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How much do health care customer service representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for health care customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Health Care Customer Service Representative vs Medical Billing Specialist?

AspectHealth Care Customer Service RepresentativeMedical Billing Specialist
Required CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare offices, hospitals, call centersMedical offices, billing companies, healthcare facilities
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentYesYes

While both roles operate within the healthcare industry, a Health Care Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions. In contrast, a Medical Billing Specialist focuses on processing billing, coding, and insurance claims. Both roles require healthcare knowledge and customer interaction skills but serve different functions within healthcare operations.

What is the highest paid customer service job?

In customer service roles, healthcare customer service representatives tend to earn higher salaries compared to other sectors, especially those with specialized knowledge or certifications. However, the highest paid customer service jobs are often in executive or managerial positions, such as customer service directors or client relations managers, which can offer six-figure salaries depending on the industry and location.

What is a healthcare customer service representative?

A healthcare customer service representative is a professional who assists patients, providers, and insurance companies by answering questions, resolving issues, and managing appointments related to healthcare services. They often use computer systems and communication skills to ensure smooth interactions and accurate information exchange in healthcare settings.

What are the key skills and qualifications needed to thrive as a Health Care Customer Service Representative, and why are they important?

To thrive as a Health Care Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) systems, call center software, and medical billing platforms is typically required. Outstanding communication, patience, problem-solving abilities, and empathy help you effectively address patient and provider concerns. These skills are crucial for resolving inquiries accurately, ensuring patient satisfaction, and supporting the efficient operation of healthcare services.

What jobs pay 4000 a week without a degree?

Health Care Customer Service Representatives typically do not earn $4,000 per week without specialized experience or advanced skills. High-paying roles that can reach this level often require certifications, extensive experience, or work in sales, real estate, or entrepreneurship. Most jobs paying this amount without a degree are rare and usually involve commission or performance-based pay structures.

What are Health Care Customer Service Representatives?

Health Care Customer Service Representatives are professionals who assist patients, providers, and insurance members with questions or issues related to healthcare services and benefits. They handle inquiries about insurance coverage, medical billing, claims, appointments, and other healthcare processes. These representatives act as a bridge between patients and healthcare providers or insurers, ensuring clear communication and helping resolve any concerns quickly. Excellent communication, empathy, and problem-solving skills are essential in this role. Their work helps improve the overall patient experience and supports efficient healthcare operations.

How does a Health Care Customer Service Representative typically collaborate with clinical staff and insurance providers to resolve patient issues?

Health Care Customer Service Representatives often act as a bridge between patients, clinical staff, and insurance providers. They regularly communicate with nurses, doctors, and administrative teams to clarify billing questions, schedule appointments, and ensure accurate information is relayed. Additionally, they coordinate with insurance companies to verify coverage, explain benefits, and help resolve claim issues. This collaboration requires strong communication skills, attention to detail, and a patient-centric approach to ensure smooth resolution of concerns.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology; some employers may prefer experience with customer service or knowledge of healthcare software systems. Certification is not usually required but can enhance job prospects.
More about Health Care Customer Service Representative jobs
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What states have the most Health Care Customer Service Representative jobs? States with the most job openings for Health Care Customer Service Representative jobs include:
What job categories do people searching Health Care Customer Service Representative jobs look for? The top searched job categories for Health Care Customer Service Representative jobs are:
Health Care Customer Service Representative jobs near you
Healthcare Customer Service Representative

Healthcare Customer Service Representative

The LaSalle Group

Chicago, IL • On-site

$17 - $20/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

LaSalle Network is hiring for a Customer Service Representative with a well-established nonprofit organization that administers healthcare and retirement benefits for union carpenters and their families throughout the Chicago area.
Supporting more than 70 employees across six service divisions, this organization is dedicated to providing exceptional service while helping members navigate health, dental, vision, disability and retirement benefits. If you have a healthcare insurance background and enjoy helping others, this contract-to-hire opportunity offers long-term career potential with a stable organization.
Responsibilities:
  • Answer inbound calls from members regarding health insurance and benefit plans
  • Assist with benefit eligibility, coverage questions and insurance-related inquiries
  • Explain healthcare terminology including deductibles, coinsurance, copays and Explanation of Benefits (EOBs)
  • Verify member information and update records accurately across multiple systems
  • Research and resolve benefit issues while providing outstanding customer service
  • Communicate with members, providers and internal teams to ensure timely resolution
  • Maintain detailed documentation while handling confidential information
  • Support additional administrative and departmental projects as needed

Qualifications:
  • Previous experience in healthcare customer service, insurance or benefits administration
  • Experience working in a call center or high-volume customer service environment
  • Familiarity with Blue Cross Blue Shield or another commercial health insurance carrier
  • Understanding of employer-sponsored health insurance and benefits eligibility
  • Knowledge of medical terminology and basic insurance concepts
  • Proficiency with Microsoft Office, including Outlook, Word, Excel and Teams
  • Strong communication, organization and problem-solving skills
  • Ability to accept feedback and work collaboratively in a team environment
  • Bilingual Spanish and workers' compensation experience are a plus

Key Details
  • Employment Type: Contract-to-Hire
  • Compensation: $20-$21 per hour based on experience
  • Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
  • Location: Downtown Chicago, IL
  • Work Model: Fully Onsite (Monday-Friday, 8:00 a.m.-4:30 p.m.)

Ready to put your healthcare customer service experience to work with an organization that makes a meaningful impact? Apply today!
Phoebe Gilbert
Sr. Recruiter
LNOSHR
#LI-PG1
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.

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