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Health Care Customer Service Representative Jobs

Teleperformance

Healthcare Customer Service Representative

$17 - $20.25/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

Credit Solutions LLC

Customer Service Representative

$16.50 - $22.25/hr

If you have experience in healthcare billing and finance and want a career where you can actually make a difference , apply today! Customer Service Representatives enjoy a competitive wage plus ...

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Health Care Customer Service Representative information

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How much do health care customer service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

What is the highest paid customer service job?

In customer service roles, healthcare customer service representatives tend to earn higher salaries compared to other sectors, especially those with specialized knowledge or certifications. However, the highest paid customer service jobs are often in executive or managerial positions, such as customer service directors or client relations managers, which can offer six-figure salaries depending on the industry and location.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use computer systems and communication skills to ensure smooth interactions and accurate information exchange in healthcare settings.

What are the key skills and qualifications needed to thrive as a Health Care Customer Service Representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

What jobs pay 4000 a week without a degree?

Health Care Customer Service Representatives typically do not earn $4,000 per week without specialized experience or advanced skills. High-paying roles that can reach this level often require certifications, extensive experience, or work in sales, real estate, or entrepreneurship. Most jobs paying this amount without a degree are rare and usually involve commission or performance-based pay structures.

What are Health Care Customer Service Representatives?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

How does a Health Care Customer Service Representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer experience with customer service or knowledge of healthcare software systems. Certification is not usually required but can enhance job prospects.
More about Health Care Customer Service Representative jobs
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What states have the most Health Care Customer Service Representative jobs? States with the most job openings for Health Care Customer Service Representative jobs include:
What job categories do people searching Health Care Customer Service Representative jobs look for? The top searched job categories for Health Care Customer Service Representative jobs are:
Health Care Customer Service Representative jobs near you
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Conduent, Inc.

Chesapeake, VA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers

Job description


Healthcare Call Center Representative
Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.
Work Schedule: Monday- Friday 9am-5:30pm EST
Job Type: Onsite Full-Timerole located in Chesapeake, VA. area
Training Provided: 5 weeks' paid training- Monday-Friday 9:30am-5:00pm EST
Job Overview
We are seeking dependable and customer-focused individuals to join our team as a Healthcare Call Center Representative. In this role, you will handle inbound calls from new and existing employee members regarding their benefits and plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.
Key Responsibilities:
  • Answer inbound calls in a professional and timely manner
  • Assist members with questions related to their benefits and plans
  • Update account information as needed
  • Assist with changes to health plans, FSA or HSA plans for new and existing employees
  • Navigate multiple systems while accurately documenting interactions
  • Provide excellent customer service and resolve issues efficiently
  • Follow company policies and procedures to ensure compliance

What's In it for You!
  • Benefits available starting Day 1
  • Full-time, stable schedule
  • No Weekends Required
  • Paid training provided
  • Career Growth Opportunities

Requirements:
  • Must have a high school diploma/GED
  • Must be 18 years of age
  • Must be able to work on an Onsite in office position as is required for this role
  • Customer service and/or call center experience in healthcare is a PLUS but not required.
  • Basic computer proficiency and ability to navigate multiple systems and dual screens
  • Ability to work in a fast-paced, inbound call center environment
  • Ability to work with people of diverse backgrounds
  • Ability to solve problems through analysis and provided feedback
  • Must be able to work an 8-hour shift between 9am-530pm EST, Monday- Friday
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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