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Text Customer Service Jobs in Milwaukee, WI (NOW HIRING)

NVA

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Provides excellent customer service with empathy and professionalism, creating a fantastic client ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Provides excellent customer service with empathy and professionalism, creating a fantastic client ... contact you via text message from an identified NVA representative for recruiting-related ...

Pizza Hut

CSR/Server

Pewaukee, WI · On-site

CSR/Server Working at Pizza Hut is about making hungry people happy. It's about being independent ... Communication skills are key - you're not going to be able to text message customers back and forth.

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All JobsText Customer Service JobsText Customer Service Jobs in Milwaukee, WI

Text Customer Service information

See Milwaukee, WI salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for text customer service in Milwaukee, WI is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.62 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Milwaukee, WI?

For Text Customer Service jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Milwaukee, WI look for?

The top searched job categories for Text Customer Service jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Text Customer Service jobs?

Cities near Milwaukee, WI with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Milwaukee, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,521 per year, or $18.5 per hour.

Customer Service Representative

ExactHire Apply Quest

Kenosha, WI

$15.25 - $17/hr

Full-time

Re-posted 5 days ago

Job description

Welcome to the ExactHire Apply Quest Game at the Wisconsin SHRM Conference, Oct. 16-18, 2019!

In order to claim your free t-shirt, all you have to do is apply for this job!

Then, you'll get to experience, first-hand, how easy it would be for your job seekers to navigate the job application experience from their mobile phone...as well as communicate with your recruiters via text messaging*.

Don't delay...start your application now!

BONUS: Once you claim your free t-shirt at our exhibit hall booth, ask our representatives how you can move forward in the ExactHire Apply Quest Game hiring process for the chance to win 1 of 7 grand prizes (including designer handbags and YETI merchandise)!

*If you opt in to receive text messages during the Apply Quest Game application process, we will ONLY text you during the 2019 Wisconsin SHRM Conference so you may:

  • experience the same ease of communication your job seekers would experience during the hiring process,
  • learn how to earn additional entries into the Apply Quest Grand Prize Drawing, and
  • find out the identity of our Grand Prize winners on Thursday, Oct. 17th!

    • You WILL NOT receive texts from ExactHire once the conference and our Apply Quest Game conclude.

    Employment Type: FULL_TIME

    Apply