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Customer Service Manager Jobs in Madison, WI (NOW HIRING)

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

3M HEALTHCARE

Customer Service

Janesville, WI · On-site

Hy-Vee is seeking a Service Manager in the Grocery department. The role focuses on delivering prompt, courteous service, supervising store staff, and maintaining a positive atmosphere for customers ...

3M HEALTHCARE

Customer Service

Janesville, WI · On-site

Hy-Vee is seeking a Service Manager in the Grocery department. The role focuses on delivering prompt, courteous service, supervising store staff, and maintaining a positive atmosphere for customers ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Madison, WI

Customer Service Manager information

See Madison, WI salary details

$24.7K

$58.4K

$101.8K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Madison, WI is $58,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Madison, WI? The most popular types of Customer Service jobs in Madison, WI are:
What are popular job titles related to Customer Service Manager jobs in Madison, WI? For Customer Service Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Madison, WI look for? The top searched job categories for Customer Service Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Customer Service Manager jobs? Cities near Madison, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,449 per year, or $28.1 per hour.

Customer Service Manager

Jaeckle Distributors

Madison, WI • On-site

Other

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Manager

Now is the right time to join our team as our Customer Service Manager!!!

Do you want to apply your leadership skills, your customer service expertise and learn about new products in a company where our customer service department is already recognized by its outstanding performance? Do you want to lead a small team where your contribution really matters? Do you want to help our customers succeed by the important role you play?

Jaeckle Distributors has a great opportunity for an experienced, team-oriented Customer Service Manager. This position is based at our headquarters in Madison, WI. With more than 100 employees, we partner with businesses across 11 states to meet their flooring and surfacing product needs.

Jaeckle Distributors is a third-generation, family-owned business founded in 1958. We live our Core Values every day to build an organization our customers rely on and respect.

The Customer Service Manager will work closely with our Field Sales, Operations, Purchasing, and Product Management teams and will act as a point of contact and escalation to resolve complex customer issues, proactively identify opportunities for service improvements, recommend and implement process enhancements. The Customer Service Manager will also monitor and coordinate department staffing levels, incoming call queues, review call recordings to coach team members and work directly with customers to ensure any issues are resolved professionally and effectively. This person will also provide hands on help when needed taking inbound customer calls, assisting with placing orders and checking stock.

Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining and leading a team of experienced people ready and willing to help you succeed!

Requirements

If you can answer the following questions with an enthusiastic "yes!" then we want to talk to you!

  • Do you have excellent communication and interpersonal skills with the ability to build rapport and maintain positive relationships with internal and external customers?
  • Do you have a passion to help people?
  • Would you like to work for a company who believes in doing its absolute best for the customer?
  • Would you like to work Monday through Friday and have your weekends off?
  • Would you like an aggressive PTO plan that supports your time off with family and friends?
  • Do you have a positive "how can I help" attitude?
  • Do you have at least five years of customer service management experience?
  • Do you have experience in a call center environment managing a call queue?
  • Are you ready to learn new systems and processes to build and expand your expertise?
  • Do you have an interest in learning about new products?
  • Do you take pride in your work ethic and attention to detail?

Apply