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Software Customer Support Jobs in Wisconsin (NOW HIRING)

VBA Software

Client Support Specialist

Germantown, WI

$18.25 - $24.75/hr

VBA is looking for a highly organized Client Support Specialist team member responsible for ... Development and maintenance of documents * Assist in software best practice coaching * Assist ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

Boston

Customer Experience Professional

Madison, WI · On-site

$18/hr

Support Duties * Assist with gathering and reporting customer feedback. * Support service process ... Proficiency with customer service software, CRM systems, and scheduling tools. * Collaborative ...

Peraton

Customer Technical Specialist

Franklin, WI · On-site

$39K - $62K/yr

Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity ...

Peraton

Customer Technical Specialist

Franklin, WI · On-site

Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity ...

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Software Customer Support information

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$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Wisconsin?

For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Wisconsin look for?

The top searched job categories for Software Customer Support jobs in Wisconsin are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.

Customer Technical Support Specialist

Johnson Health Tech North America, Inc

Cottage Grove, WI • On-site

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

155th of 490 rated machine equipment manufacturers

Job description

Job Type
Full-time
Description
Help Customers Stay Connected, Confident, and Moving
At Johnson Health Tech North America, we create fitness experiences that help people move better, feel stronger, and stay connected to their wellness goals. Our Customer Technical Support team plays a key role in that mission by helping customers get the most out of our connected fitness products, software applications, and online store.
We're looking for a Customer Technical Support Specialist I who enjoys solving problems, supporting customers, and working in a fast-paced environment where no two questions are exactly the same. If you're someone who can stay calm under pressure, think through technical issues, and create a positive customer experience along the way, this could be a great fit.
Why This Role Matters
When a customer reaches out, they're often looking for more than a quick answer - they're looking for confidence that someone understands the issue and can help them move forward. In this role, you'll troubleshoot hardware, software, connectivity, account access, firmware, machine operation, order management, shipping, returns, warranties, and replacement requests.
You'll be part problem-solver, part customer advocate, and part connector between customers and the teams that help improve our products and processes.
How You'll Make an Impact
Solve Customer Questions with Confidence
  • Troubleshoot hardware, software, connectivity, account access, firmware updates, and machine operation concerns.
  • Support customers through phone and email interactions with professionalism, accuracy, and empathy.
  • Manage order-related inquiries, including order status, shipping issues, returns, service provider visits, cancellations, warranty requests, and replacement needs.
  • Follow established diagnostic protocols, policies, and workflows to provide consistent and efficient support.

Keep the Details Moving
  • Accurately document customer interactions, resolutions, and escalations in ticketing systems.
  • Use internal knowledgebase resources to support troubleshooting, promotions, known issues, and software updates.
  • Identify recurring issues and communicate trends or potential product concerns to leads, Tier 2 support, or leadership.
  • Meet or exceed departmental goals related to response time, resolution rate, quality, and customer satisfaction.

Collaborate Across the Business
  • Partner with product development, quality, logistics, and other internal teams to support successful issue resolution.
  • Participate in cross-training and skill-building opportunities to expand your knowledge and strengthen team coverage.
  • Contribute ideas that help improve workflows, processes, and the overall customer experience.
  • Support department initiatives focused on process refinement and quality improvement.

Requirements
What You'll Need to Succeed
Education
  • High school diploma or equivalent required.
  • Advanced degree or certificate preferred.

Experience
  • 1-2 years of experience in customer service, call center, or technical support preferred.
  • Experience troubleshooting hardware, software, or connected devices strongly preferred.
  • Experience with order management, logistics, or e-commerce processes preferred.
  • Experience in the fitness or consumer technology industry is a plus.

Skills That Will Help You Thrive
  • Strong written and verbal communication skills.
  • Comfort navigating multiple computer systems, databases, and communication platforms at the same time.
  • Strong critical thinking and problem-solving skills.
  • Ability to prioritize tasks and manage time in a fast-paced environment.
  • Professionalism, adaptability, and emotional intelligence in customer interactions.
  • A team-oriented mindset and willingness to cross-train across functions.
  • Strong attention to detail and commitment to accurate documentation.

Ready to Help Customers Move Forward?
If you enjoy solving problems, supporting customers, and being part of a team that takes pride in delivering strong customer experience, we'd like to hear from you. Join Johnson Health Tech North America and help customers stay connected, confident, and moving.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Time Off benefits
  • Product discounts
  • Wellness programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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