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Email Customer Service Jobs in Appleton, WI (NOW HIRING)

Fox Valley Metrology

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Customer Service Representative

Oshkosh, WI · On-site

$18 - $23/hr

Essential Duties and Responsibilities: · Provides customer support through phone, email, and Metrology 360 software, addressing inquiries about products and services · Prepares and submits customer ...

Ornua

Customer Service Specialist

Hilbert, WI

$16.75 - $22.25/hr

Customer Service Specialist Are looking for your next new challenge? We have exciting opportunities ... Acknowledge orders via email within 24 hours of receipt of PO# when applicable * Notify customer of ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Appleton, WI

Email Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for email customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Appleton, WI? The most popular types of Email Customer Service jobs in Appleton, WI are:
What are popular job titles related to Email Customer Service jobs in Appleton, WI? For Email Customer Service jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Appleton, WI look for? The top searched job categories for Email Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Email Customer Service jobs? Cities near Appleton, WI with the most Email Customer Service job openings:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Appleton, WI as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,149 per year, or $18.3 per hour.
Customer Service Representative - Phone/Email (onsite first 30 days)

Customer Service Representative - Phone/Email (onsite first 30 days)

SD Wheel Corp

Wrightstown, WI

$15.75 - $21.25/hr

Other

Posted 9 days ago

SD Wheel rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Customer Service Representative
Department: Customer Service
Reports To: Lead
Position Type: Full-time
Position Classification: Non-Exempt
Supervisory Responsibility: This position has no supervisory responsibilities.
Job Description
A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency.
A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers' shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don't have enough information to resolve issues/complaints.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
Job Duties
  • Complete and fulfill job duties/tasks with minimal supervision.
  • Focus daily work on either phone calls, emails, or both, at the direction of CS Lead.
  • Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
  • Complete stat sheet/checklist daily.
  • Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
    • Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive.
    • Phone calls are answered in the proper tone to serve customer requests.
    • Standard procedures around returns and warranties are followed with precision.
    • Follow up contact is completed in line with standards to keep customers aware of the status of their issue.
  • Go the extra mile to engage with customers.
  • Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
  • When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
  • Ability to work independently and as part of a team
  • Strong teamwork and collaboration skills
  • Creativity, customer focus, and strong attention to detail
  • Problem solving and decision- making skills
  • Organizational and analytical skills
  • Clear verbal and written communication skills
  • Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc.
*Experience, knowledge and skills will be assessed and determine level of role
Minimum Requirements
Education
High School Graduate or General Education Degree
Experience
  • 1+ years of prior customer service experience
  • Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc, is preferred
Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday and some weekends.
Expectations
  • Location: Hybrid, onsite working location Wrightstown, WI
  • Track your own hours both honestly and accurately
  • Open and honest communication with leadership and peers
  • Own your plan, own your work
  • Always follow up and follow through
  • Stay positive, own your mood

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

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