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Email Customer Service Jobs in Appleton, WI (NOW HIRING)

WiscoLift Inc

Customer Service Inside Sales

Greenville, WI · On-site

$18 - $22/hr

Respond to emails and phone messages for service inspection & repair requests. * Work within the team to schedule inspections & repairs at customer sites. * Process sales orders and communicate with ...

WiscoLift Inc

Customer Service Inside Sales

Greenville, WI · On-site

$18 - $22/hr

Respond to emails and phone messages for service inspection & repair requests. * Work within the team to schedule inspections & repairs at customer sites. * Process sales orders and communicate with ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Appleton, WI

Email Customer Service information

See Appleton, WI salary details

$9

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$26

How much do email customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for email customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Appleton, WI?

The most popular types of Email Customer Service jobs in Appleton, WI are:

What are popular job titles related to Email Customer Service jobs in Appleton, WI?

For Email Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Appleton, WI look for?

The top searched job categories for Email Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Email Customer Service jobs?

Cities near Appleton, WI with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Customer Service Representative - Kaukauna, WI

Matheson Tri-Gas, Inc.

Kaukauna, WI • On-site

$20 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

33rd of 87 rated oil and gas companies

Job description

Customer Service Representative -Kaukauna, WI
Primary role is to provide counter sales at our Retail locations. This includes overall location sales support, phone sales, order taking and assist in the merchandising, pricing and promotional sales. Provides customers with product information and features. Reports to Site Manager and interacts with customers, Matheson sales, management and other operations personnel. Position Accountabilities Assist customers both in person, over the phone and on the computer, with the processing of orders, collection on accounts and in processing accounts payable. Follow up on leads, and assist in development of industrial, commercial and residential customer sales. Merchandising, stocking, and pricing responsibly and will assist with special sales and promotions. Learn product line and be able to explain product benefits and features to customers. To organize work, problem solve, and multitask in a fast paced environment. Provide excellent customer service in a fast paced environment. Assist outside sales personnel on an ongoing basis. Provide supervisory and team leadership on an occasional basis when site management is absent. Perform other projects and duties as assigned. Must be able to lift up to 50lbs.
Ability to use personal computer (email, word & excel) to input data and process information and to master job specific software (mainframe computer). Ability to work safely and comply with all safety rules and standards. Basic math skills; ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals, including ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Good organizational and communication skills. Competencies Member/customer Dedication Market and Product Knowledge. Teamwork Interpersonal and written communication skills.
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. - Excellent customer service skills. Ability to establish and manage customer relationships - Ability to work independently.
Monday-Friday day hours, no Holidays or Weekends, paid vacation, personal, sick days, holidays & 401(k).
Health insurance, including life, dental and vision plans available along with optional supplemental insurance policies to choose for employees and their dependents.
Pay range: $20-26 HR
Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.

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