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Email Customer Service Jobs in Appleton, WI (NOW HIRING)

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

Provide excellent customer service during all inbound/outbound phone calls while maintaining ... Ability to provide timely and empathetic help through in-person, phone, email, and social media ...

Partner with Marketing, CRM, Credit & Loyalty, Finance, Merchandising, and other business teams. * Work closely with the Email Service Provider and internal partners to resolve issues and improve ...

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Email Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for email customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Appleton, WI?

The most popular types of Email Customer Service jobs in Appleton, WI are:

What are popular job titles related to Email Customer Service jobs in Appleton, WI?

For Email Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What cities near Appleton, WI are hiring for Email Customer Service jobs?

Cities near Appleton, WI with the most Email Customer Service job openings:

Infographic showing various Email Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Representative

John Birch Society Inc

Appleton, WI • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 16 days ago


Job description

Description:

Title: Customer Services Representative


Classification: Non-exempt 


Department: Customer Services


Position summary: To assist all staff, and customers. in order to enhance growth. Customer Services Representatives are the liaison between our company and its current and potential customers and members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.


Essential Functions:

· Clerical support for all companies (reception, data entry, filing, correspondence, bank deposits, billing, receipting, mail distribution, reporting,) 

· Customer Services for all companies including problem/resolution 

· Managing large amounts of inbound and outbound calls in a timely manner

· Identify customers’ needs, clarify information, research issues and providing solutions

· Seize opportunities to upsell products when they arise

· Build sustainable relationships and engage customers by going the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Attend educational seminars as needed to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets



Requirements:
  1. Computer Literacy
  2. Phone and email etiquette
  3. Friendly demeanor
  4. Conservative Values
  5. Customer Service Experience