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Health Care Customer Service Representative Jobs

RemX

Remote, Customer Service Representative

Phoenix, AZ · On-site +1

$16/hr

Position Details Job Title: Healthcare Customer Service Representative Pay Rate: $16.00 per hour Benefits: Weekly Pay + Benefits Schedule: Monday through Friday, 8:00 AM to 8:00 PM EST Must be ...

Credit Solutions LLC

Customer Service Representative

$16.50 - $22.25/hr

If you have experience in healthcare billing and finance and want a career where you can actually make a difference , apply today! Customer Service Representatives enjoy a competitive wage plus ...

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Health Care Customer Service Representative information

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How much do health care customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a health care customer service representative?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

What are the key skills and qualifications needed to thrive as a health care customer service representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

How does a health care customer service representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

How to become a health care customer service representative?

To become a health care customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer experience with medical terminology or customer service, and training is often provided on the job. Proficiency with computer systems and empathy are important for success in this role.
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The top searched job categories for Health Care Customer Service Representative jobs are:

Health Care Customer Service Representative jobs near you

Healthcare Customer Service Representative

APS Medical

Remote

$16 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Pay: $16 - 17 an hour
Fully Remote • Weekends Off • Opportunities for Growth • First and Second Shift Available
APS Medical Billing, located in Toledo Ohio, is seeking experienced Call Center Representatives to join our billing team. Beginning service in 1960, APS has grown into one of the premier billing companies, currently billing for over 250 total client locations throughout the United States.
Responsibilities
  • Handle high-volume inbound calls from patients regarding bills, EOBs, set up payment plans, etc.
  • Resolve patient inquiries regarding billing in a fast-paced environment
Qualifications
  • Customer service experience
  • Call center experience
  • Medical insurance/billing knowledge (preferred)
  • Data entry Must be able to input data quickly and accurately
  • Knowledge of Microsoft Excel and Word
  • Ability to multitask on tasks between calls
Benefits Package includes
  • Paid Time Off
  • Medical plan
  • Health Savings Account
  • Alight Personal Health Care Advisor
  • Dental, Vision, Life Insurance, 401K
  • Paid holidays
  • EAP - Employee Assistance Program

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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