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Customer Service Manager Jobs in Appleton, WI (NOW HIRING)

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

BERGSTROM AUTO

Service Manager

Neenah, WI · On-site

$95K/yr

Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.

Bergstrom Automotive

Service Manager

Neenah, WI · On-site

$95K/yr

Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.

SkipperBud's

Service Manager

Oshkosh, WI · On-site

The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...

SkipperBud's

Service Manager

Oshkosh, WI · On-site

The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...

HyVee

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Appleton, WI

Customer Service Manager information

See Appleton, WI salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service manager in Appleton, WI is $55,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Appleton, WI?

The most popular types of Customer Service jobs in Appleton, WI are:

What job categories do people searching Customer Service Manager jobs in Appleton, WI look for?

The top searched job categories for Customer Service Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Service Manager jobs?

Cities near Appleton, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,564 per year, or $27.2 per hour.

CUSTOMER SERVICE MANAGER

De Pere, WI • On-site

Countryside Cabinets
1 - 10 employees
Learn more about Countryside Cabinetsexternal

Full-time

Posted 4 days ago

Job description

Customer Service Manager

Job Description

Department: Customer Service

Location: On-site / In-office

Position Summary

The Customer Service Manager leads and develops the Customer Service team, providing strategic direction, performance oversight, and high-level support to ensure exceptional service for our dealer network and sales partners. This role focuses on team leadership, talent development, and resolving elevated issues, while empowering the Customer Service Coordinator and team to handle day-to-day operations. The Manager partners closely with Sales, Production, and other internal stakeholders to drive continuous improvement and uphold the quality standards expected of our semi-custom cabinetry.

Key Responsibilities

Team Leadership & Development

• Conduct performance reviews, set individual and team goals, and provide ongoing coaching and feedback

• Lead hiring efforts for the Customer Service team, including interviewing, selection, and onboarding

• Plan and deliver ongoing training for the team on new products, procedures, and systems

• Identify skill gaps and create development plans for individual team members

• Foster a collaborative, accountable, and customer-focused team culture

Strategic & Operational Oversight

• Develop and refine departmental procedures, workflows, and service standards

• Monitor team performance metrics and implement improvements as needed

• Partner with Sales, Production, Engineering, and Operations leadership on cross-functional initiatives

• Represent Customer Service in planning discussions related to new product launches, system rollouts, and process changes

Escalation & Sales Support

• Serve as the senior point of contact for elevated issues from the Sales team and key accounts

• Review complex quotes and orders for pricing and construction accuracy as needed

• Make judgment calls on exceptions, concessions, and resolution paths for difficult situations

Other

• Performs other duties as assigned

Qualifications

• 5+ years of customer service experience, with at least 2 years in a leadership or supervisory role

• Experience in cabinetry, millwork, building products, or a related manufacturing industry strongly preferred

• Working knowledge of semi-custom cabinet construction, pricing structures, and customization options

• Proven ability to lead, develop, and retain a team

• Strong written and verbal communication skills

• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with Cabinet Vision or similar industry software preferred

• Ability to balance strategic thinking with practical problem-solving

Apply