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Software Customer Support Jobs in Wisconsin (NOW HIRING)

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

At RLWS, the Customer Support Representative provides a broad range of customer service and ... Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software ...

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

At RLWS, the Customer Support Representative provides a broad range of customer service and ... Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Versiti Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

$17.75 - $24/hr

Provides support for test menu additions and updates. Total Rewards Package Benefits Versiti ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

Versiti, Inc.

Specialist DL Customer Support

Milwaukee, WI · On-site

$17.75 - $24/hr

Provides support for test menu additions and updates. Total Rewards Package Benefits Versiti ... Documents all customer contact in appropriate software. * Acquires and maintains a thorough ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Wisconsin

Software Customer Support information

See Wisconsin salary details

$30.8K

$45.7K

$61.6K

How much do software customer support jobs pay per year?

As of Jun 30, 2026, the average yearly pay for software customer support in Wisconsin is $45,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $49,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Wisconsin? For Software Customer Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Wisconsin look for? The top searched job categories for Software Customer Support jobs in Wisconsin are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Wisconsin as of June 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,735 per year, or $22 per hour.
Customer Support Representative

Customer Support Representative

Johnson Health Tech Companies

Cottage Grove, WI • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

  • Follow posted protocols and diagnostics to troubleshoot and resolve customer problems in a cost-effective way.

  • Create parts orders, dispatch service technicians, collect billing information, and document comprehensive customer case records.

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

124th of 421 rated machine equipment manufacturers

Job description

Position Overview
Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
• Maintain good attendance and adherence to schedule.
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
• Support multiple queues.
• Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
• Create parts orders; dispatch service technicians; collect billing information.
• Document and maintain comprehensive customer case records.
• Efficiently utilize tools and resources
• Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
• Promote a positive and collaborative team atmosphere with co-workers.
• Build and maintain working knowledge of products.
• Complete all required training and ongoing education.
• Other duties as assigned
Requirements
Education:
• Minimum high school diploma or equivalent required
Experience:
• Demonstrated customer service experience required
• Minimum of 1 year call center experience preferred
Other Requirements:
• Working knowledge and experience with Microsoft Office suite or comparable software
• Excellent written and verbal communication skills
• Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
Equal Opportunity Employer, including Veterans and Individuals with Disabilities

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