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Remote Microsoft Customer Support Jobs in Wisconsin

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... You own customer support end to end and keep the day to day of each account running smoothly so ...

New

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

The best Customer Support Agents are genuinely excited to help customers. They're patient ... remote work is not an option at this time. Applicants must be able to work legally within the ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...

Cayenta

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Cayenta

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

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Remote Microsoft Customer Support information

Does Microsoft offer remote positions?

Microsoft Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with Microsoft tools and support processes. Remote roles may be full-time or part-time and often include flexible schedules depending on the team and location policies.

Do remote Microsoft customer support employees work remotely?

Yes, remote Microsoft customer support employees typically work from home or a remote location. They often use tools like remote desktop software and require strong communication skills to assist customers effectively. The role usually involves a flexible schedule and may require specific technical certifications.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

Does Microsoft have remote support?

Microsoft offers remote support roles, including positions like Microsoft Customer Support, which involve assisting customers via phone, chat, or remote desktop tools. These roles typically require familiarity with Microsoft products and support tools, and may be performed from home depending on the company's policies and the specific job requirements.
What are the most commonly searched types of Microsoft Customer Support jobs in Wisconsin? The most popular types of Microsoft Customer Support jobs in Wisconsin are:
What are popular job titles related to Remote Microsoft Customer Support jobs in Wisconsin? For Remote Microsoft Customer Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Wisconsin look for? The top searched job categories for Remote Microsoft Customer Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Microsoft Customer Support jobs? Cities in Wisconsin with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Wisconsin as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 37% Physical, 4% Hybrid, and 59% Remote job distribution.

Customer Support Specialist

Sprocket Security

Madison, WI • On-site, Remote

$18.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Support Specialist, you are the operational backbone of the customer experience. You own customer support end to end and keep the day to day of each account running smoothly so customers get value quickly and easily. You are the reliable, responsive contact customers count on, and a systems-minded teammate who helps our support operation scale. This role also comes with a rare opportunity: to stand up our modern, AI-driven support and engagement workflows from the ground up. It is a great fit for someone who loves tools and process, stays calm under volume, and takes pride in a support experience that feels effortless.

Responsibilities:
  • Customer support: Own frontline customer support end to end, resolving issues quickly or routing them to the right team.
  • Support queue: Keep the support queue healthy with fast response, strong resolution, and clear escalation.
  • Onboarding: Coordinate a smooth onboarding so customers get up and running quickly.
  • Scope accuracy: Help keep each engagement's scope accurate, coordinating with the Service Delivery team as needed.
  • Support systems and automation: Stand up and continuously improve our support and engagement workflows, including AI-driven automation, as we grow.
  • Offboarding: Own a clean, reliable offboarding process from start to finish.
Requirements:

Required:

  • 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company.
  • Track record owning a support queue and hitting response and resolution targets while staying calm under volume.
  • Experience standing up support and engagement tooling and excited to build AI-driven support workflows here from the ground up.
  • Highly organized and systems-minded with a love of tools, automation, and process improvement.
  • Comfortable with core security and networking concepts or a fast learner eager to build that fluency in an offensive-security environment.
  • Excellent written communication and a customer-first, problem-solving mindset.
  • Strong collaborator who keeps customers and cross-team work moving forward.

Preferred:

  • Experience introducing automation or AI tools such as Claude to scale support and reduce manual work.
  • Familiarity with scoping, estimation, or order-management
  • Exposure to customer success or in-product engagement
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.

Benefits:

  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.

Location - Madison Office Preferable or Remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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