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Online Customer Service Jobs in Appleton, WI (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Shopper

Ashwaubenon, WI · On-site

Job Title: Aisles Online Shopper Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

HyVee

Aisles Online Shopper

Ashwaubenon, WI

Job Title: Aisles Online Shopper Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

New

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Security Finance

Customer Service Representative

Appleton, WI · On-site

$15.25 - $20.75/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Appleton, WI

$15.50 - $21.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Appleton, WI

$15.50 - $21.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Appleton, WI · On-site

$15.50 - $21.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Walgreens

Customer Service Associate

Appleton, WI

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

De Pere, WI · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Online Customer Service information

See Appleton, WI salary details

$9

$17

$25

How much do online customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for online customer service in Appleton, WI is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.90 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Appleton, WI?

The most popular types of Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Online Customer Service jobs?

Cities near Appleton, WI with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,209 per year, or $17.9 per hour.

Aisles Online Shopper

Hy-Vee, Inc.

Ashwaubenon, WI • On-site

Part-time

Posted 4 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,664 frontline employees who took The Breakroom Quiz

46th of 123 rated grocery stores

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Shopper
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online.
If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
  • Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
  • Select, scan, and bag items from all temperature zones
  • Ensure products maintain proper temperature throughout the entire fulfillment process
  • Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
  • Cart orders to and place them in the holding area for customer pickup
  • Lift, carry, and load groceries into customer vehicles
  • Tender customer orders through POS and process credit card payments
  • Substitute products for customers upon request or when items are unavailable
  • Continually monitor incoming online orders to ensure prompt, on-time fulfillment
  • Answer phones and emails promptly and provide friendly, helpful service to customers
  • Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
  • Pitch in with other tasks or special projects as they come up

Your Skills
To be successful in this role, you'll need to be able to:
  • Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
  • Select the highest quality products with a strong eye for freshness and accuracy across all departments
  • Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
  • Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
  • Identify problems and develop practical solutions, including making product substitutions on the fly
  • Work independently and complete daily workloads with limited supervision

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
Education and Experience
  • High school diploma or equivalent preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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