Customer Service Manager
De Pere, WI · On-site
... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...
Customer Service Manager
De Pere, WI · On-site
... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...
... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...
... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...
Customer Service Manager - State Farm Agent Team Member
Little Chute, WI · On-site
$70K - $120K/yr
As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Little Chute, WI · On-site
$70K - $120K/yr
As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and ...
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
Service Manager
Green Bay, WI · On-site
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
Service Manager
Green Bay, WI · On-site
This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...
Service Manager
Neenah, WI · On-site
$95K/yr
Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
Service Manager
Neenah, WI · On-site
$95K/yr
Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
Service Manager
Neenah, WI · On-site
$95K/yr
Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
Service Manager
Neenah, WI · On-site
$95K/yr
Service Manager Bergstrom Neenah Refurbishment Center At Bergstrom Automotive, we're proud to be ... Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Oshkosh, WI · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Oshkosh, WI · On-site
The Service Manager is responsible for managing the service department and service team ... Responsibilities include working with the customer (either internal or external) to obtain the ...
Service Manager
Ashwaubenon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Ashwaubenon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...
Service Manager
Ashwaubenon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Quick apply
Service Manager
Ashwaubenon, WI · On-site
Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused. * Professionalism. Reporting Relations: * Accountable and Reports to: District ...
Service Manager
Ashwaubenon, WI · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Quick apply
Service Manager
Ashwaubenon, WI · On-site
Service Manager. Department: Grocery. FLSA : Non-Exempt. General Function : Provides prompt ... Customer focused. * Professionalism. Reporting Relations: Accountable and Reports to: District ...
Service Manager
Green Bay, WI · On-site
About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...
Service Manager
Green Bay, WI · On-site
About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...
About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...
About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...
Service Manager
Green Bay, WI · On-site
$45K - $50K/yr
The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...
Service Manager
Green Bay, WI · On-site
$45K - $50K/yr
The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...
Service Manager
$45K - $50K/yr
The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...
Quick apply
Service Manager
$45K - $50K/yr
The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...
Customer Service Supervisor
Appleton, WI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Appleton, WI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Appleton, WI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Supervisor
Appleton, WI · On-site
$15 - $15.50/hr
Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Service Manager information
See Appleton, WI salary details
$23.9K - $30.7K
5% of jobs
$30.7K - $37.5K
14% of jobs
$40.1K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.2K
16% of jobs
The median wage is $50.4K / yr.
$44.2K - $51K
17% of jobs
$51K - $57.8K
12% of jobs
$57.8K - $64.6K
9% of jobs
$66.1K is the 75th percentile. Wages above this are outliers.
$64.6K - $71.4K
11% of jobs
$71.4K - $78.2K
6% of jobs
$78.2K - $84.9K
5% of jobs
$84.9K - $91.7K
2% of jobs
$91.7K - $98.5K
3% of jobs
$23.9K
$56.6K
$98.5K
How much do customer service manager jobs pay per year?
As of Aug 4, 2026, the average yearly pay for customer service manager in Appleton, WI is $56,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Appleton, WI? The most popular types of Customer Service jobs in Appleton, WI are:
What are popular job titles related to Customer Service Manager jobs in Appleton, WI? For Customer Service Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Appleton, WI look for? The top searched job categories for Customer Service Manager jobs in Appleton, WI are:
- Email Customer Service
- Overnight Customer Service
- Temporary Nike Customer Service
- Telecommute To 20 Hr Customer Service
- Temporary Customer Service
- Voice Of Customer
- Full Time Chanel Customer Service
- Weekend Toyota Customer Service Representative
- From Home Hbo Max Customer Service
- Full Time Customer Service Representative Teleperformance
What cities near Appleton, WI are hiring for Customer Service Manager jobs? Cities near Appleton, WI with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Job description
Responsible for leading the Customer Service team and leading the daily operations of executing customer freight. Responsible for exceeding customer expectations and growing revenue of existing accounts. Work closely with external customers and internal operations group to support an efficient operation and provide additional value to our customers. In addition to the customer operations, will be responsible for business development and revenue growth with strategic customers for PTI.
Essential Functions/Specific Responsibilities:
Skills Required for Success:
Education and Experience Requirements:
Why PTI? Take a look at PTI's advantages and apply today:
A Dedicated Transportation Partner of the Green Bay Packers
At Paper Transport, we're not just building careers, we're building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that's driving forward with purpose, pri
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Essential Functions/Specific Responsibilities:
- Lead and develop process that allows PTI to manage and solicit business from key customer base by using daily available capacity.
- Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight acceptance/decline, etc. for customers.
- Understand how the individual customers measure PTI and develop processes to meet/exceed the customers' expectations in those areas.
- Responsible to manage and distribute various customer driven scorecards to Operations and PTI leadership, highlighting opportunities and improvement areas.
- Work closely with sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with our key customers.
- Lead the team toward meeting target load volumes with current customers.
- Monitor and track loads to follow up with customers on any service issues.
- Maintain knowledge of customer contractual agreements relative to trailer pools, accessorial charges, service reporting, etc.
- Support Customer Service team daily functions as needed.
- This role is required to be in the office 5 days a week and work during normal business hours.
Skills Required for Success:
- Decisiveness
- Communication
- Time Management
- Self-Motivation
- Teamwork
- Conflict Resolution
- Computer Expertise
Education and Experience Requirements:
- Minimum of an associate degree in a related field required.
- Three or more years of transportation experience preferred.
- Three to five leadership experience is required.
Why PTI? Take a look at PTI's advantages and apply today:
- Excellent company culture
- Comprehensive benefit package (medical, dental, vision, short-term disability, long-term disability, and life insurance)
- Employer contributions to your Health Savings Account
- 401k Retirement Savings with company match
- Paid Time Off and company paid holidays
- Drive Your Wellbeing Program (third party nurse partner available at no cost to you for financial, emotional, and physical wellbeing support)
- Financial Counseling Program
- Employee Assistance Program
- Ongoing training and employee development opportunities
- Education Assistance Program for master's degree
A Dedicated Transportation Partner of the Green Bay Packers
At Paper Transport, we're not just building careers, we're building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that's driving forward with purpose, pri
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Paper Transport
Sourced by ZipRecruiter
Paper Transport is a for-hire truckload carrier that offers regional truckload, dedicated truckload, intermodal, and logistic services. Headquartered in De Pere, WI with multiple park locations/terminals throughout the Midwest and Southern United States, Paper Transport has experienced tremendous growth since its start in 1990 and now employs over 950 professional Class A CDL Truck Drivers along with over 200 driver support professionals. What Drives You? is what we’re known for here at Paper Transport. It’s the question we ask every employee and customer. Why? It’s because it’s not just about what you do, but why you do it. Knowing that allows us to sincerely help people get to where they want to be in life. Due to this philosophy, the focus at our transportation company isn’t just about hauling freight from here to there. It isn’t just about completing a task and making money. For us, the focus is people and our mission is to build a great place to work. We recognize that every person’s goals are different – they’re motivated by something truly unique to them. That’s why we work with each member of our team to understand their goals, hopes, and dreams, ensuring the Paper Transport family helps them succeed, be happy, and feel fulfilled.
Industry
Transportation and warehousing
Company size
501 - 1,000 Employees
Headquarters location
Green Bay, WI, US
Year founded
1990