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Email Customer Service Jobs in Madison, WI (NOW HIRING)

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

Universal Presentation Concepts

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

TEKsystems

Customer Service Representative

Madison, WI

$20/hr

As a Customer Service Representative, you will serve as the primary point of contact for customers ... Answer inbound customer calls and emails regarding orders, product information, pricing, and order ...

TEKsystems

Customer Service Representative

Madison, WI · On-site

$20/hr

As a Customer Service Representative, you will serve as the primary point of contact for customers ... Answer inbound customer calls and emails regarding orders, product information, pricing, and order ...

Kim Luxe Travel

Travel Customer Service

Madison, WI · On-site

$16 - $22/hr

Communicate with clients through email, phone, and messaging platforms to answer questions and ... Experienced in customer service (travel, tourism, or hospitality experience is a plus) * Well ...

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Email Customer Service information

See Madison, WI salary details

$9

$18

$27

How much do email customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for email customer service in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are popular job titles related to Email Customer Service jobs in Madison, WI?

For Email Customer Service jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Madison, WI look for?

The top searched job categories for Email Customer Service jobs in Madison, WI are:

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Cities near Madison, WI with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Madison, WI as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,396 per year, or $18.9 per hour.

Customer Service

Universal Presentation Concepts

Madison, WI

$14.50 - $20.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

About UPC

UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!

UPC is looking for dedicated and experienced employees for

Administrative, Design, Engineering and all levels of manufacturing.

Please apply to our team.

Position Summary

  • The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
  • It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
  • This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
  • Position requires thorough knowledge of UPC products within the first few months of employment.
  • Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

  • Office Environment
  • Skilled in Microsoft Office, Word, Excel, Adobe, Etc
  • Multi-line phone system
  • Copy Machine
  • ERP experience helpful

Education & Experience

  • High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.
  • Extremely detail oriented, excellent written and verbal communication skills are a must.
  • Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
  • Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
  • Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
  • Must have the ability to learn and master UPC's internal order entry system.

Benefits

  • 401(k)
  • Paid Time Off (PTO)
  • Health insurance benefits
  • Paid holidays
  • And more

FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com or contact us in the following way:

Phone: 608-222-5658

Fax: 608-222-3933

Email: HR@upcdisplays.com

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

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