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Health Care Customer Service Representative Jobs

PeopleShare

Healthcare CSR

Hampton, VA

$22/hr

We are seeking compassionate and detail-oriented Healthcare Customer Service Representatives to support individuals seeking access to healthcare-related programs. In this role, you will serve as a ...

Tp

Healthcare Customer Service Representative - Remote

$16.50 - $22.25/hr

Proof of internet speed required Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions ...

Tp

Healthcare Customer Service Representative - Remote

$16.50 - $22.25/hr

EOE/Disability/Vets Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and ...

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Health Care Customer Service Representative information

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How much do health care customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a health care customer service representative?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

What are the key skills and qualifications needed to thrive as a health care customer service representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

How does a health care customer service representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

How to become a health care customer service representative?

To become a health care customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer experience with medical terminology or customer service, and training is often provided on the job. Proficiency with computer systems and empathy are important for success in this role.
More about Health Care Customer Service Representative jobs

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Cities with the most Health Care Customer Service Representative job openings:

What states have the most Health Care Customer Service Representative jobs?

States with the most job openings for Health Care Customer Service Representative jobs include:

What job categories do people searching Health Care Customer Service Representative jobs look for?

The top searched job categories for Health Care Customer Service Representative jobs are:

Health Care Customer Service Representative jobs near you

Healthcare CSR

PeopleShare

Hampton, VA

$22/hr

Full-time

Posted 9 days ago

Job description

This is an on-site role located in Hampton, VA. We are seeking compassionate and detail-oriented Healthcare Customer Service Representatives to support individuals seeking access to healthcare-related programs. In this role, you will serve as a primary point of contact for patients and healthcare providers, guiding applicants through the enrollment process, determining eligibility based on program guidelines, and providing exceptional customer service throughout the experience. Starting pay at $22/hr.
The ideal candidate is an excellent communicator who can balance empathy with accuracy while managing a high-volume caseload in a fast-paced environment.

Key Responsibilities
  • Respond to inquiries from patients, caregivers, and healthcare providers.
  • Guide applicants through the enrollment and application process.
  • Collect, review, and accurately document required information.
  • Determine eligibility based on program guidelines.
  • Communicate application decisions and next steps to participants.
  • Educate participants on program requirements and available resources.
  • Maintain accurate records and ensure data quality.
  • Meet established productivity, quality, and customer service standards
Required Qualifications
  • High school diploma or equivalent.
  • Minimum 3 years of experience in one or more of the following:
    • Customer service
    • Healthcare administration
    • Health insurance support
    • Human services or social services
    • Patient access or patient support programs
  • Strong verbal and written communication skills.
  • Excellent organizational and data-entry skills.
  • Proficiency with Microsoft Office and web-based systems.
Preferred
  • Associate's or bachelor's degree in Healthcare Administration, Social Work, Public Health, or a related field.
  • Knowledge of medical terminology.
  • Experience supporting patients in healthcare, insurance, or assistance programs.
Skills & Competencies
  • Exceptional customer service and empathy.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple priorities simultaneously.
Effective problem-solving and critical-thinking skills.
  • Professionalism and discretion when handling sensitive information.
  • Ability to work independently while contributing to a team environment.
  • Adaptability in a changing operational environment.
What Success Looks Like
  • Consistently delivers a positive experience for patients and providers.
  • Maintains high standards for data quality and compliance.
  • Meets productivity and performance expectations.
  • Demonstrates compassion, professionalism, and accountability in every interaction.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND26
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About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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