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Customer Service Manager Jobs in Madison, WI (NOW HIRING)

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Byrider

Automotive Service Manager

Madison, WI · On-site

Ensure a high level of customer service * Partner with other departments as needed Requirements of Automotive Service Manager: * Automotive Service Manager experience * Valid driver's license * Good ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing ... In addition, this position needs to be accountable and attentive to provide excellent customer ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 223890 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 223890 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Hy-Vee, Inc.

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Fitchburg, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Oregon, WI

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Madison, WI

Customer Service Manager information

See Madison, WI salary details

$24.7K

$58.4K

$101.8K

How much do customer service manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer service manager in Madison, WI is $58,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Madison, WI? The most popular types of Customer Service jobs in Madison, WI are:
What are popular job titles related to Customer Service Manager jobs in Madison, WI? For Customer Service Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Madison, WI look for? The top searched job categories for Customer Service Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Customer Service Manager jobs? Cities near Madison, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Madison, WI as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,449 per year, or $28.1 per hour.

Service Manager

Ketterhagen Motor Sales Inc

Whitewater, WI

Full-time

Retirement, PTO

Re-posted 6 days ago

Job description

Ketterhagen Motor Sales Inc is looking for an experienced Service Manager!
Ketterhagen Motor Sales Inc. is a family-owned Ford dealership in Whitewater, WI, with over 105 years of trusted service to the local community. We pride ourselves on a supportive, team-oriented work environment where employees are valued and encouraged to grow. If you're looking to build a career with a company that treats both its customers and staff like family, we'd love to have you join our team.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Manager Compensation and Benefits:

  • Competitive Pay

  • Simple IRA

  • Paid vacation

  • Growth opportunities

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

  • No weekend hours

Service Manager Responsibilities:

  • Assist customers in servicing, repairing and explaining each service needed

  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options

  • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

  • Staying updated on new products, features, accessories and attending product training as required

  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

  • Supervise all service department personnel, as well as monitor their performance in servicing customers

  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Service Manager Requirements:

  • Strong focus on providing excellent customer service

  • Previous experience at a Ford dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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