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Customer Service Manager Jobs in Appleton, WI (NOW HIRING)

Paper Transport

Customer Service Manager

De Pere, WI · On-site

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

Paper Transport

Customer Service Manager

De Pere, WI · On-site

... manage and solicit business from key customer base by using daily available capacity. * Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight ...

Dobbs Tire And Auto Centers

Service Manager

Oneida, WI · On-site

$62K - $106K/yr

Service Manager CLASSIFICATION: Exempt POSITION OVERVIEW: Driven by Dobbs, our family of brands ... Across all locations, customers can expect a full selection of quality tire brands and ...

Barry Wehmiller Group

Service Manager

Green Bay, WI

This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...

Barry-Wehmiller Companies

Service Manager

Green Bay, WI · On-site

This role serves as the primary point of contact for customers, internal teams, and contractors ... The Service Manager oversees project financials, resource planning, service execution, warranty ...

Paper Converting Machine

Service Manager

Green Bay, WI · On-site

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

Barry Wehmiller Group

Service Manager

Green Bay, WI

The Service Manager position provides dedicated account(s) responsibility for the planning ... Support service technicians and engineers with travel arrangements that align with customer needs ...

Kenco

Service Manager

Green Bay, WI · On-site

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

BelAir Cantina

Service Manager

Green Bay, WI

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Kencogroup

Service Manager

Green Bay, WI

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

General Beer

Customer Service

Kaukauna, WI · On-site

$18 - $20/hr

General Beer Northeast is currently accepting applications for a Full-Time Customer Service ... sales management team to determine the best methods to resolve problems to ensure customer ...

GENERAL BEVERAGE SALES CO

Customer Service

Kaukauna, WI · On-site

$18 - $20/hr

The Customer Service position is responsible for a variety of customer service responsibilities ... Collaborate with sales management team to determine the best methods to resolve problems to ensure ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Appleton, WI

Customer Service Manager information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do customer service manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer service manager in Appleton, WI is $56,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Appleton, WI? The most popular types of Customer Service jobs in Appleton, WI are:
What are popular job titles related to Customer Service Manager jobs in Appleton, WI? For Customer Service Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Appleton, WI look for? The top searched job categories for Customer Service Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Service Manager jobs? Cities near Appleton, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Appleton, WI as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,564 per year, or $27.2 per hour.
Customer Service Manager

Customer Service Manager

Paper Transport

De Pere, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Responsible for leading the Customer Service team and leading the daily operations of executing customer freight.  Responsible for exceeding customer expectations and growing revenue of existing accounts.  Work closely with external customers and internal operations group to support an efficient operation and provide additional value to our customers.  In addition to the customer operations, will be responsible for business development and revenue growth with strategic customers for PTI. 

Essential Functions/Specific Responsibilities:

  • Lead and develop process that allows PTI to manage and solicit business from key customer base by using daily available capacity.
  • Lead the organization toward tracking and monitoring various key factors: service, trailer needs, freight acceptance/decline, etc. for customers.
  • Understand how the individual customers measure PTI and develop processes to meet/exceed the customers’ expectations in those areas.
  • Responsible to manage and distribute various customer driven scorecards to Operations and PTI leadership, highlighting opportunities and improvement areas.
  • Work closely with sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with our key customers.
  • Lead the team toward meeting target load volumes with current customers.
  • Monitor and track loads to follow up with customers on any service issues.
  • Maintain knowledge of customer contractual agreements relative to trailer pools, accessorial charges, service reporting, etc.
  • Support Customer Service team daily functions as needed.
  • This role is required to be in the office 5 days a week and work during normal business hours.

 Skills Required for Success:

  • Decisiveness
  • Communication
  • Time Management
  • Self-Motivation
  • Teamwork
  • Conflict Resolution
  • Computer Expertise

 Education and Experience Requirements:

  • Minimum of an associate degree in a related field required.
  • Three or more years of transportation experience preferred.
  • Three to five leadership experience is required.

Why PTI?  Take a look at PTI’s advantages and apply today:

  • Excellent company culture
  • Comprehensive benefit package (medical, dental, vision, short-term disability, long-term disability, and life insurance)
  • Employer contributions to your Health Savings Account
  • 401k Retirement Savings with company match
  • Paid Time Off and company paid holidays
  • Drive Your Wellbeing Program (third party nurse partner available at no cost to you for financial, emotional, and physical wellbeing support)
  • Financial Counseling Program
  • Employee Assistance Program
  • Ongoing training and employee development opportunities
  • Education Assistance Program for master’s degree

A Dedicated Transportation Partner of the Green Bay Packers
At Paper Transport, we’re not just building careers, we’re building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that’s driving forward with purpose, pri

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About Paper Transport

Sourced by ZipRecruiter

Paper Transport is a for-hire truckload carrier that offers regional truckload, dedicated truckload, intermodal, and logistic services. Headquartered in De Pere, WI with multiple park locations/terminals throughout the Midwest and Southern United States, Paper Transport has experienced tremendous growth since its start in 1990 and now employs over 950 professional Class A CDL Truck Drivers along with over 200 driver support professionals. What Drives You? is what we’re known for here at Paper Transport. It’s the question we ask every employee and customer. Why? It’s because it’s not just about what you do, but why you do it. Knowing that allows us to sincerely help people get to where they want to be in life. Due to this philosophy, the focus at our transportation company isn’t just about hauling freight from here to there. It isn’t just about completing a task and making money. For us, the focus is people and our mission is to build a great place to work. We recognize that every person’s goals are different – they’re motivated by something truly unique to them. That’s why we work with each member of our team to understand their goals, hopes, and dreams, ensuring the Paper Transport family helps them succeed, be happy, and feel fulfilled.

Industry

Transportation and warehousing

Company size

501 - 1,000 Employees

Headquarters location

Green Bay, WI, US

Year founded

1990

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