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How much do health care customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a health care customer service representative?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

What are the key skills and qualifications needed to thrive as a health care customer service representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

How does a health care customer service representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

How to become a health care customer service representative?

To become a health care customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer experience with medical terminology or customer service, and training is often provided on the job. Proficiency with computer systems and empathy are important for success in this role.
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Health Care Customer Service Representative jobs near you

Healthcare Customer Service Rep

Deerfield Beach, FL • On-site

Get Me Healthcare
Insurance Services • 51 - 200 employees
Learn more about Get Me Healthcareexternal

$18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

At Get Me Healthcare, we're not just answering calls-we're helping people navigate one of the most important decisions in their lives: their healthcare coverage. We are currently hiring a Healthcare Customer Service Rep in Deerfield Beach, FL. This is a full-time role with pay starting at $18 per hour, offering you the chance to grow your skills in a fast-paced, supportive environment where your work truly matters. This position also offers the opportunity to earn bonuses and performance-based pay.

This position follows a consistent weekday schedule:

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday through Thursday: 9:30 AM – 7:00 PM
  • Friday: 9:30 AM – 6:00 PM

Benefits:

  • Health, dental, and vision insurance
  • Generous PTO
  • Daily catered meals
  • Full on-site gym with a personal trainer
  • Licensing paid for by us (if needed!)
  • Real-time access to leadership and career coaching
  • Company-sponsored trips to destinations like Las Vegas, the Bahamas, and more!

ABOUT THIS ROLE

As a Healthcare Customer Service Rep, you will spend your day connecting with clients by phone, guiding them through their healthcare options, and ensuring their needs are met. You will answer incoming calls, renew existing insurance policies, help match health plans to the right people, and call existing clients to welcome them to the company & answer any questions that they may have or that they forgot to ask during the sale. Along the way, you will also identify opportunities to upsell products that can add value to each client's coverage.


OUR COMPANY

The future of the health insurance industry is blossoming in the Arizona desert! The Scottsdale branch is our fastest-growing location, fueled by an ambitious team with big dreams and the drive to make them happen. Our high-energy, high-output office is creating the next wave of elite performers, and we're hiring passionate, growth-driven people ready to reach that next level. With state-of-the-art workspaces, a supportive management team that welcomes new ideas, and paths for growth and advancement, this is your opportunity to build a rewarding career and have fun while doing it! Come join the best-dressed, hardest-working team around!


WHAT WE'RE LOOKING FOR IN A HEALTHCARE CUSTOMER SERVICE REP

  • Ability to work with modern technology, tools, and systems
  • Ambitious self-starter who takes initiative
  • Team player who thrives in a fast-paced, collaborative environment
  • Coachable and eager to learn and grow with constructive feedback

Apply today with our initial 3-minute, mobile-friendly application and take the first step toward joining the team at Get Me Healthcare.

Apply