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Software Customer Support Jobs in Wisconsin (NOW HIRING)

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

VEHLO

Customer Support Specialist

Milwaukee, WI · On-site

$17.75 - $24/hr

... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...

Vehlo

Customer Support Specialist

Milwaukee, WI · On-site

$17.75 - $24/hr

... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...

DEALERLOGIX LLC

Customer Support Specialist

Milwaukee, WI · On-site

$17.75 - $24/hr

... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...

Paper Transport

Customer Support Specialist

De Pere, WI · On-site

$17.25 - $23.50/hr

How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...

Paper Transport

Customer Support Specialist

De Pere, WI · On-site

$17.25 - $23.50/hr

How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

At RLWS, the Customer Support Representative provides a broad range of customer service and ... Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Wisconsin

Software Customer Support information

See Wisconsin salary details

$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Wisconsin? For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Wisconsin look for? The top searched job categories for Software Customer Support jobs in Wisconsin are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.
Full-Time Customer Support Agent

Full-Time Customer Support Agent

AccuLynx

Beloit, WI • On-site

$17.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Working for AccuLynx:
AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.
AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office! A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The end goal
is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. If this sounds interesting to you, please read on!
What You Will Do:
  • Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, updating ticket-tracking system with call details
  • Escalate trouble tickets to the correct department for resolution
  • Build sustainable relationships with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team KPI targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Perform other related duties as assigned

Your Qualifications:
  • High school degree or Associates degree in IT related field (preferred)
  • 1-3 years of prior customer support experience and strong customer orientation
  • Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
  • Technology must be a passion
  • Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
  • Must be able to sit for extended periods of time

Why We Love AccuLynx:
AccuLynx's success as the #1 business management software for roofing contractors over the past 17 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified™ organization, with 90% of our employees naming AccuLynx as a great place to work.
We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:
  • Attractive compensation packages
  • Flexible paid time off - 3 weeks off in your first year!
  • Competitive health coverage (medical, dental, vision)
  • Free snacks and drinks
  • 401K matching and safe harbor contributions

Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.
AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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