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Customer Service Manager Jobs in Appleton, WI (NOW HIRING)

Barry Wehmiller Group

Service Manager

Green Bay, WI · On-site

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

HyVee

Service Manager

Ashwaubenon, WI

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Kwik Trip, Inc.

Customer - Food Service

Neenah, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Chilton, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Menasha, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Kiel, WI

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Oshkosh, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Ashwaubenon, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Brillion, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Appleton, WI

Customer Service Manager information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do customer service manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer service manager in Appleton, WI is $56,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Appleton, WI? The most popular types of Customer Service jobs in Appleton, WI are:
What are popular job titles related to Customer Service Manager jobs in Appleton, WI? For Customer Service Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Appleton, WI look for? The top searched job categories for Customer Service Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Service Manager jobs? Cities near Appleton, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Appleton, WI as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,591 per year, or $27.2 per hour.

Customer Service Manager - State Farm Agent Team Member

Erik Hosking - State Farm Agent

Little Chute, WI • On-site

$70K - $120K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Be an early applicant

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is experienced, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture.
Youll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, youll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.
RESPONSIBILITIES:
  • Deliver excellent customer service through phone, email, and in-person interactions.
  • Assist with sales conversations, policy changes, and cross-selling when appropriate.
  • Hold team members accountable to goals and expectations; follow up on performance.
  • Conduct employee check-ins and performance reviews.
  • Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
  • Monitor agency workflows and help maintain operational efficiency.
  • Support the agent in reviewing files, catching details, and ensuring compliance.
  • Help manage daily office needs and serve as a go-to resource for both team members and clients.
QUALIFICATIONS:
  • Active insurance licenses will be required (Property/Casualty and Life/Health).
  • Prior management and sales experience required.
  • Prior leadership experience and a natural ability to motivate and guide others.
  • Strong organizational skills with attention to detail.
  • Professional, approachable, and confident communication style.
  • Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.