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Optimum Customer Service Representative Jobs in Wisconsin

Guhring Inc

Customer Service Representative

Brookfield, WI · On-site

$15 - $20.50/hr

Title Customer Service Representative About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating ...

Dixon Valve

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative The Dixon Group is looking for a Customer Service Representative to join our team in Pewaukee, WI! The Customer Service Representative will provide superior customer ...

NEB Corp.

Customer Service Representative

West Bend, WI · On-site

$16.25 - $22/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. As a Customer Service Representative, you ...

WELS

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

Customer Service Representative Northwestern Publishing House is the Wisconsin Evangelical Lutheran Synods publisher located in the WELS Center for Mission and Ministry in Waukesha, Wisconsin. The ...

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

Avolta

Customer Service Rep

Milwaukee, WI · On-site

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary: The Customer Service Representative is responsible for providing customer assistance in stores by ...

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Optimum Customer Service Representative information

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How much do optimum customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for optimum customer service representative in Wisconsin is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $28.99 per hour, depending on experience, location, and employer.

What is an Optimum Customer Service Representative?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

How to get hired as an Optimum Customer Service Representative?

To get hired as an Optimum Customer Service Representative, candidates should have strong communication skills, previous customer service experience, and familiarity with telecommunications products. Applying through the company's careers website or job boards, and preparing for interviews that assess problem-solving and interpersonal skills, can improve chances of employment.

What are popular job titles related to Optimum Customer Service Representative jobs in Wisconsin?

For Optimum Customer Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Optimum Customer Service Representative jobs in Wisconsin look for?

The top searched job categories for Optimum Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Optimum Customer Service Representative jobs?

Cities in Wisconsin with the most Optimum Customer Service Representative job openings:

Optimum Customer Service Representative jobs near you
Infographic showing various Optimum Customer Service Representative job openings in Wisconsin as of June 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,709 per year, or $23.4 per hour.

Customer Service Representative

ROCKET INDUSTRIAL INC

Monona, WI

$22 - $24/hr

Full-time

Posted 15 days ago

Job description

ABOUT US:

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, "Package With Less," reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

  • Efficient and accurate data collection and entry of customer orders
  • Respond to incoming customer service phone calls and emails
  • Assist in managing large strategic accounts
  • Work alongside sales reps in designing appropriate solutions based on clients' needs
  • Partner with sales reps in presenting the Rocket Value Proposition to customers
  • Prioritize and escalate customer needs and issues appropriately
  • Build long-term relationships with clients

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

  • College Degree, preferred
  • Customer Service experience, preferred
  • Strong communication and collaboration skills
  • Problem solving and decision making abilities

BENEFITS:

To learn more about our benefits, please visit our careers page.

Apply