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Health Care Customer Service Representative Jobs

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

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Health Care Customer Service Representative information

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How much do health care customer service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

What are the key skills and qualifications needed to thrive as a health care customer service representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

What is a health care customer service representative?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

How does a health care customer service representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

How to become a health care customer service representative?

To become a health care customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer experience with medical terminology or customer service, and training is often provided on the job. Proficiency with computer systems and empathy are important for success in this role.
More about Health Care Customer Service Representative jobs
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Health Care Customer Service Representative jobs near you

Healthcare Customer Service Rep

Healthcare Support Staffing

San Antonio, TX

$15.25 - $18.25/hr

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Company Description

I am a professional senior healthcare recruiting consultant placing healthcare professionals permanently in 23 states. I am currently hiring for Healthcare Customer Service Reps in the San Antonio area. This is for a Fortune 125 company. We have 10 positions available. I'm looking to hold my final batch of phone screenings tomorrow so apply now and please send your update resume directly.

Position is Temp to Perm based on excellent performance and attendance. Will be working in office. Competitive pay and amazing benefits!


Thanks,

Ron Payos

321-332-6801


Job Description

Will be on the phone with Medicare members to answer questions about their health insurance and to assist with open enrollment.

Qualifications

High School Diploma
1+ years working with Medicare, Medicaid, Managed Care or Health Insurance
3+ years working in a call center environment
Computer skills

Additional Information

Advantages of this Opportunity:

  • Competitive salary
  • Benefits offered, Medical, Dental, and Vision
  • Fun and positive work environment

Schedule:

Possibility of working any day Mon-Sun but will only work 5 out of 7 days a week, any shift between 9am-10pm. Need to be flexible during the open enrollment days. Once open enrollment ends the shift will be change to M-F.


Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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