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Text Customer Service Jobs in Wisconsin (NOW HIRING)

Pizza Hut

CSR

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR

Eau Claire, WI · On-site

$15.75 - $21.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

NVA

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Provides excellent customer service with empathy and professionalism, creating a fantastic client ... contact you via text message from an identified NVA representative for recruiting-related ...

Pizza Hut

CSR/Server

Abbotsford, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

CSR/Server

Stevens Point, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

CSR/Server

Merrill, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

CSR/Server

Oshkosh, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

CSR/Server

Antigo, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

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All JobsText Customer Service JobsText Customer Service Jobs in Wisconsin

Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Wisconsin? For Text Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Wisconsin look for? The top searched job categories for Text Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Text Customer Service jobs? Cities in Wisconsin with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Temporary. Highlights an 96% In-person, and 4% Remote job distribution.

Customer Service Representative

Luther Hudson Chevrolet GMC

Hudson, WI • On-site

$16.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Position Overview
We are looking for a motivated and customer-focused Customer Service Representative to assist our Sales Department. In this role, you will serve as an important first point of contact for prospective and current customers, helping create a positive experience while supporting our sales team. If you enjoy building relationships, communicating with customers, and working in a fast-paced automotive environment, this is a great opportunity to grow your career within the Luther Auto Group.
Key Responsibilities
  • Respond promptly to customer inquiries via phone, email, text, and online leads
  • Build rapport with customers and gather information about their vehicle needs
  • Schedule appointments for customers to meet with sales consultants and visit the dealership
  • Follow up with prospects and previous customers to maintain engagement and encourage dealership visits
  • Maintain accurate customer records and activity within the CRM system
  • Support the sales team by helping manage lead flow and customer follow-up efforts
  • Educate customers on dealership services, inventory availability, and current promotions
  • Deliver a professional, friendly, and helpful customer experience with every interaction
  • Work closely with the sales and management teams to help achieve departmental goals

What We're Looking For
  • Previous customer service, retail, hospitality, or call center preferred
  • Strong communication and relationship-building skills
  • Positive, energetic attitude with a team-player mindset
  • Comfortable speaking with customers by phone, text, email, and in person
  • Strong organizational skills and attention to detail
  • Professional appearance and strong work ethic
  • Basic computer skills and the ability to learn CRM software
  • Ability to work a retail schedule, including Saturdays and evenings

Compensation & Benefits
  • Competitive hourly pay
  • 40 hour work week
  • Full benefits package (medical, dental, vision, life)
  • 401(k) with company match
  • Paid time off
  • Paid training and ongoing development
  • Employee vehicle purchase/lease program
  • Career growth opportunities within the Luther Auto Group, including advancement into sales and leadership roles

Why Join Luther Hudson Chevy GMC?
At our fair value priced store, you'll help customers feel comfortable and informed from their very first interaction with our dealership. You'll play a key role in creating outstanding customer experiences while supporting a sales process built on transparency, trust, and long-term relationships. We provide the training, tools, and support you need to succeed and grow within one of the most respected automotive groups in the region.

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