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Customer Service Manager Jobs in Racine, WI (NOW HIRING)

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

Rehrig Pacific

Customer Service Manager

De Soto, KS · Remote

The Customer Service Manager serves as the strategic bridge between Sales and Operations, ensuring the voice of the customer drives decision-making while balancing operational capabilities. This ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Meijer

Customer Service Manager

Oak Creek, WI

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Meijer, Inc.

Customer Service Manager

Oak Creek, WI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

ULINE

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Waukegan, IL · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Gurnee, IL

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Racine, WI

Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What are popular job titles related to Customer Service Manager jobs in Racine, WI? For Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Service Manager jobs? Cities near Racine, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Racine, WI as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Customer Service Manager

Amorim Cork Composites Inc

Trevor, WI • On-site

Full-time

Posted 9 hours ago

Job description

Description:

The Customer Service Manager is responsible for leading and developing a high-performing customer service team within a manufacturing environment. This role will drive a culture centered on proactive problem-solving, solution-based interactions, and a deep understanding of customer production needs, order fulfillment, and supply chain dynamics. The ideal candidate brings strong CRM expertise, with SAP experience preferred, and the ability to align customer service operations with manufacturing processes and executive leadership priorities.

Key Responsibilities:

  • Lead, coach, and develop the customer service team to deliver responsive, accurate, and client-focused service in a manufacturing setting
  • Foster a culture that prioritizes ownership, urgency, and solution-oriented outcomes for customers with production-critical needs
  • Partner directly with the President to align customer service strategies with overall business and operational objectives
  • Serve as the key liaison between customer service, production, planning, and logistics to ensure accurate order processing and on-time delivery
  • Manage order lifecycle processes including order entry, scheduling coordination, status updates, and issue resolution
  • Analyze customer interactions, order trends, and service metrics to identify process improvement opportunities
  • Implement and optimize CRM systems to enhance customer visibility, communication, and service efficiency
  • Utilize SAP (preferred) to support order management, inventory visibility, and cross-functional coordination
  • Establish and monitor KPIs such as on-time delivery, order accuracy, response time, and customer satisfaction
  • Develop and maintain standard operating procedures (SOPs) aligned with manufacturing workflows
  • Act as escalation point for complex customer issues related to production delays, quality concerns, or supply disruptions
  • Collaborate with sales, operations, quality, and supply chain teams to deliver a seamless customer experience
  • Lead initiatives to improve customer retention, strengthen relationships, and support long-term business growth

Core Competencies:

  • Customer-Centric Mindset in a Production Environment
  • Cross-Functional Collaboration (Production, Planning, Logistics)
  • Strategic Thinking & Execution
  • Team Leadership & Development
  • Process Improvement & Systems Optimization
  • Solution-Oriented Problem Solving
  • Communication & Relationship Management

Work Environment & Expectations:

  • Fast-paced manufacturing environment requiring coordination across multiple departments
  • Regular interaction with executive leadership
  • High level of accountability for order accuracy, delivery performance, and customer satisfaction
  • Ability to manage competing priorities and respond quickly to production or supply chain changes


Success in This Role Looks Like:

  • A highly engaged, proactive, and solution-driven customer service team
  • Improved on-time delivery, order accuracy, and customer satisfaction metrics
  • Strong alignment between customer service, production, and business strategy
  • Increased customer trust through clear communication and reliable execution
Requirements:
  • Bachelor’s degree in Business Administration, Supply Chain, Operations, or related field preferred but not required (or equivalent experience)
  • 5+ years of experience in customer service leadership, preferably within manufacturing or industrial environments
  • Proven experience with CRM systems (required)
  • Experience with SAP or similar ERP systems in a manufacturing setting (preferred)
  • Strong understanding of order management, production scheduling, and supply chain processes
  • Demonstrated leadership, coaching, and team development skills
  • Excellent communication, problem-solving, and conflict resolution abilities
  • Data-driven mindset with the ability to analyze metrics and implement process improvements
  • Ability to work closely with executive leadership and influence strategic decisions
  • Experience managing customer expectations in environments with variable lead times or custom production