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Software Customer Support Jobs in Wisconsin (NOW HIRING)

Nicolet National Bank

Customer Support Associate

Suamico, WI · On-site

$17 - $23.50/hr

Customer Support Associate At Nicolet National Bank, our culture is based on the principles of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

Customer Support Agent AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The best Customer Support Agents are genuinely excited to help customers. They're patient ...

Nicolet National Bank

Customer Support Associate

Howard, WI · On-site

$17 - $23.25/hr

The Customer Support Associate is primarily responsible for providing service on wide range of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

Nicolet National Bank

Customer Support Associate

Howard, WI · On-site

$17 - $23.25/hr

The Customer Support Associate is primarily responsible for providing service on wide range of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

Nicolet National Bank

Customer Support Associate

Medford, WI · On-site

$18.75 - $25.75/hr

The Customer Support Associate is primarily responsible for providing service on wide range of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

Nicolet National Bank

Customer Support Associate

Medford, WI · On-site

$18.75 - $25.75/hr

The Customer Support Associate is primarily responsible for providing service on wide range of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

Nicolet National Bank

Customer Support Associate

Howard, WI · On-site

$17 - $23.25/hr

The Customer Support Associate is primarily responsible for providing service on wide range of ... and software password resets and functionality. * Maintain positive attitude while promoting ...

Paper Transport

Customer Support Specialist

De Pere, WI

$17.25 - $23.50/hr

How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...

Paper Transport

Customer Support Specialist

De Pere, WI · On-site

$17.25 - $23.50/hr

How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...

ADP - RNOOID0029922599

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Customer Support Receptionist

Madison, WI · On-site

$21 - $23/hr

Use shipping software to prepare shipments, print labels, and track deliveries * Coordinate with ... or customer support role * Strong verbal and written communication skills * Excellent ...

ADP - RNOOID0029922599

Be Seen First

Customer Support Receptionist

Madison, WI · On-site

$21 - $23/hr

Use shipping software to prepare shipments, print labels, and track deliveries * Coordinate with ... or customer support role * Strong verbal and written communication skills * Excellent ...

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Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Wisconsin

Software Customer Support information

See Wisconsin salary details

$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Jun 30, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Wisconsin? For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Wisconsin look for? The top searched job categories for Software Customer Support jobs in Wisconsin are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of June 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.
Customer Support Specialist

Customer Support Specialist

Global Data Consultants, LLC

Beloit, WI • On-site

$45K - $50K/yr

Full-time

PTO

Posted 12 days ago

Job description

Overview
GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI.

Position Overview
We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.

Responsibilities:
  • Provide front-line technical support to end users via phone, email, and ticketing systems.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems.
  • Manage user accounts, permissions, and password resets using Active Directory.
  • Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments).
  • Install, configure, and maintain desktops, peripherals, and applications.
  • Assist with VoIP system setup and support.
  • Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed).
  • Document incidents, solutions, and procedures in help desk systems.
  • Travel to support multiple locations when necessary.
  • Maintain and track IT equipment and inventory.
  • Collaborate with vendors and internal teams to resolve complex issues.
  • Assist with IT security efforts including phishing testing and audit support.

Minimum Qualifications:
  • Associate's or Bachelor's Degree in related field.
  • Experience in help desk, desktop support, or customer support roles.
  • Strong knowledge of Windows operating systems (Windows 10 & Windows 11).
  • Hands-on experience with Active Directory.
  • Familiarity with networking fundamentals (LAN, VPN, security basics).
  • Experience supporting hardware in a Dell workstation environment.
  • Ability to troubleshoot issues independently and efficiently.
  • Strong customer service and communication skills.

Preferred Experience:
  • Experience with Meraki (Cisco-based) network environments.
  • Exposure to ERP, CAD, or manufacturing software systems.
  • Familiarity with VoIP systems and IT hardware installations.
  • Experience working in multi-site or field support environments.
  • Knowledge of IT compliance, audits, or security practices.

What We Do:
GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?
  • Cutting Edge Technology and Innovation.
  • Career Growth Opportunities.
  • Employee-Centric Environment.
  • Comprehensive Benefits Package.
  • Holiday and Vacation.

Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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