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Software Customer Support Jobs in Wisconsin (NOW HIRING)

Zoro

Customer Service Associate

Janesville, WI · On-site

$18.25/hr

Customer Support: Provide exceptional customer service via phone by addressing inquiries, resolving ... Proficient in using customer service hardware and software, CRM (customer relationship management ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Zoro

Customer Service Associate

Janesville, WI · On-site

$18.25/hr

Customer Support: Provide exceptional customer service via phone by addressing inquiries, resolving ... Proficient in using customer service hardware and software, CRM (customer relationship management ...

Zoro

Customer Service Associate

Janesville, WI · On-site

$18.25/hr

Customer Support: Provide exceptional customer service via phone by addressing inquiries, resolving ... Proficient in using customer service hardware and software, CRM (customer relationship management ...

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Software Customer Support information

See Wisconsin salary details

$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Wisconsin?

For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Wisconsin look for?

The top searched job categories for Software Customer Support jobs in Wisconsin are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.

Customer Support Specialist (Seasonal)

Waukesha, WI • On-site

Greenix Pest Control
Personal Services • 501 - 1,000 employees
Learn more about Greenix Pest Controlexternal

Full-time

Medical

Re-posted 11 days ago

Greenix rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

20th of 35 rated pest control companies

Job description

Job Description:
Job Summary:
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to the company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Required:
- Laptop or Desktop
- High-speed internet
- Headset
Key Responsibilities:
  • Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
  • Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
  • Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
  • Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
  • Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
  • Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
  • Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
  • A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
  • You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
  • To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
  • We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.

Qualifications:
  • High School Diploma/GED
  • Excellent Communication skills
  • Basic computer skills
  • Positive and friendly attitude
  • Preferred: Minimum of 1+ years of experience in customer service.

Benefits:
  • Great Environment
  • Paid Training
  • Paid Holidays
  • Greenix Swag
  • Weekly Pay
  • Health Benefits are available within 90 days for Full-Time employees

Schedule:
  • Day shift
  • Monday to Friday and 1 Saturday a month required

Application Question(s):
  • Do you have access to a laptop/desktop and reliable high-speed internet?

Work Location: Remote

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