Madison, WI · On-site
Customer Service Representative Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the ...
Madison, WI · On-site
Customer Service Representative Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Customer Support Representative The following position description is established by the Company to ... Enters and tracks quotes, orders, samples, etc. using Flair approved software. Follow up on quotes ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Customer Support Representative The following position description is established by the Company to ... Enters and tracks quotes, orders, samples, etc. using Flair approved software. Follow up on quotes ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Job Summary The position of Customer Support Representative performs duties directly related to the ... Maintains record of claim in approved company software. 15. Communicates with other departments as ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Job Summary The position of Customer Support Representative performs duties directly related to the ... Maintains record of claim in approved company software. 15. Communicates with other departments as ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Job Summary The position of Customer Support Representative performs duties directly related to the ... Maintains record of claim in approved company software. 15. Communicates with other departments as ...
Appleton, WI · On-site
$15.25 - $20.75/hr
Job Summary The position of Customer Support Representative performs duties directly related to the ... Maintains record of claim in approved company software. 15. Communicates with other departments as ...
New Berlin, WI · On-site
Medical
Dental
Vision
Life
Retirement
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...
New Berlin, WI · On-site
Medical
Dental
Vision
Life
Retirement
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...
New Berlin, WI · Hybrid
Medical
Dental
Vision
Life
Retirement
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...
New Berlin, WI · Hybrid
Medical
Dental
Vision
Life
Retirement
Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...
Milwaukee, WI · On-site
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
Milwaukee, WI · On-site
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
De Pere, WI · On-site
$17.25 - $23.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...
De Pere, WI · On-site
$17.25 - $23.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...
De Pere, WI · On-site
$17.25 - $23.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...
De Pere, WI · On-site
$17.25 - $23.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
How can you be successful as a Customer Support Specialist? * Build loads for customer orders * 214 ... Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint. Work lifestyle you will ...
Milwaukee, WI · On-site
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
Milwaukee, WI · On-site
$17.75 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
... software and financial solutions that unlock your potential. Our founder-led products power the ... The Customer Support Representative requires telephone skills, attention to detail, and a great ...
$15.75 - $21.50/hr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
$15.75 - $21.50/hr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
Milwaukee, WI · On-site
$40K - $52K/yr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
Milwaukee, WI · On-site
$40K - $52K/yr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... suite or comparable software • Excellent written and verbal communication skills • Think ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... suite or comparable software • Excellent written and verbal communication skills • Think ...
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Description Position Overview Under the direction of the Technical Support Supervisor, the Customer ... Working knowledge and experience with Microsoft Office suite or comparable software Excellent ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... suite or comparable software • Excellent written and verbal communication skills • Think ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... suite or comparable software • Excellent written and verbal communication skills • Think ...
Milwaukee, WI · On-site
$40K - $52K/yr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
Milwaukee, WI · On-site
$40K - $52K/yr
Medical
Dental
Vision
Retirement
To serve as the primary gateway for our customers, providing unparalleled support and education. We ... Dispatch replacement parts, hardware, and software, along with instructions and guidance per ...
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... Working knowledge and experience with Microsoft Office suite or comparable software * Excellent ...
Quick apply
Cottage Grove, WI · On-site
$15.25 - $20.50/hr
Medical
Dental
Life
Retirement
PTO
Position Overview Under the direction of the Technical Support Supervisor, the Customer Support ... Working knowledge and experience with Microsoft Office suite or comparable software * Excellent ...
$30.8K - $33.6K
6% of jobs
$33.6K - $36.4K
3% of jobs
$36.4K - $39.2K
3% of jobs
$40.9K is the 25th percentile. Wages below this are outliers.
$39.2K - $42K
20% of jobs
$42K - $44.8K
16% of jobs
The median wage is $45K / yr.
$44.8K - $47.6K
23% of jobs
$48.3K is the 75th percentile. Wages above this are outliers.
$47.6K - $50.4K
17% of jobs
$50.4K - $53.2K
7% of jobs
$53.2K - $56K
2% of jobs
$56K - $58.8K
0% of jobs
$58.8K - $61.6K
3% of jobs
$30.8K
$45.7K
$61.6K
A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.
As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.
To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.
For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:
The top searched job categories for Software Customer Support jobs in Wisconsin are:
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Basic Qualifications:
