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Email Customer Service Jobs in Appleton, WI (NOW HIRING)

Customer Service Representative

Omro, WI · On-site

$15.25 - $20.75/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a ... Ability to communicate effectively via phone, email and in person. * A high school diploma or ...

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Essential Duties and Responsibilities: · Provides customer support through phone, email, and Metrology 360 software, addressing inquiries about products and services · Prepares and submits customer ...

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

New

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

New

... Lowe's * Deliver excellent customer service * Help customers find products and provide ... For individuals with disabilities who would like to request an accommodation, email HRServiceCenter ...

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Email Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for email customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Appleton, WI?

The most popular types of Email Customer Service jobs in Appleton, WI are:

What are popular job titles related to Email Customer Service jobs in Appleton, WI?

For Email Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What cities near Appleton, WI are hiring for Email Customer Service jobs?

Cities near Appleton, WI with the most Email Customer Service job openings:

Infographic showing various Email Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Representative - Phone/Email (onsite first 30 days)

SD Wheel Corp

Wrightstown, WI • On-site

$15.75 - $21.25/hr

Other

Re-posted 11 days ago


SD Wheel rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

Customer Service Representative

A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency.

A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers' shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don't have enough information to resolve issues/complaints.

The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties

  • Complete and fulfill job duties/tasks with minimal supervision.
  • Focus daily work on either phone calls, emails, or both, at the direction of CS Lead.
  • Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
  • Complete stat sheet/checklist daily.
  • Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
    • Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive.
    • Phone calls are answered in the proper tone to serve customer requests.
    • Standard procedures around returns and warranties are followed with precision.
    • Follow up contact is completed in line with standards to keep customers aware of the status of their issue.
  • Go the extra mile to engage with customers.
  • Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
  • When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

  • Ability to work independently and as part of a team
  • Strong teamwork and collaboration skills
  • Creativity, customer focus, and strong attention to detail
  • Problem solving and decision-making skills
  • Organizational and analytical skills
  • Clear verbal and written communication skills
  • Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc.

Minimum Requirements

Education

High School Graduate or General Education Degree

Experience

  • 1+ years of prior customer service experience
  • Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc, is preferred

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday and some weekends.

Expectations

  • Location: Hybrid, onsite working location Wrightstown, WI
  • Track your own hours both honestly and accurately
  • Open and honest communication with leadership and peers
  • Own your plan, own your work
  • Always follow up and follow through
  • Stay positive, own your mood

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.


What SD Wheel employees say

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