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Software Customer Support Jobs in Wisconsin (NOW HIRING)

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At RLWS, the Customer Support Representative provides a broad range of customer service and ... Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software ...

Gilson

Customer Support Coordinator I

Middleton, WI · On-site

$19.25 - $24.50/hr

Support customers and internal teams with software license registration. * Peer-to-peer training. * Perform reception duties as scheduled including covering for breaks/lunches, greeting guests ...

Versiti, Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides support for test menu additions and updates. Compensation The target salary is based on ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

Versiti, Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides support for test menu additions and updates. Total Rewards Package Compensation The target ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

Versiti Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides support for test menu additions and updates. Total Rewards Package Compensation The target ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

Versiti, Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides support for test menu additions and updates. Total Rewards Package Compensation The target ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Using AI and machine learning, our software analyzes billions of data points collected from sensors ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Using AI and machine learning, our software analyzes billions of data points collected from sensors ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Using AI and machine learning, our software analyzes billions of data points collected from sensors ...

Datavant

CPC Processor Customer Support

Madison, WI · On-site

CPC Processor I Customer Support to ensure the accurate and timely handling of release of ... Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Wisconsin

Software Customer Support information

See Wisconsin salary details

$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Wisconsin?

For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Wisconsin look for?

The top searched job categories for Software Customer Support jobs in Wisconsin are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.

Customer Support Representative

Evans Transportation Services

Delafield, WI • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Job Title

Role Is For 5 Days A Week In Office At Our Wi Office!

In The Wild World Of Logistics, Two Characteristics Are Necessary For Success: Perseverance And Spirit. That's Why Evans Has Built And Continues To Build An Unstoppable Team Of Dedicated, Passionate, And Innovative Individuals Who Keep Our Engine Powering Forward Amidst An Industry Defined By Constant Change. As A Small-To-Medium Enterprise, Every Member Of Our Team Has A Direct Impact Upon The Growth Of Our Customers, Carrier Partners And, Of Course, Upon Evans; That's Why Our Slogan Is Growing Together!

Evans' Customer Support Team Is Responsible For Assisting Operations In Day-To-Day Order Entry, Account Support, And Helping Set Up And Train Users Within Evans' Transportation Management System (Tms). To Complete Their Objective Successfully, Evans' Customer Support Team Audits Customer-Entered Orders For Completion And Accuracy, Procure And Corrects Missing And Incorrect Order Information, Obtains Delivery Status Updates From Carriers, And Cordially Communicates Order Information To Customers.

Essential Functions

  • Ltl And Tl Order Entry/ Validation
  • Invoice Entry
  • Communicate With Carriers To Obtain Pickup/ Delivery Updates Via Carrier Websites, Email, And Phone.
  • Communicate Delivery Updates To Customers Via Evans' Transportation Management System (Tms), Email, And Phone.
  • Communicate Information Needed To Mitigate Delivery Issues With Evans' Operations Team.
  • Maintain The Highest Level Of Customer Service Even When Under Pressure.
  • All Other Duties That May Be Reasonably Assigned, Including Special Projects And Cross-Training In Other Departments.

Qualifications/Requirements

  • Previous Experience With Shipping/Trucking Carriers Preferred.
  • Exceptional Customer Service Skills.
  • High Level Of Organizational And Multitasking Skills.
  • Ability To Problem-Solve On The Spot.
  • Attention To Detail And Accuracy.
  • Experience With Microsoft Office, Especially Outlook.
  • Ability And Willingness To Learn New Software.
  • Team-Oriented.
  • Self-Motivated, Dedicated, And Enthusiastic.
  • Ability To Read, Write, Type And Speak English Fluently Is A Requirement Of This Position.

Physical Demands And Work Environment:

The Typical Work Environment Is Fast-Paced And Moderately Quiet. Regular Use Of Office Equipment Is Expected, Including Computer, Fax Machines, And Telephone. Employees May Be Required To Lift On Occasion Up To 10 Pounds. This Position Is Required To Sit At A Workstation For Up To 8 Hours A Day.

Benefits:

Evans Offers Excellent Benefits Including Medical And Vision Insurance, Employer-Paid Dental Insurance, Prescription Drug Coverage, Fsa, Hra, 401k Matching, 6 Paid Holidays + 2 Floating Holidays, Pto, Birthday And Anniversary Days-Off, Two Paid Volunteer Days, Employee Assistance Program, Employer-Paid Short Term Disability Insurance, Employer-Paid Life Insurance, A Casual And Friendly Work Environment, Fun Employee Outings, And The Opportunity To Contribute To And Prosper At A Quickly Growing Company.

Evans Transportation Provides Equal Employment Opportunities (Eeo) To All Employees And Applicants For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Disability Or Genetics. In Addition To Federal Law Requirements, Evans Transportation Complies With Applicable State And Local Laws Governing Nondiscrimination In Employment In Every Location In Which The Company Has Facilities. This Policy Applies To All Terms And Conditions Of Employment, Including Recruiting, Hiring, Placement, Promotion, Termination, Layoff, Recall, Transfer, Leaves Of Absence, Compensation, And Training.

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