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Evening Customer Service Jobs in Appleton, WI (NOW HIRING)

Wisconsin

First Year Experience Coordinator

Oshkosh, WI · On-site

$17.50 - $23/hr

Evening hours in the summer and weekend hours during both the academic year and summer on an ... Bachelor's degree in education, social work, human services, or related field. * Experience working ...

tlc

Server - Part time

Appleton, WI · On-site

$15.45/hr

Previous serving or customer service experience preferred (training provided) * Positive attitude, reliability, and strong work ethic * Ability to work evening shifts and rotating weekends * Strong ...

Coffee County Schools

Evening Custodian

Green Bay, WI · On-site

$13.75 - $17.75/hr

... customer service skillsGeneral Requirements:Follows Federal and State Laws and adopted policies and procedures in accordance with School Board prioritiesConducts oneself in the best interest of ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Customer service focus * Leadership ability Work Hours for Collections Manager: * No Sundays * Some early evening & Saturday work hours required * 45-48 hours a week Relevant experience for ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Customer service focus * Leadership ability Work Hours for Collections Manager: * No Sundays * Some early evening & Saturday work hours required * 45-48 hours a week Relevant experience for ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Appleton, WI

Evening Customer Service information

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How much do evening customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service jobs in Appleton, WI? The most popular types of Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Evening Customer Service jobs? Cities near Appleton, WI with the most Evening Customer Service job openings:
Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Manager

Piggly Wiggly Midwest LLC

Menasha, WI

Full-time

Posted 2 days ago

New

Piggly Wiggly Supermarket rating

5.2

Company rating: 5.2 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

99th of 122 rated grocery stores

Job description

Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store. Job Description

Availability : Open
Shift : Morning, Day, Evening (Varies Per Store Needs)
Schedule : Available Upon Interview
Job Type : Full-Time
Location: Piggly Wiggly - 1151 Midway Rd Menasha, WI, 54952

Description

  • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
  • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
  • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
  • Selection, training, development and scheduling of front-end associates
  • Complete all necessary paperwork relating to Department
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
  • Performs self internal audits to ensure adherence to all polices and procedures
  • Finish and retain reports/ logs needed for store audit and state inspection purposes
  • Perform tasks as assigned by the Store Manager or Assistant Store Manager
  • Travel Required:No

Environment

  • Store : Grocery Warehouse (50F to 90F)

Skills

  • Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
  • Special Skills : Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
  • Physical abilities: : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
  • Other: : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
  • Other: : Ability to read, write, and perform basic math functions
  • Other: : Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

  • 0-2 : 1-3 years previous retail experience in the are of the front end preferred
Qualifications High School Diploma - General Studies Shift 1st Shift (United States of America) Company Piggly Wiggly Midwest LLC About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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