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Customer Service Manager Jobs in Appleton, WI (NOW HIRING)

Schneider

Customer Service Manager

Green Bay, WI · On-site

Customer Service Manager Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Manager with Direct Reports Schedule:Full time; Monday-Friday, 7 a.m.-4 p.m. Apply now Get job ...

New

CSM COMPANIES INC GROUP

Service Manager

Green Bay, WI · On-site

Maintains good customer relations by addressing all customer concerns and mediating a solution ... The Service Manager for the diesel service department must have the ability to obtain a valid ...

WISCONSIN KENWORTH LLC

Service Manager

Green Bay, WI · On-site

Maintains good customer relations by addressing all customer concerns and mediating a solution ... The Service Manager for the diesel service department must have the ability to obtain a valid ...

EquipmentShare

Service Manager

Oshkosh, WI · On-site

We're hiring a Service Manager at our rental facility in Oshkosh, WI , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Oshkosh, WI · On-site

We're hiring a Service Manager at our rental facility in Oshkosh, WI , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Socket.dev

Service Manager

Oshkosh, WI · On-site

We're hiring a Service Manager at our rental facility in Oshkosh, WI , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Kenco

Service Manager

Green Bay, WI · On-site

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

Kencogroup

Service Manager

Green Bay, WI · On-site

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

BelAir Cantina

Service Manager

Green Bay, WI

$45K - $50K/yr

Service Manager - BelAir Cantina Are you passionate about hospitality, team development, and creating the kind of guest experience people remember? We're looking for a Service Manager who can lead ...

BelAir Cantina

SERVICE MANAGER

Green Bay, WI · On-site

$45K - $50K/yr

Service Manager - BelAir Cantina Are you passionate about hospitality, team development, and creating the kind of guest experience people remember? We're looking for a Service Manager who can lead ...

Amcor plc

Customer Service Supervisor

Oshkosh, WI · On-site

Oversee order management and customer communications, partnering with sales on customer facing presentations and face to face customer discussions * Support complex service models and provide ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Appleton, WI

Customer Service Manager information

See Appleton, WI salary details

$23.5K

$55.6K

$96.9K

How much do customer service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service manager in Appleton, WI is $55,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Appleton, WI?

The most popular types of Customer Service jobs in Appleton, WI are:

What job categories do people searching Customer Service Manager jobs in Appleton, WI look for?

The top searched job categories for Customer Service Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Service Manager jobs?

Cities near Appleton, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,564 per year, or $27.2 per hour.

Customer Service Manager

Green Bay, WI • On-site

Schneider
See more jobs at Schneiderexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Schneider National rating

7.8

Company rating: 7.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

Job description

Customer Service Manager
Work model:On-Site
Location:Green Bay, WI, USA
Shift:First shift
Job level:Manager with Direct Reports
Schedule:Full time; Monday-Friday, 7 a.m.-4 p.m.
Apply now
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Job overview

Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups.

Responsibilities

  • Establish and maintain positive relationships with customers.
  • Interact with and support other departments.
  • Work with leadership team to monitor and manage equipment utilization.
  • Identify growth opportunities.
  • Provide input into the development and management of customers accounts.

Skills and qualifications

  • Bachelor's degree preferred or equivalent work experience.
  • Two plus years of customer service experience preferred.
  • Leadership experience preferred.
  • Have strong written and oral communication skills.
  • Able to manage multiple priorities.

Pay and benefits

  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job ID: 262896

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