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Customer Service Manager Jobs in Appleton, WI (NOW HIRING)

Barry Wehmiller Group

Service Manager

Green Bay, WI

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Green Bay, WI

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

ANDRITZ

Customer Service Representative

Neenah, WI

$16.50 - $22.50/hr

Appleton, WI, USA (Neenah address) General Description Reporting to the Customer Service Manager this position requires a technical background to effectively understand and address the technical ...

Burlington

Operations/Service Manager

Green Bay, WI

$20 - $26.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Kwik Trip

Customer - Food Service

Combined Locks, WI

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Freedom, WI · On-site

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Kiel, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Oshkosh, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Kaukauna, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Menasha, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Chilton, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Ashwaubenon, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Customer Service Manager information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service manager in Appleton, WI is $56,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Appleton, WI? The most popular types of Customer Service jobs in Appleton, WI are:
What are popular job titles related to Customer Service Manager jobs in Appleton, WI? For Customer Service Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Appleton, WI look for? The top searched job categories for Customer Service Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Service Manager jobs? Cities near Appleton, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Appleton, WI as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,591 per year, or $27.2 per hour.
Customer Service Manager

Customer Service Manager

C&S Wholesale Grocers

Menasha, WI • On-site

Full-time

Posted 29 days ago

C&S Wholesale Grocers rating

7.9

Company rating: 7.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

10th of 48 rated food wholesalers

Job description

Position OverviewThe Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.Job Description

Availability: Open
Shift: Morning, Day, Evening (Varies Per Store Needs)
Schedule: Available Upon Interview
Job Type: Full-Time
Location: Piggly Wiggly - 1151 Midway Rd, Menasha, WI, 54952

Description

  • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
  • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
  • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures
  • Selection, training, development, and scheduling of front-end associates
  • Complete all necessary paperwork relating to the Department
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Responsible for all training, monitoring, and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps, and WIC
  • Maintains supplies for front-end, places orders when needed, and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
  • Performs self-internal audits to ensure adherence to all policies and procedures
  • Finish and retain reports/ logs needed for store audit and state inspection purposes
  • Perform tasks as assigned by the Store Manager or Assistant Store Manager
  • Travel Required: No

Environment

  • Store: Grocery Warehouse (50F to 90F)

Skills

  • Specialized Knowledge: Working knowledge of all aspects of front-end operations, as well as the ability to make decisions and provide effective leadership.
  • Special Skills: Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision-making skills, conflict management, and the ability to manage multiple tasks
  • Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
  • Other: Working knowledge of all store systems, including POS, receiving, payroll, and scheduling, pallet jack certification, etc.
  • Other: Ability to read, write, and perform basic math functions
  • Other: Handle money, checks, and other media, and distinguish between various forms of currency

Years Of Experience

  • 1-3 years of previous retail experience in the area of the front end preferred
QualificationsHigh School Diploma - General StudiesShift1st Shift (United States of America)CompanyPW Retail Foods LLCAbout Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.

Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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