low noise level. We value a supportive, team-driven culture where everyone is empowered to succeed.

Ready to Apply? If you're passionate about customer service, love staying organized, and want to be part of a respected local company, we'd love to hear from you. Apply today and take the next step in your career with Action Plumbing, Heating, AC and Electrical LLC!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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