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How much do health care customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

What is the highest paid customer service job?

In customer service roles, healthcare customer service representatives tend to earn higher salaries compared to other sectors, especially those with specialized knowledge or certifications. However, the highest paid customer service jobs are often in executive or managerial positions, such as customer service directors or client relations managers, which can offer six-figure salaries depending on the industry and location.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use computer systems and communication skills to ensure smooth interactions and accurate information exchange in healthcare settings.

What are the key skills and qualifications needed to thrive as a Health Care Customer Service Representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

What jobs pay 4000 a week without a degree?

Health Care Customer Service Representatives typically do not earn $4,000 per week without specialized experience or advanced skills. High-paying roles that can reach this level often require certifications, extensive experience, or work in sales, real estate, or entrepreneurship. Most jobs paying this amount without a degree are rare and usually involve commission or performance-based pay structures.

What are Health Care Customer Service Representatives?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

How does a Health Care Customer Service Representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer experience with customer service or knowledge of healthcare software systems. Certification is not usually required but can enhance job prospects.
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Health Care Customer Service Representative jobs near you
Healthcare Customer Service Rep

Healthcare Customer Service Rep

Healthcare Support Staffing

Dallas, TX

$14 - $15/hr

Full-time

Medical, Dental, Vision

Posted 17 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Daily Responsibilities:  

Will be doing outreach to members to inform them about programs available & scheduling them with the health coaches & mailing out info

Will do outbound and some inbound calls, about 80-120 calls a day

Will be using a system where they have a queue of people who are eligible for services

They start out using a script to determine which services the people might benefit from and refer them to health coaches


Hours for this Position:

Monday-Friday 8:30am-5:00pm


Advantages of this Opportunity: 

Competitive salary, negotiable based on relevant experience ($14-$15/hr.)

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

HS diploma

Call center experience

Healthcare experience highly preferred

Computer skills: general typing, data entry. Will be using proprietary software, so ability to learn computer program will be important.

Soft skills are SO IMPORTANT!

Nice phone etiquette

Reliability - in terms of ATTENDANCE

Ability to work well with others

Respectful & polite

Good work ethic/hard worker & Trainability

Must be professional in appearance - no facial piercings/visible tattoos

Good tenure at previous jobs

Additional Information

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

If you are interested in applying to this position, please contact (Sheena Lagaylay @ 407-965-2843) and click the Green I'm Interested Button to email your resume. 

The greatest compliment to our business is a referral.If you know of someone looking for a new opportunity, please pass along my contact information!


Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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